April 2018 by Addicted2theREDpill
I visited the Corunna Rd/Challenger Rd store. The employee and the boss/owner(both male) stole $33 cash from me. I already have an acct but I wanted to add another line. They said it would be $63 for a $30 plan. The punk gave me the receipt then grabbed it back and said he was going to write the new phone # on it. He wrote it on a scrap piece of paper. I said i wanted a receipt. They both said (store was under renovation at the time) that the printers weren't hooked up, EVEN THO HE JUST RIPPED A RECEIPT OUT OF MY HAND, and come back Thurs and they'll be hooked up then. Or he can hand write one. I said no. So, I left. As I'm leaving I call the main office. I was so blessed to get an understanding supervisor helping me. She said only $30 was posted to the acct. I told her I was calling cops and going back in. She said "Go for it" with an evil chuckle. So I went in with her still on the phone. Told him I had corporate on the phone they know he stole $33 cash from me and I want my money and the cops were on the way. I thought he was going to faint. As he was trying to change things in the computer(he still didn't say one word yet) the dupe on the phone asked if he knew she was on the line cuz she could see everything he was doing to my acct. Lmao, so I told him she was watching his every move....... Anyways.... I got my money 💰, and some perks and he got a disciplinary write up which was going to her boss. I called a few days later. He no longer works there. So beware of those ppl in the store selling you the plans. Freakin thieves!!!
March 2018 by Amanda Vanluven
Awful. Bought new phones. Reasoning was because we have a Samsung tv and wanted to mirror our phones to it. Was told that a Samsung phone had that option which it did not. So we purchased two different samsung phones.After 4 days of trying everything to use the one phone to our tv we finally decided to go to the store to go get the Samsung phone that did work with the tv and was told by the employers at metro that basically the phone does work and we aren't doing it properly after they tried they realised that they were wrong. Because of them being wrong and not having technical knowledge now they told us we can't get a refund. We can't even pay the difference for a new phone and have to wait 6 more days before we can bring the phone back to pay the difference for an upgrade on a refurbished phone... not even brand new. And I also forgot to mention the day we purchased the phones we were over charged $44 then after leaving the store they called to let us know we were over charged. I will never come back to this location and will let other people know not to either!
January 2018 by Dennis Gipson
The folks here are always really nice and helpful. They have a great selection of phones, cases, and speakers all with great prices.
December 2017 by Rhymeaholik
These douchebags talked me into buying an iPhone because they didn't have a Galaxy and promised me that if I didn't like it I had 30 days to return it. 5 days later the iPhone locks me out of my entire account in the middle of a meeting and when I went to return it to the store they told me I was stuck with the phone. Sloppy service and commission oriented sales approach rather than customer service made sure I switched from Metro pcs. Bye bye now.
September 2017 by Tracy Demson
They tell you what others won't will give you the best deals instead of just taking your money