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“I found Preston to be refreshingly helpful and trustworthy. If I need additional services from a T-Mobile store I will be seeing him. With an 89 year old uncle needing tech, the personal touch is required.”
“I arrived at the Verizon store on Middlebelt in Livonoa. I had a sales person representative Briana who was the absolute best and taking her time and understanding my issues, she took her time and went through all the steps and assured me that it was not the customary reaction from this company again thank you so much for having such a good person.”
“Wadi and Imran were really helpful and patient with me. I have been scammed out of my account by someone else and Wadi kept me calm and explained everything really well. And walked me through everything and went out of his way to help me call customer service since I am not so tech savvy.”
“Great customer service! The manager Miz and his whole team was amazing getting me a package deal with zero down on everything!!!!! I would recommend everyone here!”
“Had Verizon switched 10 yrs ago love T-mobile no problems what so ever!! Verizon’s charge was different every month, T- mobile’s is the same, I’m budgeting much better now! No issues with service at all!!”
“Had the best experience at this location friendly staff very knowledgeable answered every question I had and wouldn’t quit until I was satisfied with everything that I needed thanks again guys keep it up!!!”
“I recently purchased a HDB8X for OTA Television. I am so pleased with the setup. The Antenna is manufactured sturdily built, simple to put together and Install. I was only receiving about 20 Channels with my previous setup. I also purchased a Winegard LNA-200 and Coax. Now I receive 73 Channels. I'm ecstatic, It's just put together on the tower not even erected to highest point. Wow!! Once the installation is raised and rotatable I expect I will get even more stations.”
“Kaeleb assisted me with the selection & purchase of a new iphone. He is very knowledgeable & helpful with both the products & the mobile plans. The store is very clean & well appointed. If you're in need of someone to help sort through that sea of iphones, I recommend asking for Kaeleb!”
“I had some issues with my internet and also wanted to check my upgrade phone status. The store manager, Tevonne, was so helpful and fixed my issues along with providing good direction on my phone upgrade. I'll be going back in a few months to have him help me switch my phone.
One of the nicest stores I've been in with great service!!”
“Much Credit and appreciation for Dominque Newsome, store manager for going above and beyond to help my wife and I.
She overheard a situation that needed to be corrected, and CORRECTED it!
She and her store 5 star! Thanks Dominque.”
“Matthew & Eric at the Bloomfield Hills, MI store were both super helpful, very professional, knowledgeable, and friendly! Awesome customer service helping me to navigate issues with my phone.”
“Visiting from Texas and my phone went haywire ?I'm a Spectrum customer in Texas, so I'm thankful that Novi had a Spectrum store ??Kyah helped me out she was very professional and very helpful ? and did an amazing job with the transfer of my account to a different phone. I highly recommend this location for the internet and phones. Not to mention, the location was very clean and the restroom was also very clean??Kyah keep up the great skills ?”
“I had a great experience at this store. Kollin was the rep that helped me. He was thorough explaining the changes I was making to my account and handled some other issues outside the store with ease. He put my screen protector on like a pro. The store was clean, the queue moved quickly. Thank you!”
“The employees greeted me at the door and they gave me an incredibly great price for 9 business lines . I recommend going to Kyle he is really good at his job I felt like . I would go there again.”
“I had a great experience at the T-Mobile store in 12 oaks mall in Novi MI! Austin was incredibly friendly, knowledgeable, and went above and beyond to ensure I got the perfect plans and devices for my family needs. He patiently answered all the questions, explained the options in detail, and helped transfer data to the new phone creatively.
The store was clean, organized, and had a welcoming atmosphere. I never felt rushed or pressured by Austin into deciding. Special shoutout to Austin for his outstanding customer service – he made the 4.5 hours long process smooth and stress-free for us.
If you planned to visit, my only suggestion is to make an appointment to avoid waiting for the staff who are helping other customers already.”
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“Preston was helpful in navigating to a newer model iPhone and his knowledge on phones and plan explanations was informative. Great job T-Mobile staff at Pontiac Trail store.”