MSU Federal Credit Union is a financial institution that provides excellent customer service, according to customer reviews. Customers praise the friendly and helpful staff, particularly V and Sarah, who assisted them with efficient and timely transactions. However, the branch's representative-based system for simple transactions, such as deposits or cash withdrawals, has been criticized for being slow and inefficient, especially during busier times. Despite this, the representatives are described as kind, positive, and helpful in completing the customers' transactions.
During my visit today, I was assisted by V- they were SO incredibly friendly and helpful! So much so, that before I even left the building I felt I just haaaaaad to hop on Google and leave a review. Thank you V for the excellent customer service and for brightening up my day!
December 2024
Sarah at the Farm Lane branch was extremely helpful and efficient in getting my pre-approved auto loan processed. In and out like a pit stop!
March 2024
The people are nice but long wait to get a roll of quarters :(
