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“Recently switched from a bank to this credit union a few months ago. I am so glad I did. Everyone is so friendly and helpful. My money is earning more and I feel safer.”
“Jordan was extremely patient and helpful, he went out of his way to help me when it was another servicer responsibility. Great customer service, highly recommend! Thanks again Jordan!”
“I needed to make a cash deposit today, that option was not available at the bank's ATM. It was 9:00 am, I was on my way to work and didn't have time to run through the drive-through or go in and deal with people. How can a cash deposit not be an option at 9:00 am? Frustrating.
53rd needs a second ATM in Howell on the west-side and gives people another option than just the one at the bank.”
“I came into the Howell on Latson Rd branch this morning. My original teller (Katherine, not positive of the spelling) had to escalate me to the Assistant Branch Manager: Kelly Fletcher. I did have to wait because Kelly was being practically screamed at by another gentleman since before I entered the building.
I was shown to a mini room to wait my turn while Kelly did her best to de-escalate the screamer. She kept very professional the entire time while dealing with that crazy man.
When Kelly was able to get to me, she was apologetic, though I told her it wasn't her fault and that she had handled that situation to the best of her ability.
She was able to solve my own issue very quickly. The staff at this branch was incredibly helpful, polite, patient, and kind.
A big thanks to Kelly and Katherine for helping me in the midst of my own financial crisis (and for ignoring my tears from being overwhelmed between my own issues and the gentleman yelling).”
“Lisa, thanks for helping us open our teen's first account! I know the foster situation and my closed account from 7-8 years ago presented their challenges. The last minute accommodation was so appreciated- and especially after LOC CU turned me away for being a nurse!”
“I like having a bank with friendly tellers and managers that fix my problems, answer my questions and do what they say they’re going to do. I know online banks have some advantages but having a place you can walk into and find a human to talk to is important to m.”
“The woman who helped me was extremely calm, collected, and patient. I cannot thank her enough. Everyone that I’ve interacted with during my visits here have been extremely nice and helpful.”
“It's a bank. I mean how can you screw up a bank really? The tellers are always very kind & quick to help you with your purpose so to have you in & out asap.”
9AM - 4PM
4299 E Grand River Ave, Howell
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“I called about a charge from months ago that I had questions about and Carly was so helpful! She was patient and took the time to find a needle in a haystack. Also, the call was picked up within 2 rings, which was awesome. Thanks!”
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“Staci B in the Howell location helped us out tremendously with some detailed requests. She was friendly, fun and so efficient! We've never run into an LOC employee who isn't anything but exceptional! Thank you!
Charity also helped confirm things and was so sweet and helpful!”