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“Great experience at TCC - Verizon! Jesse E was very helpful, attentive, as efficient as possible, and overall just personable and positive. I was pleased with my experience and would highly recommend to others.”
“Shelby has been so instrumental in showing me what's going on with my phone. I would highly recommend seeing him with any questions or problems you have with your phone.”
“Joey, at this AT&T store, was absolutely outstanding. He was friendly, knowledgeable, and genuinely took the time to make sure everything was explained clearly and handled correctly. You can tell he truly cares about his customers and runs the store with professionalism and integrity. The entire experience was smooth and stress-free thanks to him. Highly recommend this location and especially Joey if you want top-notch service!”
“It’s not often I’m both impressed and surprised, Zac runs a great operation downtown! Good prices, knowledgeable, and friendly. Great selection of electronics, if you’re ever out and about downtown during the day, give him a visit.”
“Bailey provided outstanding service! Very helpful and efficient. Was able to get all issues solved in a timely manner and got us the best deals possible for adding a line to our plan.”
“Justin and Christian are exceptional professionals who assisted me in resolving my home internet issues. They also facilitated a new promotion offering a 20% discount with my additional service. I appreciate their support.
AT&T 28Th St SE, Grand Rapids”
“I went to talk to Philips an AT&T store and it was quick it really resolved my problem because he got all the people sometimes new you don't know what he's doing the guy Felix it was quick to resolved my problem quicker I recommend the store to everybody go to the store looking for the guy named Felix have a good day”
“Very quick turnaround. Returned it to me under the estimated timeline and the PS5 worked great. The price was very high, but I don't really know what HDMI port replacements go for.”
“Always a great experience stoping by this ATT store for all our phone needs and Internet way more than the store done at 44th st Always rude and not patient with customers”
“Hallie was the most awesome AT&T employee I have EVER dealt with. We had many issues transferring phone service from Verizon, and updates to new phones, but Hallie was patient, apologetic, and most of all a pleasure to deal with for many hours!”
“At&t location worked diligently to make sure our needs were taken care of while keeping the customer happy and satisfied. We will definitely use and recommend again! The managers at the location, Yaz and Joey were terrific. If you are going to other At&t stores you won't get service like I got or willing to get things rectified with At&t online. A big thank you for all your help!”
“I give Meeka and this store a 5 star review but the company as a whole and their corporate rep is a big fat 0! Here is my story I am a traveling nurse who had to go see my patient upon arrival I learned their phones where off for nonpayment but they had receipts the payment had been made. Although it was made in store in Sparta the receipt said Texas! We went to the store and the owner was no help not offering refund and we called customer care which directed us back to the store said owner had to reprocess payment. The owner again refused so we went to Grand Rapids! Meeka right away was friendly understanding and professional total opposite of what we encountered at Sparta store. She contacted her corporate rep who took some time to get back to her, it left my clients without service another night a patient on oxygen no phones in the home working. I called Plainfield store Saturday and Meeka had some answers from her corporate rep. Unfortunately it was not beneficial for anyone but boost. They wanted my clients to go back to Sparta store for refund then make new payment over the phone or at another store. The problem we now are left with is it is Sunday my clients are on a fixed income and do not have another 100 in the bank so they have to wait for the money to be refunded before they can pay again. Tomorrow is a holiday and banks are closed 4 days have went by and at least 5 will go by maybe more. Meeka did ask for a credit to get account on but it was denied. I’m not sure why a credit is being denied if the client paid it’s not their fault the company put them in this situation and they are refusing to make it right! This is digesting business practices on corporate level shame on them! Thank you Meeka for being professional and understanding, you are what true Customer service is about and if I where you I would consider working for a company who cares about their customers…..if they don’t care about the customers do you think they really care about their hourly employees?”
“I had thee most amazing experience in this location! The employee Andie (I hope I am spelling her name correctly) went above and beyond to get me and my needs taken care of. I have not had many positive experiences in phone stores, but she made my day so much better! I can't thank her enough for everything. I definitely recommend checking out this location and getting the assistance you need from them.”
“Truly helping. Honest workers if you know your stuff so they wont convince you of getting somthing you dont need but thats what most phone companys do or tell there emopleess to do”
“The manager Coltan went above and beyond customer service expectations and work! We had so many road blocks switching providers but Coltan helped us through each hurdle with patience, reassurance, and effectiveness. This store is run by a great manager, is trustworthy, and will exceed all other Cellular local store fronts.”
“Mica was the most helpful and professional employee. She told me how to get a phone only plan and helped me understand how to get my new phone set up. She was very helpful from Thursday evening when I stopped in for some help, to Sunday when I came in with my new phone. The store has no AC, and was very warm, but she didn't complain, just helped me with everything I needed. Thanks Mica!!”
“Tony and Colin are the sharpest tech guys I've ever met. These gents not only know everything about technology, they were patient with me and taught me how to do everything I needed. Helped me get wifi too”
“Came to get a phone after 2 different stores declined to give me the offer that boost sent me in my email walked in explained my situation and the 2 gentleman working were extremely helpful and very noce i greatly appreciate them for doing what the other stores wouldn't do!!!! Joe and Ryan are the man!!!!!”
“Had several phones swapped do to kid breaking them never had problems till now over charging for phone swap. Charging for deactivating phone number to reactivate phone number on top of the normal swap charge other stores charge $25 for the swap and $10 for a sim card if needed charging $20 to deactivate. Never had a deactivate fee before
******* UPDATE *****
There was a miscommunication and the proble was resolved with , a couple of phone calls and everything has been fixed. Thanks for reaching out on the matter. Learning lesson for all of us.”
“I had a very helpful and knowledgeable gentleman get me set up with a new phone today. He found exactly what I was looking for and transferred all my contacts and apps over by the time I walked out the door. I've had Cricket for a least 10 years now and have not had any issues. I'm sorry I didnt get the guy's name, but he provided A-1 service!”
“Came in to replace my phone that broke, Claudia was working and helped me out big time, I was very very happy with her customer service, she had the same model of phone that I had and was looking for. 10 stars for her no doubt.”
“So I had quite a few issues with my phone, to the point were I was angry and anxious. My account was suspended and the website told me to pay my fee to restore which I did. Sadly it did not work. Cue to the machine eating my money. I go into this Boost Mobile location and THANK GOD I ran into Jimmy! This man not only restored my service and credited what I had already paid, but he went on to fix a long term issue I've had with my microphone, replaced a screen protector professionally and was INSANELY charismatic the entire time through. Every time I go to this location whoever the salesman is there is the one to bring me back the next time. JIMMY THANK YOU! You deserve a raise for being the best!”
“Went into cricket this morning for a couple phone upgrade and was greeted with the best customer service by Maggie which is rare these days, keep up the great work Maggie you are amazing”
“Adrian the store manager is a total G. Super helpful/knowledge/quick, educated me on some things I didn't know. I recommended this store over others in the area. Got new phone with free max for $117 out the door. Good camera and operating system ?”
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“Over the years of having cell phone service I have seen it all and experienced it all. I now have AT&T and I have experienced the most amazing service at the Alpine location!!!! I have worked with every member working there and they all have been so helpful BUT if you get the chance to work with JESSIE I absolutely recommend doing so. She goes above and beyond every single time for you. She knows what she's doing also. So ask for JESSIE if you want to experience the most amazing customer service!!!!!”