Verizon's Northville store offers a convenient shopping experience for all your mobile, 5G home internet, and business needs. Customers can visit the store in person or schedule an appointment and order online for free 2-day shipping, express lockers, or same-day delivery. The reviews praise Verizon's excellent customer service, with employees described as pleasant, helpful, and knowledgeable. Customers highlight the expertise of specific staff members like Shelby, Haley, and Brian, who went above and beyond to assist them, even staying late to ensure their needs were fully met. However, some customers express frustration with the long wait times and difficulty reaching a live person on the phone. One reviewer who had been a Verizon customer for over 10 years struggled to get help, finding the automated phone system nearly impossible to navigate. Overall, Verizon's Northville location receives positive reviews, with customers appreciating the in-store experience and the efforts of the friendly, dedicated staff. The store is recommended for its outstanding service and ability to resolve even complex issues. Verizon's online ordering and pickup options also provide added convenience for customers.
Had a great experience today picking up my new phone and accessories. I think the guys name was Lidell, sorry hopefully I didn’t butcher the spelling. Great guy VERY helpful and polite! Top notch service thanks again!
January 2026
I recently had a wonderful experience with associate Hussein. I was initially worried about the process of switching carriers, but I was reassured and helped through every step of the process. I am very satisfied after visiting the store and wouldn’t hesitate to come back.
December 2025
Came here to get my mom a new phone about two weeks ago and was very pleasantly surprised with the service! We made an appointment online so we didn’t have to wait very long and Kyle took amazing care of us. He was very polite, professional, and made an experience that is usually stressful for my mom who hates technology,... read full comment
