TCC Grand Rapids is a Verizon authorized retailer and a one-stop shop for phone and wireless service needs. It offers the latest devices, Verizon network coverage including 5G, and Verizon home internet for consumers and businesses. The store is recognized for providing the best service in the area and award-winning customer service. Multiple reviews highlight outstanding, friendly, and prompt help from the staff, who are customer-oriented, super helpful, and have great skills and know-how. Employees work quickly and efficiently to fix problems and answer questions without pressure, restoring faith in customer service. Proceeds from purchases go toward doing good in the local community. Customers report having multiple lines and internet for a low cost and express high satisfaction, with some stating they return specifically for the excellent service.
John was amazing. Worked on my friend and I’s problems simultaneously and restored our faith in customer service people. Worked quickly and efficiently and didn’t try to “up sell” me as I wasn’t ready to pull the plug. When I am I will definitely go in and ask for him. If we could give 6 starts... read full comment
March 2026
They have always been super knowledgeable and helpful! Shelby was great, and quick to solve a problem I had with my phone.
February 2026
Shelby has been so instrumental in showing me what's going on with my phone. I would highly recommend seeing him with any questions or problems you have with your phone.
