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“Every time I go to this home Depot if I ever have questions there's always someone to help me. They always ask if I need help and I always feel like I walk out getting what I needed.”
“I've had multiple visits to this Lowe's store the past 2 weeks, and I have to absolutely give credit to John. I'm not sure which department he specifically works, however, during my first visit, I brought my dog Essie with me. He seen me walking around knowingly that I needed help. He kindly asked if he could assist me. I explained to him (in female terms) what I needed. He directed me and walked across the store to show me where I needed to go and found another associate in that department to help me. During our walk across the store, we had conversations about dogs, etc.
He was beyond helpful and went above and beyond his requirements.
Yesterday, I had to go back and return an item and purchase a different one. This time I was alone. He again, walked over to help assist me. I thanked him again for helping the time prior and stated "you may not remember me", but he immediately did. He said yes, last time you had Essie. (My dog). He remembered my dogs name.
That was the best personalized customer experience that I've ever received before. He was helpful, friendly and a very knowledgeable person to encounter at a home improvement store. Which is very important being a female and not very knowledgeable regarding home improvements. I hope that he is recognized for his outstanding service that he provides, as I truly believe he's a huge asset to Southgate Lowe's.”
“GREAT customer service! With very knowledgeable people, It’s a one stop shop. If they don’t have what you need they are always happy to help you order it or send you to another shop who has it. Besides hardware they have the cutest store cat named Smokey:)”
“I’m an older lady that needed some help in what I needed. A young lady was putting up supplies and I asked her if she could help me. Her name is Christine. She didn’t have what I needed in stock, but she showed me and she ordered it for pick up the next day. Yes, the next day it was there ready for pickup. Great service and price. Thank you Christine.”
“One of my favorite stores, wide variety of products from food, pets, tools, garden and building supplies, RV, patio, seasonal, clothes, automotive, household supplies, and more. Unique solutions to problems and helpful staff.”
“This Home Depot is awesome. I always find everything I need and the staff is very friendly. Everyone is so approachable. This is a good location to shop. If you have no idea what you want.”
“My order was placed in a locker. So convenient and easy to use. Two options to retrieve the order, use the code that was sent to me and type it into the on-site screen or use the QR code to scan into the machine that unlocks the locker. Very simple and convenient. Didn't need to go inside the store. The lockers were in the entryway. Very happy with the ease of use!”
“Great customer service, carts for bigger stuff are usually always inside ( drywall aisle and wood aisles) there is an employee in eye site all of the time when you're shopping and willing/educated on things you're looking for!”
“Had to load 20 pieces of 10 foot drywall by myself the gentleman I believe his name was Titus in the building. Materials department was gracious enough to give me a hand without complaint super friendly super nice really appreciated the help that kind of stuff goes a long way you guys have a great day.”
“Home Depot in Dearborn Heights is honestly one of my go-to spots when I’m doing stuff around the house. The store is clean, workers are easy to talk to, and they usually have everything I need without any hassle. Whether it’s tools, paint, or random little parts, I can count on finding it here. Checkout is quick and the whole place just makes the job easier. Solid spot for any project.”
“I always go to Lowes for my plants...We have bought all our appliances from lowes..
It's are go to store for all our home needs.
Hard to find help sometimes, but when I do, they are super kind and caring..”
Home Improvements
Home Improvements
Home Improvements
Home Improvements
Home Improvements
Home Improvements
Home Improvements
Home Improvements
Home Improvements
Home Improvements
Home Improvements
Home Improvements
“Noah at check out here gets things done! He makes the process smooth as silk and he is very detailed when handling my items. We need more of Noah's calm and cheerful sprit . He made my shopping trip a great one.”