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“I had an old phot I needed copied. The associate who helped me did an excellent job. The contrast and quality of the image was AMAZING!!!! I have never had such a great outcome with a print copy of an old photo. I highly recommend this store and their level of customer service!!!!”
“There’s a reason they’re rated so highly. They helped me get my packages shipped to Florida and were very helpful ensuring my items were properly secured for transit. Definitely drive to this store over the one near Jefferson”
“Mary, Kathy (Cathy?), and Connor were so awesome, sooooo helpful, I had 24 packages to bring in by myself and the ladies jumped to help me ? And they scanned everything so fast, they run a tight ship here! Awesome crew :) A+++++++”
“My package was sent by supplier with my wrong DM number on it. The lady in customer service went out of her way to locate it for me. Wonderful customer service. Thank you.”
“My first time at this establishment and I was very pleased with my experience. A great family owned business with very helpful and friendly staff. I will be back!!”
“Very clean space, the staff is always so kind and helpful with any DHL shipping questions, they also always scan and ship out their packages super quick! I’d definitely recommend!”
“I really love the young folks who work here. I’m very impressed.
I once was behind a fella who had to ship a makeup bag abroad to a visitor who recently left it behind. The ups associate explained that it all needed to be recorded and it will take a while. He started getting frustrated.
I work in shipping and receiving and was gearing up to explain to the guy that it’s not her call… and it’s probably not even UPS’s call. If he wants to yell at someone, yell a customs, and btw, good luck with that!
The associate stuck to her guns but diffused the situation and never suggested it’d be done any sooner than possible.
Very poised and sophisticated workers in this store.
I should have gotten her name, but I’ve never been treated in anyway there, that wasn’t professional and kind.
AMAZON RETURN NOTE:
I’ve never been judged for multiple Amazon returns. PLUS: Whenever I’ve brought in a return and there’s no line, they’ve always motioned me to the counter to do it for me. If you’re not comfortable using the self-serve station, wait for an associate to help if there’s a line. No problem. No drama.
I love my drivers too. My supervisor and I always try to drop what we’re doing and unload them asap. For this reason our driver does everything he can to accommodate us. That’s very valuable to us as delays really screw up the workflow. Treat your ups people like gold and they’ll return the favor.”
“Feels like time traveling in the best way! Great services and great customer service! I don’t like printing prices anywhere for colored prints but here is slightly less than UPS and other places. They’re local, easy to get to…. I can’t complain. I’ve never has any issues and I imagine if I did, they’d fix it proper.”
“Phenomenal customer service and incredibly fast turnaround time! They created a retractable banner for our company and it was exactly what we needed. Highly recommend!”
“THE UPS STORE ON WOODWARD AVENUE IN BIRMINGHAM IS A TOP NOTCH STORE... THE STAFF IS FRIENDLY, HELPFUL, VERY KNOWLEDGEABLE AND EXTREMELY PROFESSIONAL ! I HIGHLY RECOMMEND THIS STORE AND ITS ASSOCIATES ! FIVE STARS ALL THE WAY ….”
“Great location for Detroit downtown returns, amazon returns, or if you want to send or receive mail. Only reason why I gave it four stars, because the parking is very tricky”
“Very nice and friendly staff. Amer is amazing to deal with and is always very helpful. The place is always very organized and their prices are amazing. I do all my mailing with them and always have a great experience. Highly recommend!”
8:30AM - 7PM
13335 15 Mile Rd, Sterling Heights
Shipping Centers
“The attendants in the store are the best. The young people who work there are so helpful. I had a couple of artifacts shipped from there. I felt secure with their explanation of packaging, and I felt very comfortable with placing the shipments in their hands.”
“I love this location and I can see why it is busy at times. The customer service is great Mory, Tayler and Dorian! Everyone is always so willing to help and they are so knowledgeable ☺️”
“I literally could not live my life without The ATS Store. I live full-time in Costa Rica and have businesses and property in Michigan. They handle everything. And I mean everything. Never a problem. Always professional. 8 years and counting.”
8:30AM - 7PM
3334 Rochester Rd, Troy
Shipping Centers
“Hello, thank you for offering such great service, friendliness and support. I came in to ship out a laptop that I sold and I did not know how I could securely package it without causing damage to it the representative Sam assisted me very well thank you. Will be visiting in the near future.”
“I had a very smooth experience shipping with DHL here on Schaefer Rd. Unlike some other shipping centers that can be chaotic, this location was calm and professional. The gentleman at the counter was helpful—he double-checked my label to make sure the address format was correct before scanning it in. I also appreciate that they are open on Saturdays. Definitely my go-to spot in Dearborn for shipping.”
“I received amazing customer service from a young lady who works here. I've never returned a package before but she made everything so easy and simple for me. She literally went above and beyond to help me. THE YOUNG WOMAN NEEDS A RAISE AND A PROMOTION! To be honest she really needs to be made CEO”
“The FedEx team was extremely helpful in printing out my labels and providing me with a roller to get all of the boxes out of my vehicle.
I had a ton of boxes as I was dropping off supplies after our wedding, so being able to be helped and get in and out quickly was much appreciated!”
“I habe had 2 great experiences here so far. I didn't realize the store closed at 6pm, so I made it there at around 7 minutes until closing. Instead of acting irritated, the man who was working helped me with no issues and even let me email my label for him to print out. Another time was very similar with how helpful the employee was. Very happy with the overall service.”
“Honestly every time we use Pack & Ship Plus it's brilliant service! Ryan is so professional, help, and always makes it easy (even when shipping internationally).”
“Special shout out to Amber at FedEx Detroit. We get packages often and always appreciate her timeliness and professionalism. She rocks! - Mike from iRepairMotown”
“Not my usual FedEx location but had to make a stop and met an absolute angel named Duane. He helped me with my Amazon returns and was so kind and happy. We need more people like him in the world.”
7AM - 11:30PM
9027 Joseph Campau Ave, Hamtramck
Shipping Centers
“It worked great! I was in & out in a jiffy! I'd recommend anyone going to this 11 mile service drive & ryan(just west of ryan on north side of 11 mile service drive underneath a gas station overhang)UPS Access Point location. All i did was show em my UPC code frim my Amazon email. Voila'! Done!”
“I had a miscalculation and issue with a package address on fed ex's end, Matt was very kind and helpful for me as well as Doug who ensured the situation was resolved. Awesome team! Very satisfied with their service today.”
“Had such a pleasant experience with Felicia, she was extremely patient, accommodating & helpful. Thank you for making what is normally a stressful experience easy.”
“Absolutely great store for shipping UPS. I usually drop off with things already packaged using a third-party shipping label. But staff here are always wealth being in friendly. And it’s a convenient location to work and home.”
“Saad was very helpful/amazing on both his response in the delivery, as well as his performance in being on time. I presently have an injured arm, and he easily helped me get this pallet into my garage. Thank you very much, and I'll be sure to be using you guys now in the future.”
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“I called Crates and Freightswith the need to ship two pallets (6 lanes) of scoring equipment for a bowling center, at 1:30pm on Monday, December 22nd.
I got there at 3pm. I was out by 4pm.
I’m still waiting for an email from another company in Novi (much less of a drive).
I called this other company at 9am. Still no email. My important shipment is on its way to Washington State.
Thank you Craters and Freighters for doing business the old school way, Effectively!!!
You answered your phones and said, “Come on down!”
End of Story”