“I was helped by the manager Christina today to payoff a phone as well as add a line. She was very pleasant and very helpful as well as ample with my time. I would definitely recommend this store for any of your T-Mobile needs!”
“Char and Nikki excellent customer service. Pleasant warm personalities. Excellent knowledge of information transferring. Will very likely recommend this store and and staff. Verizon would be blessed to have more employees as theses fine young ladies.”
10AM - 8PM
5121 Highland Rd, Waterford“My boyfriend and I switched from another carrier. Nate helped us through it all and was super nice and fun to talk to. The process can take awhile due to transferring everything and it was a good experience. Definitely recommend.”
“Scott was so helpful! I had an issue with my account and, even though I had not been to this store prior, he got me in touch with the correct people to solve it. Thank you, Scott!”
10AM - 8PM
29245 Six Mile Rd, Livonia“I would like to give a shout out to Ray today, he's been working with me the last week or 10 days or so on my wife's new phone. They had to wait for new shipments to come in and yes he put a hold on it till we were able to come in today Saturday 8-27-22 doesn't matter who's there at T-Mobile, employees come and go but they seem to find the good ones awesome job.”
“I went in this afternoon, and a gentleman name, Ali was extremely helpful. He listen to what I needed took care of my business in no time. Very accommodating young man. And definitely has people skills.”
10AM - 8PM
26285 Novi Rd, Novi“Service was great ? if only there other stores had employees like them I left t-mobile for how I was treated last year October so coming in here with my family I was so pleased with there employees”
10AM - 8PM
1916 S Telegraph Rd, Bloomfield Hills“Thank you to the men and women in the store that helped me out yesterday afternoon. I’ve been a long time member of metro now I’m happy to have added T-mobile for my business line on my cellphone. Keep up the good work wouldn’t have made the purchase without your knowledge in your plans.”
10AM - 8PM
20095 Haggerty Rd, Northville“With only having a 3.6 rating i was kind of worried about going here, but the 2 people that were working were very friendly, only reason for not giving 5 stars is i thought they would be able to activate my new phone but told me i would have to call customer service.”
8AM - 6PM
22285 Roethel Dr, Novi“I originally ordered an HD8200XL to put in my attic. It was too big, so I called Solid Signal and talked with Molly about options. She consulted with their lead engineer and then recommended a Televes Dinova Boss Mix UHF/VHF Outdoor HD TV Antenna. This product has a much smaller footprint, but they both cautioned me that reception may be hindered since it was going to be installed in my attic.The result: super easy installation. In passive mode it gets fantastic reception. I am more than pleased with the performance of this product.The listening skills, understanding of my needs and general customer service experience were way above my expectations. They took the return of the HD8200XL without question and refunded the amount in less than 3 business days. Overall, an amazing experience. I would highly recommend this company and their products. Great quality on both fronts.”
10AM - 7PM
20581 Haggerty Rd, Northville“I had a great experience at this store. Kollin was the rep that helped me. He was thorough explaining the changes I was making to my account and handled some other issues outside the store with ease. He put my screen protector on like a pro. The store was clean, the queue moved quickly. Thank you!”
10AM - 8PM
27742 Novi Rd C - 176, Novi“I like this T-mobile excellent customer service!!! They are also very well advance in any issues you have with your phone .The Manger Shavon is the Best Ever very knowledgeable ! If it wasn't for her I don't think I would Still be with Tmobile !!”
10AM - 8PM
26401 Novi Rd, Novi“This is a Verizon corporate store. They offer more services as a result. Service was quick and the issue was taken care of quickly. I would go back to this location.”
“Omar is fantastic! My husband & I have been to this location several times and have worked with Omar at every visit. He is extremely knowledgeable, helpful, and kind. A true gem!!”
“At first I was prepared to wait in long line and face slow service based on other negative reviews. However, it was a raining day today, I got there at about 10:15. The store has about 10 kiosks, 3-4 staff and only one customer in front me. Dan processed the exchange of my toasted modem in 2 min while I was in a conference call. Only needed my phone number. I was pleasantly surprised about how quick the entire process was, no questions, no testing, no id, straight to the point.”
10:00 AM - 7:00 PM
7460 Haggerty Rd, West Bloomfield
“Wanted to thank Henry for great customer service, he went out of his way to explain my options to replace my phone , took the intimidation out of the process, I have been a sprint and now T-Mobile customer for over twenty five years, my next upgrade will be here! Great job Sir! Helped me out”