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“Dustin really helped me get a great deal on the new iPhone 16 Pro Max! He really knew his promotions and was able to save me even more money than I was expecting!”
“Natasha was absolutely amazing she switched me from consumer to business and it wasn’t a huge hassle I was able to get everything I was looking for in one spot! Her suggestions were on point and she gave me a total solutions package! Her smile and spirit made me comfortable and I will continue to go back as well as refer everyone I know Natasha was the best for sure!”
“Mark is the absolute best! I will drive past two other locations just to come to this location. These guys don’t haggle with you, they shoot you straight and provide you the best options possible. Thanks again Mark!”
“My phone went complete black screen on me the other day. I immediately went to the location nearest to me on Ann Arbor Rd in Plymouth and had THE WORST experience in all my 12 years being a customer.
The next day I visited this location and was assisted my Miz and Ash.
They tried their best to get my phone to power back on but we unsuccessful. At least they tried.
They then explained all my options to me and I ultimately purchased my replacement phone from them instead of the original location.
They made things so easy.
This is NOW my go to location.
Thank you Miz and Ash for restoring my loyalty to Tmobile and for treating my like a person and not just a dollar sign!!”
“Had Verizon switched 10 yrs ago love T-mobile no problems what so ever!! Verizon’s charge was different every month, T- mobile’s is the same, I’m budgeting much better now! No issues with service at all!!”
“Scott was so helpful! I had an issue with my account and, even though I had not been to this store prior, he got me in touch with the correct people to solve it. Thank you, Scott!”
“I recently purchased a HDB8X for OTA Television. I am so pleased with the setup. The Antenna is manufactured sturdily built, simple to put together and Install. I was only receiving about 20 Channels with my previous setup. I also purchased a Winegard LNA-200 and Coax. Now I receive 73 Channels. I'm ecstatic, It's just put together on the tower not even erected to highest point. Wow!! Once the installation is raised and rotatable I expect I will get even more stations.”
“I've been a T-Mobile customer for 10 plus years, and I have been to many different T-Mobile stores for assistance, but this T-Movile store in West Bloomfield is phenomenal! More specifically, Corey is extremely helpful, accommodating and gave me such great service with a smile. I had some phone issues and had to purchase a new phone and I have been to the store at least three times in the last week for assistance. Corey helped me each time, and was so kind in the process. This kind of employee is why I will continue to be with TMobile from now on! Thank you Corey and TMobile for great service and being there when I needed you most. I am truly a satisfied customer, after all these years.”
“I had some issues with my internet and also wanted to check my upgrade phone status. The store manager, Tevonne, was so helpful and fixed my issues along with providing good direction on my phone upgrade. I'll be going back in a few months to have him help me switch my phone.
One of the nicest stores I've been in with great service!!”
“I had a great experience at this store. Kollin was the rep that helped me. He was thorough explaining the changes I was making to my account and handled some other issues outside the store with ease. He put my screen protector on like a pro. The store was clean, the queue moved quickly. Thank you!”
“Having recently decided to end my ATT account, I decided to check out Spectrum in Novi. Everyone there was helpful and pleasant. I honestly went in just for a new internet service only. I walked out with new internet, a free Verizon phone line for 12 months and a new phone. All of this for considerably less than my monthly fees for Verizon and ATT combined. I worked with a salesman named Jon. He was thorough and helpful. Thank you all!”
“I was surprised with the excellent service of this store. David M who assisted me was very helpful and kind! He managed to solve an administrative problem that others did not have the patience to do. Additionally, he helped me make efficient decisions about my services with xfinity. Thank you!”
“Thank you to the men and women in the store that helped me out yesterday afternoon. I’ve been a long time member of metro now I’m happy to have added T-mobile for my business line on my cellphone. Keep up the good work wouldn’t have made the purchase without your knowledge in your plans.”
“The employees greeted me at the door and they gave me an incredibly great price for 9 business lines . I recommend going to Kyle he is really good at his job I felt like . I would go there again.”
“I had a great experience at the T-Mobile store in 12 oaks mall in Novi MI! Austin was incredibly friendly, knowledgeable, and went above and beyond to ensure I got the perfect plans and devices for my family needs. He patiently answered all the questions, explained the options in detail, and helped transfer data to the new phone creatively.
The store was clean, organized, and had a welcoming atmosphere. I never felt rushed or pressured by Austin into deciding. Special shoutout to Austin for his outstanding customer service – he made the 4.5 hours long process smooth and stress-free for us.
If you planned to visit, my only suggestion is to make an appointment to avoid waiting for the staff who are helping other customers already.”
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“Preston was helpful in navigating to a newer model iPhone and his knowledge on phones and plan explanations was informative. Great job T-Mobile staff at Pontiac Trail store.”