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“I went to pick-up a new debit card. The teller was agreeable, friendly, and helpful. I spent about 5 to 10 minutes at the bank to receive the service I was looking for.”
“This Bank is so wonderful. The service is beyond excellent. They remembered my family after only one or two visits. They take great care of us. I have never been charged a fee of any kind. My old bank constantly was randomly charging me for this and that. Their iPhone app is amazing and easy to use. The ATM is convenient and my deposits are always available right away. This bank has the best staff and it can suit your needs whether you're a low maintenance banker to needing more complicated services. I am very happy to bank here.”
“I have been inside plenty of times and they are a pleasure to work with! Respectful, helpful, kind always. Shy recently helped with an atm dispute and she was clear and concise and reassuring. She spoke to the dispute branch herself to be sure I had information about my refund, which I really appreciated.”
“We had a great experience at the Ferndale Citizens Bank thanks to Eric Salmons. He was incredibly kind, helpful, and efficient. He pulled the report we needed for our mortgage with no issues and made the whole process easy. Eric is a great example of what customer service should be!”
“We had a great experience at the Ferndale Citizens Bank thanks to Eric Salmons. He was incredibly kind, helpful, and efficient. He pulled the report we needed for our mortgage with no issues and made the whole process easy. Eric is a great example of what customer service should be!”
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“I love First Merchant Bank. It's a very nice bank with a modern flair and traditional banking values. Banking here is pleasant and easy. When you are looking to grow your finances, First Merchants Bank grows with you.”