“Great service! Massive shout out to Bree (spelling? Sorry) and Hannah who helped me sort out important documents to verify some bank transactions. They remembered my specific issue and checked on it unprompted every time I came in for other things during the following months”
“During my visit today, I was assisted by V- they were SO incredibly friendly and helpful! So much so, that before I even left the building I felt I just haaaaaad to hop on Google and leave a review. Thank you V for the excellent customer service and for brightening up my day!”
“The employees were very nice and efficient. They made sure I was most comfortable at all times. They helped me set up everything in a very timely manner and explained details that I was confused about.
But there was just one issue. I went in to set up my account transfer for a club and originally, no one told me that I needed any identification. When I went in the 2nd time, I was told that I needed two government issued IDs because of my citizenship status, without accepting any pictures. At the moment I didn't have it on me, and I'm a student living on campus so I had to have someone from my hometown to come deliver it to me. So I came back the next day, and they set my account up without needing ANY identification. This is so strange and frankly a big waste of my time. I'm not even sure why they needed 2 IDs. Now I'm here with my account all set up.”
“The staff is great, and MSUFCU has always been good to our family. Member for about 18 years. Easy to work with and helpful. Had loans and car loans and checking and savings accounts. My kid has one there. Can't say enough positive things.
The new era in banking is different. Yes, there are now kiosk and check in tablets. Once you learn how to sign in its easy. And I've never waited longer than a few minutes as most would standing in a line at a financial institute. Be safe friends.”
“We’ve banked with Lake Trust for 50 yrs. Staff are always kind and helpful, doing whatever it takes to complete the task we need. We trust them completely!”