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“I've been a Metro customer about 8 years to me the service is good they just don't give you for a long time customer no perks as soon as you a couple hours late on your payment they cut your phone off service okay just pay your bill”
“Absolutely amazing cellphone repair service! Khalid was friendly, professional, and very knowledgeable. They repaired my phone snd my son phone fast and it looks and works like new. The pricing was reasonable, and the customer service was excellent from start to finish. I highly recommend this business to anyone needing reliable and affordable cellphone repairs. I will definitely be coming back!”
“Wade is ABSOLUTELY the BEST!!! I was dealing with a billing issue for over two months with AT&T for something that was a “system error”. But no worries because Wade was about to handle in under 20 mins what took the company TWO MONTHS! Thanks again Wade! I’m only coming to the Southfield Lathrup store for Wades 5 Star service! (You literally saved this customer! Thank you so much)”
“Great service and super friendly staff. They fixed my phone screen protector for free, which I really appreciated. Definitely coming back and would recommend to anyone needing phone repairs.”
“This is a son and pops place ! These are the nicest people I have ever met!! I've been going to them for the past 5 plus years and refuse to go anywhere else even when they moved I followed and will not go anywhere else! They have the best prices to fix ,buy or sell your phone! If you want a place to take your phones this is the place. They work with you and can fix it on the spot! Danny and his father have truly helped me in many bad situations over the years and are truly just lovely good people!! Thank you again for everything!!!”
“I thought I had to get a new phone, but then someone recommended I come here and I'm glad I did. They made my phone look brand new. He had it for 20 minutes and fixed my screen perfectly. Highly recommend fixing it here if you want a good quality repair!”
“So I had an issue with installing AT&T fiber that NO ONE on the phone could solve, so I decided to go to the nearest AT&T store. Dominic, the store manager, went above and beyond to fix my issue. I have been on the phone with at&t for the last few days with no progress. He followed up for me since the visit to make sure I get fiber. I finally do have it installed, so I hope he gets the commission associated with it because everyone else at AT&T that I did speak to has, for lack of better words, pretty useless, because they had me go around in circles and stressed me out for about a week. Highly highly recommend going here for complicated issues that need resolution.”
“Abaid did a great job with getting me the merchandise I needed. He was polite, efficient, and very knowledgeable about which items were best for me to purchase given my specific needs!”
“I went into the store to upgrade my phone and Calista swooped in, hooked me up, and found several ways to save me money on my monthly payment. Fast, friendly and professional. I’m sending all my friends to that location! 10 out of 10, 5 stars, and two enthusiastic thumbs way up.”
“I had an excellent experience with the AT&T staff, and I especially want to recognize my sales representative, John. He was extremely professional, helpful, and knowledgeable throughout the entire process.
John did a fantastic job explaining my options and answering all of my questions. He was also able to recommend additional products and services that were a great fit for my needs without making me feel pressured or uncomfortable. His approach was genuinely helpful and customer-focused.
It’s refreshing to receive this level of service, and I truly appreciate the time and effort John took to make sure I had a great experience. I look forward to working with him again in the future. AT&T should be proud to have someone like John on their team!”
“Very helpful and they always have a solution to my phone-relared problems. Their prices are reasonable. The staff is always polite and friendly. Shoutout to Rahul Ramesh for his amazing troubleshooting skills.”
“I absolutely love jasmine she so professional she helped everything I come in... everybody else there is very rude and always look like don't want be bothered... so make yall ask for jasmine she will always help you”
“My Experience was great I actually was not trying to get a new phone but the promotion deals were to hard to pass. The sales reps especially (Chantel) is great at her job. She explained the everything with billing and features an also made it comfortable for me an my family.”
“I have been to this store a couple times and would definitely make this my #1 store. Everyone was very patient and helpful, even when they were busy. George was exceptionally helpful and informative.”
“I had an absolutely amazing experience working with Jazzmin D. at AT&T in Ferndale! From the moment I came in, she was kind, professional, personable, and incredibly knowledgeable about AT&T’s products, services, and current promotions.
I initially needed help selecting the right phone for my business, but Jazzmin took the time to understand what I actually needed and ended up helping me with so much more. She helped me choose the right business phone, switch to a faster and more cost-efficient internet service, and find a better streaming TV option—all for a fraction of what I had been paying with Xfinity.
What I appreciated most was that I never felt pressured or like I was simply being sold something. Jazzmin explained my options, answered my questions, and made sure the services I chose actually made sense for my needs and my budget.
Exceptional customer service is worth recognizing, and Jazzmin absolutely deserves that recognition. She made the entire experience easy, comfortable, and genuinely enjoyable. AT&T has an incredible representative in Jazzmin, and I would happily recommend working with her to anyone!”
“Great experience, great customer service. They help as much as they can. As well they do not promise anything they can not get done. Honest ethical professionals.”
“Raef ? Not sure of his exact name! Great customer service! Sold me an iphone 17 a week ago and a case today. As a Salesperson I tried to recruit him. He deserves to make more money”
“This was the best phone store experience. I think I’ve ever had. Abdullah was quick yet thorough and helped me with everything that I needed. Highly recommend coming to the store.”
“Izal goes out of his way to assist - my iPhone needed a replacement logic board - he knew exactly what to do and advised me the best course and procedure.
I will always recommend friends here as you have guaranteed friendly customer service
Excellent customer service from Izal and Mohammed - patient and informative. Best Verizon store around”
“The salesman treated me like royalty in there. I got a great deal on a new phone and some accessories. He didn't pressure me and made it a truly wonderful experience! I'm going back for sure.”
“Bam! Done! New battery in my old iPhone 8 that Apple wouldn't touch. The two guys I met in this shop are kind, polite, friendly, and generous. They are going places, like Hewlet & Packard. Phone was done in 45 minutes, and it's holding a charge nicely. Don't toss your electronics in a landfill without letting these guys take a swing at fixing them, and saving the planet along the way. Thanks, y'all!!!”
“The gentleman in the store when out of their way to help my sister who recently had a stroke. They made transacting for business very easy and we appreciate that”
“Best AT&T store! Scout was extremely helpful and knowledgeable. Not only did she make me feel confident about switching to AT&T but she helped me understand all the ins and out of my new phone that I got with might new line as well. She made the set up easy peasy without the stress that I’d normally endure doing it by myself. Scout was very welcoming and didn’t drag her feet to get started with me. She got me the best deal for a phone line that I’ve had in years.
10/10 experience and I will be happy to return to Madison Heights to see Scout specifically.”
“We transferred money via cellphone plus and they were very helpful and cooperative and made the transaction as fast and easy as possible. I strongly recommend this place for everyone.”
“Mario was so patient and was able to help my dad recover his original phone number and hook him up with an affordable plan for him! He was very helpful and relieved so much stress for me! 10/10 recommend”
“I want to let management know how valuable Justin is at this store. He is always very helpful when I come in. He is the most pleasant person I have come across in a long time. He is very knowledgeable with the phones and plans. I go out of my way to come to this store only because of Justin.
Frances Maliszewski”
“Works At A Fast Paste, Very Affordable, They Are Definitely Helpful When It Comes To Working With Certain Amounts. Communication is awesome, I’ve been going to them for 2 years and they never disappointed me.”
“We saw Jamar while at At&t. He was very polite, very informational, and held good conversation while we had to wait! Great over all experience. You can tell this associate goes above and beyond for his customers.”
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“They really can't help us in the store much at all. They were not rude. I do appreciate letting me know what all I had to do to get my problem taken care of. Need a little bit more help in the store to help us get things taken care of besides always calling and being on line for a long time.”