“Scott was honest and helpful. Offering solutions to help us fix our trailer quickly and on our time schedule. It was refreshing to see the quick responses to emails in a time when it feels like the art of customer service has been lost.”
“This place has been terrific. Special shout out to Kris for actually following up with me on my quotes and bookings! Other shops never followed up with me, but MacAllister’s did and that’s why they have earned my business!”
“The whole staff was friendly! Me being African American. especially from Florida with Gold crowns. was kind of nervous how I would be judged during my cdl training. man was I wrong. Even the mechanics for the most part spoke and made me feel very comfortable.. Not to mention my Trainer Tim . He Definitely was God sent...”
“All our experiences at U-Haul have been great! The office on Cesar Chavez is stellar at what they do. Friendly, professional, helpful - we'll go to them when we need a truck or any other moving services. The check-out and check-in processes were easy, and we felt completely at ease throughout all transactions.”
“We’ve been storing our stuff here for over a year now and haven’t had a single complaint. We also have a great relationship with Haley and Kelsey. They will go above and beyond.”
“Several times a year, the food pantry that I work for receives large donations of food. We always use Penske for renting trucks. They have been so helpful and friendly. Great place to rent from!”
“Great company service is welcome to everyone anytime . Helps in professional way. Work shop provide high quality service . I use the space for 15 years one word best of the Best. Especially customer service leading person Ryan great thanks Star service. The review written by Belmont engineering plastic . From driver experience”
9AM - 5PM
3451 Plainfield Ave NE, Grand Rapids“This U-Haul Rental process was quick and easy. I filled out my driver information online beforehand. Crystal S was a boss, juggling checking out multiple people at the same time. She was super helpful and made everything easy.”
“The sales folks, If it's not on the lot will try to find what your looking for. I have purchased a few truck here an it's been very easy. kim will get you your financing done in no time.”
“I’ve always used this location for truck rentals. I’ve never had a problem and I have always received great customer service. They aren’t open 24 hours but they do allow you to drop the vehicle back off when they are not open. Sometimes they give you a gate code to bring it within their property and sometimes they have you leave it outside the gate and put the keys in a locked bin.”
“Love the Grand Rapids Station. Their always giving all truck drivers full service. Kalamazoo sometimes you can sit for a bit waiting for a attendant to come out to give you fuel and that's all they do unless you ask for full serivce.”
9AM - 5PM
701 68th Street SW, Byron Center“Pricy but easy to work with. We used them to move across the country and while it was expensive, all of our belongings arrived in tact and the pick up and drop off processes were very convenient.”
“Over all, besides the move its self of course, everything was top notch. The vehicle was a blessing and the Uhaul manager was extremely Helpful and understanding of the situation.”
9AM - 5PM
2345 Alpine Ave NW, Grand Rapids“Courtney was the epitome of what customer service can and should be; helpful, friendly, and efficient. Just have to give credit where credit is due. She is very good at what she does and we had a very pleasant rental experience because of it. Keep up the good work and thanks for what you do!”
9AM - 5PM
2720 Burlingame Ave SW, Wyoming“Dominique was fantastic. I had an issue with my booking through no fault of theirs and she handled it smoothly and with professionalism. Overall a great experience with this U-Haul location.”
“I can’t even begin to explain what a positive experience with this location! First, I had plans to put my belongings in storage and travel for the summer and look on the east coast for where wanted to move to. I spoke with Josh. He was very helpful and explained their practices for storage perfectly. He was very straight forward - there are no hidden fees and they are reasonably priced. It honestly sounded too good to be true, do I kept interrogating him. :) Turns out, I received an email for confirmation on everything and sure enough it was all accurate!Then I found a place on the west coast, had to cancel my storage plans (at no cost) and I rented a Uhaul and a trailer for my car. AGAIN, they were very helpful, and even assisted me when I misplaced the Ihusl key while I was packing. Josh went above and beyond to assist me, knowing I was stressed out. You just don’t get this kind of customer service anymore and I would recommend this location to anyone and everyone (except my worst enemy, they can fend for themselves) lol”