114 E Main St, Homer MI 49245
“If you enjoy walking around a big box store for half an hour trying to find something and another 10 minutes trying to find someone to help you, go for it. I’ll go to Irvin’s and have my project done before you get home. Great variety of products and even better people.”
1448 N Eaton St, Albion MI 49224
“I ordered a Blackstone for delivery. When unboxed, it was dented. I called and spoke with Brian Gochenour, who personally delivered another bottom half of the grill, and helped with the last parts of pulling it together. I’ve never seen such amazing customer service from a chain store. He took personal responsibility instead of sending me to an 800 number for customer service. I appreciate it so much!”
1505 N Eaton St, Albion MI 49224
“We have another new business in Albion, Ace Hardware. I took my friend there to buy a new furnace filter. There was handicap parking right in front of the entrance, and more than one. Soon as we were inside the door we were greeted with a big smile and can I help you find anything? He happily walked us right to them. He didn't stay and linger over us while we were deciding. He said just let me know if you need any help. That's just the way I like to shop. On my own, we weren't there to stick a few furnace filters up our shirts. The store was clean. Shelves were stocked neatly to capacity. We were surprised at the wide variety of the paint dept. They also had the booklets to take home with the color samples in it. While we were looking at some gardening supplies, the salesman came over to inform us that there was a tornado waning for Albion and he would be happy to check us out quickly and be able to get home before the weather got bad. He was calm and so very concerned for us. That's exactly what we did. That's the most I've been impressed by an employee at a retail store in many years ! I will recommend this store many times. It's obvious they know how to employ Workers with the right personality to deal with all types of customers and in any situation.”
Lowe's is giving its loyalty program a makeover to better serve small and mid-sized professional contractors. The home improvement retailer has changed its MVPs Pro Rewards & Partnership Program into the new MyLowe's Pro Rewards. The updated program aims to make life easier for professionals while offering more benefits from their first purchase.
Read the postAce Hardware is reimagining itself with a new store concept. The home improvement retailer plans to invest over $1 billion in the next five years to roll out "Elevate Ace" across new and existing locations. The revamped stores will feature brand showrooms, expanded product lines, and enhanced customer service. Some locations will even boast outdoor spaces with live plant displays. Ace gave retailers a sneak peek at the concept during its recent Chicago convention. While a few stores will debut the new look later this year, the full rollout begins in January.
Read the postAce Hardware is hammering out an impressive growth story. The retailer-owned cooperative is celebrating its 100th anniversary with a bang, reaching 5,000 U.S. stores and planning to open 200 new locations in 2024. The company hit a milestone when it opened its 100th new store this year in Henderson, Nevada. Another newcomer, Fixit Ace Hardware in Roswell, Georgia, became the 5,000th domestic Ace store.
Read the postIn the latest move of its growth plan, leading paint maker Dunn-Edwards just opened 17 new retail locations throughout Northern California. This expansion of physical stores boosts the company's footprint in the region by over 50%. The expansion caps an exciting time for the nearly 100-year-old company. With its 100th anniversary in 2025, Dunn-Edwards is strengthening its market position through planned growth focused on better serving pros, homeowners and employees.
Read the post
