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“Super helpful place! My license plate fell off and I had to get it repaired quickly. Hector, in the hardware section, helped me out immediately, no questions asked! They earned a new, loyal customer.”
“Dale was incredibly helpful during my experience at Ace. He approached me and asked if I needed anything. He got my trellis and helped get AC Pro canned air conditioning. I also picked up some local Michigan honey.”
“They have just about everything. I haven't shopped in this store for about 2 years and they still have the finest selection of merchandise of just about any Ace Hardware that I've been to❣️ I need it a lock and I got help with that. Then I purchased a bunch of Christmas decorations at 75% off. I was in 7th heaven. Thank you Great Lakes Ace”
“Awesome experience! Ms. June (store manager) took the time to work through some issues with my discount and got it resolved. Graham also assisted. Both staff members displayed excellent customer service skills. I was a completely satisfied customer when I left the store. They showed kindness and was persistence in getting my issue resolved of which i was greatly appreciative. Thanks to you both. You Rock like a Rockstar! ?”
“Big Thank you to Gilbert’s Hardware, specifically Jennifer who provided the best service, for helping me create a bracket for my deck shade. Below is the result. Hometown business with great service can not ask for better.”
“I love this little store that's just minutes away from home. Yes, I pay more than I would at the big box stores, but the convenience is worth it, and their staff is knowledgeable and is willing to help me every time I'm there. I'm grateful for them.”
“I needed some longer bolts to make a bracket work. Met Joe at the paint counter & boy did he do a great job! 5/5 for his customer service! Found me the bolts I needed & bagged them up with the code then & off to the till I went! I was in excruciating pain & dreading have to go in! Joe made it a quick trip in & out! Good job Joe!”
“Very helpful staff. Looking for brass screws & nuts...I thought no or? As John that helped us....very nice young man. Visited twice a few days apart another nice lady helped us find grout repair stuff...cashiers also very cordial ?”
“Very good Customer Service! I came in looking for some stuff and they helped me find them as soon as I came in the shop. I believe the workers name was Elias. Thanks Elias! ?Would recommend!”
“I always enjoy coming to this location because the staff are incredibly friendly. Emily makes me feel so welcome that I sometimes forget I’m even in a store. She’s truly the best! Wade also does an excellent job with my pool water testing and always shares valuable advice to help me keep my pool in top shape. Every visit is a great experience. You guys always go above and beyond.”
“One of my favourite places to shop, period! Great service, and they will make you customized wood for trim, for shelving, or anything, to your specs. Prices very reasonable IMO.”
“After 2 hrs of driving from big box to small supply house, finally found what I needed here. Staff was very knowledgeable and prices were right. I'll be back!”
“This is a good place to go if you need high quality landscaping tools. Redmax, Shindaiwa, Echo, X-Mark, Scag, Toro. They can be pretty helpful and if you're a professional landscaper you probably already know. They need to open thr bigger location they were supposed to open years ago. The size of the location is one of it's greatest shortcomings. Because of the size there are very limited floor models to look at. I would like to see a mower in real life before purchasing. I would have purchased an upgrade to my mower by now if they had a good one in but they haven't. That might be good though, keep us from unnecessary upgrades.”
“The perfect neighborhood hardware store! Not a big box store but still having everything you need to get the job done, plus other cool things that make men want to visit just to walk the aisles and look around. You can count on friendly, knowledgeable, personal service that you'd only find at a smaller neighborhood hardware store. Ladies...if your husband is missing he's probably here.”
“Its pretty nice. Lots of cheap tools and bits. I liked it for simple stuff. the staff was...absent.. but other then that i would recommend the store if you are looking for something non critical for a low price.”
“Please support Detroit business! This hardware store has been here forever and provides the old time hardware experience. The guys who run it are friendly, funny and knowledgeable about everything "hardware". Start here and if they don't have it they'll direct you to Brooks, Atlas, etc etc.”
“When they're to go fix a couple of chairs wasn't sure what to do he was informative and help me out it got me on my way was in less than 5 minutes probably good job third avenue hardware”
“The most kind and understanding plumbing supply store I’ve ever been to. They were able to find a very rare part for me and since they didn’t have it in stock they went above and beyond and found it for me on Amazon. Highly recommend.”
“A customer helped me find what I was looking for. Its not always easy to find staff in the aisles but did find a handyman who helped me. Even offered to help with my project.”
“I came in looking for a specific Christmas gift and was helped immediately by 3 different employees. They were incredibly kind and helpful and went in the back and had exactly what I needed. Everyone was so nice and helpful and I looked everywhere for this specific item. Can’t say enough good things!”
“I needed a machine nut and decided to try them based off Google reviews. Customer service is definitely a 10! Craig had helped me. He made sure to measure to see if they had the correct size, made sure to tell me the size and made sure I was overall satisfied with everything. The show room/store is extremely clean and organized. But it was Craig's friendly helpful demeanor and knowledge that sealed the deal. This is a great company and I highly recommend them! They have definitely set the bar.”
“I came here for a holiday market, so I didn't have a proper Woodward Throwbacks experience, but this business is so fun and unique! They give so many local-based materials and products a second life and give them a chance at finding a second home. Some of my friends came here (I believe you have to schedule appointments apparently to come here normally) to pick up some milk glass lamp shades and it was a very quick in and out situation. Make sure to pay attention to their socials for product availability as they get them in! The space feels like a showroom on the first floor and then sort of a warehouse-like space on the second floor. I went up a very steep incline ramp to get to the second floor, kind of fun and unique, and there were more vendors for the holiday market up there, so unclear is this is sort of another showroom type place normally as well where they just have a lot of their products available too. Either way, super unique place to find unique pieces to add a ton of Michigan/Detroit-based character and personality into your home if that's what you're looking for! I definitely am and will be perusing their stock to see what I can bring into my space soon!”
“I met this great genuine lady named Ada. She was very helpful. I really appreciate her attitude and willingness to serve. I want everyone to know about her. Thank you Ada”
“They wanted to charge me 180 bucks for shipping a 28 dollar item right down the street. Of course that was before I knew it was right down the street. See you tomorrow Grainger ?”
“Great little hardware store. Repairs lawn mowers and snow blowers and other small engine items. Knowledgeable staff, plenty of items are available to purchase singles. This place always seems to have the items i am looking for, or can at least direct me to the right place. Family owned and operated.”
“Product shipped and received in a timely manner, though the mandrels were not as expected.Some were rusty and the rust continues to grow like cancer. Others were fine and are without rust today. North Idaho is pretty dry in the winter, so humidity should not be much of an issue.Gummy tape residue requires solvent to remove prior to the mandrels serving a useful purpose.”
“I drive right by the ghetto Harper Woods location to get to this one. Friendly and helpful staff and they always have what I need. The appliance guy spent easily over 20 minutes with my wife and I picking out a perfect dishwasher. Don't find that kind of service much anymore.”
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“I was warmly greeted and readily offered help by the new associate Jordan today and it really set my morning off right. Thanks Jordan! The other long-time associates here are second to none with their knowledge and expertise not only with what is in their store but how to make it work for your needs. This store and it’s people behind the desk are a true neighborhood gem and I will support them with my dollars and patronage whenever possible! I urge you to do so too!”