Macy's is an iconic department store known for its first class selection of top fashion brands, clothing, shoes, housewares, and gifts. Many customers love the selection and quality, finding reasonably priced items like prom dresses and noting a friendly return policy. The store is generally clean with a good location in the mall. However, several reviews indicate that the store feels old and needs updating, with signage that makes it hard to find things. A common criticism is that customer service has gone downhill, with stores often appearing short-staffed and sales assistance difficult to find. The experience has shifted toward self-service, feeling more like a place to try items before buying online rather than a high-end shopping destination. While the selection remains first rate, customers advise managing expectations.
