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“I had the nicest cashier EVER. She patiently answered all of my questions and was sure to explain things. Heather is definitely a positive vibe for this story....”
“Had a problem with my cub cadet hydrostatic drive, they told me to bring it out and I did, explained what went wrong, he took a few minutes to check it and did some magic and got it working on the trailer, charged me nothing and sent me on my way, I will be taking my stuff to them for my maintenance from now on, excellent customer service and didn't try to sell me what I didn't need. Highly suggest you give them a try.”
“Purchased a new oven that was installed today. The installation process was fast, professional and on time. They removed our old oven, installed the new one and thoroughly tested it snd explained the break in process and cleaned up. Very happy and impressed.”
“I want to thank Mr. Edgar for being so kind and professional in his work. When you're in the store, ask for him; he'll attend to you with all the kindness a customer deserves. 100/100”
“Marco Flores in kitchens and bath provided design help and developed my estimates/orders for 3 bathrooms. Smart, experienced, pleasant. Great guy, GREAT service.”
“This is a well stocked hardware store and they carry quality brands and products. He responded to my last complaint with absolute lies but this is a nice store. To you sir, I called Milwaukee and THEY told me YOU were supposed to refund my money within 30 days. THEY replaced my saw with a new saw, you did not help me at all. NOBODY sends a tool in for warranty work after one light usage. Your response back to me is such nonsense, but I understand you had hoped to save face and try to make my complaint look petty. Milwaukee told you this in a phone call, yet, you still responded with your comment here. You have a nice store, I'll give you that.”
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“I like going to Grand ledge Hardware because I can get personalized service. The staff will take the time to answer questions and help you find items that you are looking for, if you are unable to find these items they can order them for you and they will be in the store with the next couple of days.”