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“Amazing experience at this location today! We called to confirm that they had a specific model of a product in stock. We were told that they did and they would put our name on it. We showed up and our name had been put on the incorrect model, and the one we asked about had been sold. We drove over an hour to get there, so we were disappointed that this mixup happened.
Loreen, the manager, went above and beyond to make sure we left happy, with a similar product. The whole team was very accommodating and understanding in our disappointment. We appreciate the drive thru team’s multiple efforts in getting the product into our (not so large) car. They didn’t give up, and we finally came up with a solution that worked.
What could have been a 1 star experience and a loss of business, turned into an easy 5 star experience. We look forward to being return customers!”
“I would say, this is one of the best customer service hardware stores that I've ever been to. No matter what you ask them, most of the associates know where it is, and they're more than willing to take you there. And help you, I also want to give a big thanks to keith and jackie, they do a great job in customer service along with the whole team.Thank you”
“Great place they are helpful. Even help me find stuff that not for the purpose it's attended for working on semi trucks ect. P.s I'm so glad they held to there guns about mask years ago. And screen and sharping service is top notch... my go to place.”
“Still waiting on backorder handles but handles l did get are just what I was looking for, the MRG or OWNER was very helpful to talk to. And a good business to deal with. Thanks”
“Ordered a rolling toolbox from them. On delivery there was a note from the driver that another load had come loose and bumped my delivery. The scuff on the box was so minimal that I most likely wouldn’t have noticed and there will be larger scuffs from standard use within the week but the driver still took the time to explain what happened, left his name and offered to bring another if I wanted. Very honest store with good people working from them.”
“I had wonderful experience with the folks at Airgas! I had a very complicated situation and they were actually able to reach out to other associates in the community to aid in my issue. I would highly recommend anybody to come here for your propane needs!”
7:30AM - 5PM
307 Leonard St NW, Grand Rapids
Hardware Stores
“Came in here today needing a few random bolts to fix my daughter's scooter, with no idea what parts that would actually fit.
The lady behind the counter was happy to help me with my problem. After we test fit a few bolts, we got everything all tightened down and it was as good as new & I was out the door in less than 10 minutes.
10/10 customer experience & was very helpful.”
“Very helpful staff. They came outside to evaluate my situation to see what accessories I needed for my project. Then went back inside 2 more times until I had what I needed. Very helpful.”
“Super kind staff ready to help you out with a big smile when you walk in the door. I work for 5 star truck sales and have to come here a lot, it is always a joy to walk in the door!”
“Casey needs to be recognized. I was hesitant to call, thinking you wouldn't be able to fix my problem. I had major engine issues on a tractor and it was a weekend. I called and spoke to Casey, he said they had what I needed and he sounded confident so I went there. Sure enough, I was able to repair my engine internals with supplies that Casey measured, compared to my old parts, and found at your store. An extremely knowledgeable, professional, and helpful employee. Keep Casey in your organization at all costs.”
“Had a great experience working with these folks! Kind of an unconventional location, but very kind people to help with cabinet hardware choices. Family friendly!”
“An absolute pleasure to work with. Bill helped took a lot of time to help me and I am a small time customer. If this is how they treat small timers like me, I am sure they treat every great.”
“The team at Bradley Ace hardware offer excellent customer service. I went in looking for a specific solution and Frank went above & beyond to locate the material/item that would work. I love Ace Hardware for their selection, value and local franchise ownership.”
“Had 2 different brands of sawzall's one a corded chicago electric the 2nd one a bower battery powered both had broke within the 90 days an I returned them without any issues”
8AM - 6PM
145 Wilson Ave NW, Walker
Hardware Stores
“My sister goes to GVSU and came back from Thanksgiving break at 5pm with a nail in her tire on Sunday. She goes to college almost 3 hours away from home, so we were worried she wouldn’t be able to find any help besides AAA on a Sunday night. Blain’s was open so I called and they fit her in, and even though they couldn’t repair the tire, they put on her spare for her! Within less than an hour she was mobile again until she can buy a new tire. The customer service was absolutely amazing, and they even put her old tire in the trunk for her. I definitely recommend this business for any auto needs!!”
“I bought a grill today and selected to have delivery to my home about an hour away. 10 minutes after placing the order, I got a call from Donna, who asked if I would like it delivered today instead. Having it delivered a day sooner sounded pretty dang good to me.
Not only did she get it delivered to me quickly (as I said, I live about an hour away from the store), but she even helped me load it right onto my deck!
Awesome service. Thanks!”
“Great experience at Menards! The store was clean, well-organized, and easy to shop. They have a huge selection of home improvement and household items at reasonable prices. The staff was friendly and helpful, and I was able to find everything I needed. I'll definitely be back!”
“Can’t say enough about their tech support. Skylar and Carlos’s knowledge, patience, and willingness to help teach has been very helpful.Highly recommend Johnstone supply to anyone in the HVAC industry !”
6:30AM - 4:30PM
640 44th St SW #4, Grand Rapids
Hardware Stores
“I was not able to bring my Milwaukee tool in for warranty (Milwaukee's fault not theirs) but the staff was very helpful and kind. Appeared to be a great place to buy tools.”
“Ferguson is first class and their staff was great to work with. Brianna, Ava, and Tyra were all very helpful throughout the process. We purchased Strasser vanity cabinets, a Victoria Albert bathtub and a bunch of Delta faucets and really like everything we purchased from them.
Keep up the great work team Ferguson!”
8:30AM - 5:30PM
14636 State St, Marne
Hardware Stores
“After multiple failed unhelpful trips to Menards for a bathroom sink project I was doing myself and about to give up on-Randy at Home Depot was my saving grace. He made me feel seen and heard and I really appreciated that! After describing what was going on and showing him the pipe I was working with, he helped me figure out what I was doing wrong and what I needed to correct the error. I was a die hard Menards gal, but no more! With Randy's help and knowledge I felt confident that I could finish this project and even start a new one-like replacing light fixtures! Thanks for helping a poor mom out and feel validated. My bathroom sink looks amazing and doesn't leak. Could not have done it without Randy's help! Thanks Randy, you gave me back the confidence that Menards had taken away from me for DIY projects. Let's be clear I don't DIY because I like to, they are done out of necessity-”
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“I’m a first time homebuyer learning plumbing basics. The specialized experts/ sales team is full of knowledge and I find that I not only save time, but I also learn from these guys.
Big thanks to Randy who has been helping me lately. Very knowledgeable individual”