“I've been a member for a couple of years now. Yesterday I called to inquire about a loan. I was skeptical because of my past credit history. Let's face it covid created a lote of credit issues for many of us. I did have a clear title to my truck, in hand to use as collateral. Long story short, not only did they help me achieve what I was trying to accomplish, but also helped me, get the last 3 things on my credit paid off, that's been haunting me. So thsnk you bloom.The main reason for my review is a young lady by the name of Alexxus. I'm blown away with her passion for costumer service. You can tell when someone is just putting in there time and collecting a check. Not this young lady! She has a genuine care to help you. Very personal but keeping professional boundaries. I'm very pleased to see that not all of our younger generation has lost... respect, morals and values, how about just, good ole common sense. I can't say enough how much I enjoyed and appreciate my experience with Alexxus. Even if bloom wouldn't have been able to help me, I still would have written this review. Everyone wants to focus on the negative, that in many cases the good goes unheard. I personally would give this young lady 10 stars. If you have loan needs and are not unreasonable with what you are trying to accomplish, I high recommend calling and asking for Alexxus.Alexxus, thank you so much! I hope many blessings come your way, you deserve them. Don't ever let one rotten apple ruin your spirit!!! Take care and thank you again. Joshua”
“I can't say enough good things about this Chase branch! The team here is exceptional - they're not only incredibly sweet and helpful, but also consistently go above and beyond to ensure every customer feels valued and taken care of. Each visit is a delight, as I'm always greeted with warmth and professionalism. It's truly a pleasure banking here.
Very grateful ?”
9AM - 5:30PM
7409 Cottonwood Dr, Jenison
Banks
“For the first time in my life, I’m writing a review. I’m doing this from the bottom of my heart, I want to say a huge thank you to the most wonderful person, Courtney Horchner. She helped our family with financing for a car. I’ve never seen such dedication to customers before!
I want my review to be seen by the bank's management, and I hope they reward such an amazing employee with a financial bonus!
I will recommend your bank to all my friends!”
“Awesome service. The ladies behind the counter are very friendly, they get to know their regulars, & I've never had an issue with them. Anytime I've encountered a problem they have been very prompt & professional. They have tons of other options like home loans, car loans etc. I've been banking here for 8yrs & I highly recommend them as a financial institution. Banking has never been easier & my money is safe!”
“Kathleen, the loan officer at this location, and Janel, the branch manager, are real gems.
Kathleen has helped me immensely with financial counseling, and I am at a point where I feel confident in my finances. In ways I did not even think of, Kathleen was able to condense problems during a harder time, and get me to this point.
Janel has always been helpful in the interactions I’ve had with her throughout the years. I have applied for two loans with her, one during harder times, and one more recent. Both times were smooth and easy: likewise my experiences with Kathleen.
While I love this location, I do wish there was a location closer to the original branch I joined at (Ann St). I would definitely visit this branch for my financial counseling and loan needs, due to relationship. But I would love something closer to the original Ann St. Branch. Or at least becoming apart of the co-op network of shared branches!”