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“As a small business owner, GRB came to the table with solutions to help us buy our business and position us for growth. Ken and the team were great communicators and were accessible during the entire transaction.If you are a small business owner in West Michigan, sometimes you're better off with a regional bank who knows your name and business objectives versus from big national giant...where you are a name and a number. Thank you Ken and the GRB Team.”
“I recently financed a new-to-me vehicle and chose NCACU because they offered a better interest rate than another lender I was considering. My review is based on my first three weeks with them, and so far, I’ve been impressed with the level of service.
Early on, I visited a local branch to follow up on my account since I hadn’t yet received my welcome paperwork. The teller was friendly and took the time to make sure I could access all the features of the app and log in without any issues. His coworker stepped in to assist as needed, which showed great teamwork and dedication to customer support.
The next day, my welcome materials arrived in the mail, and within just a few hours, I received a personal phone call to confirm I had everything I needed and to answer any questions.
Although my experience with NCACU is still fairly new, I’m very pleased with their excellent customer service and commitment to offering competitive rates.”
“Emma worked with me today and it was a total delightful experience. Emma is very knowledgeable, smart, helpful and most importantly she’s very kind. Emma always has a smile on her face and she always is helpful with any questions I have. I love being at this credit union and a huge part of that is the people that work there like Emma. I have had Julie, Kesha and Emma and they are very good at what they do. Today Emma was a rockstar for me and I really appreciate her help. Great people there ! !”
“I highly recommend Steve Wiltz. He's professional, knowledgeable, and not pushy. He helped me get a great rate on a savings account and made sure I didn't miss the promotional window. If you're looking for a banker who cares, contact Steve Wiltz at Flagstar.”
“I went here today needing help with several things and Zayn was amazing - he was very kind and helpful and patient with me. There also was a manager there (didn’t catch his name) who was helpful too. I usually hate going to the bank and put it off as long as possible, but I had a really pleasant experience today! Thank you Zayn!!! ?”
“Donna , Amy , Katie , and all the ladies there (forgive me right now if I left out anyone out , I am a little stressed !) you know why . You ladies are outstanding !!! Would never go to a big bank , I know you are now a part of a bigger bank , but your team is great . Wish I could give you more than a 5”
“I stopped into the drive thru here to deposit a couple checks and withdraw some funds and had the pleasure of meeting Camille. She was super friendly, conversational, and personable. Honestly, a great experience with a bank. Definitely recommend!”
“We use this branch for our business banking, and they have been great to work with. The tellers always recognize me when I come in and are super helpful with complex requests. Huntington corporate's business banking has been really top notch as well!”
“Chris the manager was very helpful with getting a cashiers check. I needed a personal or counter check and bofa doesn’t do counter checks anymore. So he was nice enough to help me substantiate it with the car dealership.”
“I had been waiting for weeks to resolve my refund issue and made several calls to customer service without any progress.
The ladies at this branch handled everything quickly and professionally. They solved my problem within 24 hours.
I truly appreciate their efficiency, kindness, and dedication to helping customers. This branch provides outstanding service, and I’m very thankful for their support.”
“I have never been to a PNC where the customer service is lacking in any way, shape, or form. The Keurig is always on, there's never a long wait, and the people behind the counter are happy to help. This PNC is no exception. Great service. Super fast coin counters.”
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“I went in with questions and came out with answers and additional answers to questions I didn’t know to ask. Very friendly and knowledgeable service.
Highly recommended.”