“Bravo was a very helpful in explaining how to enter the SpareBox Rental Storage Facility. VIN addition he was patient and went over how to open my storage unit as well.
Thank you so much Bravo!!”
“This rating is actually specifically for two of the employees there: Whitney and Mika! There was a mixup with my reservation of a storage unit (not the fault of the staff at the location), and Whitney and Mika went above and beyond to help get it sorted out! I really can’t express just how helpful and friendly they were in finding a solution when I really thought I might be S.O.L. Thanks again!”
“stop for fuel and service on weekly basis. Always polite , knowledgable service. Becca always has a smile on and great attitude i appeciate that, it is hard to find these day ! thanks”
“Highly recommend this company! We were using Hertz and they canceled on us an hour before pick up and we panicked and found this company, the owners were absolutely sweethearts and extremely to the point it made the process so easy! The sprinter van was perfect for our event we needed it for and returning it was super simple. We definitely will be using them again next year when we are back for this event! Pricing is absolutely fair as well. Because of their help we were able to attend our event in peace.”
“The Kalamazoo, MI, team was, without a doubt, superb. Everything I needed was handled with care and attention to detail. The rented trailer, ball hitch/drawbar, and adapter unexpectedly purchased worked well during our over 1000-mile journey home. Thank you for your care and for ensuring our safety. God bless.”
7AM - 7PM
1004 Portage Street, Kalamazoo
Truck Rentals
“UPDATE: After a hectic morning due to a failure to get our reservation in the system, Aeryk got us hooked up with a truck and let us get about our business ASAP to get back on schedule. Upon returning the truck he was incredibly understanding to the situation and was just glad he could help us out!
Attempted a self pickup through their app at 7:30, and cannot leave this god forsaken facility. The app just directs you to call for assistance instead of guiding you through how to leave, and I’ve been sitting on hold for over 20 minutes now, haven’t even spoken to someone who can help. I’d rather haul my furniture by horse and buggy than use this facility, it may be slow but can’t be slower than this.”
“This facility is top shelf. I needed quick repair and they fit me in and got me going in a day. Excellent personel all the way around from service folks to technicians. Excellent work at a good price. I am a repeat customer.”
7AM - 7PM
1004 Portage Street, Kalamazoo
Truck Rentals
“UPDATE: After a hectic morning due to a failure to get our reservation in the system, Aeryk got us hooked up with a truck and let us get about our business ASAP to get back on schedule. Upon returning the truck he was incredibly understanding to the situation and was just glad he could help us out!
Attempted a self pickup through their app at 7:30, and cannot leave this god forsaken facility. The app just directs you to call for assistance instead of guiding you through how to leave, and I’ve been sitting on hold for over 20 minutes now, haven’t even spoken to someone who can help. I’d rather haul my furniture by horse and buggy than use this facility, it may be slow but can’t be slower than this.”
“Absolutely blown away by the service at Penske Repair Shop in Kalamazoo, Michigan. I came in during a serious pinch expecting a long wait, and these guys had me back on the road in record time. I literally walked in the door and 15 minutes later I was walking back out with the keys in my hand. That kind of speed, professionalism, and customer support is almost unheard of these days.
The team jumped right on the issue without hesitation and treated me like a valued customer from the second I arrived. Top-tier communication, incredible efficiency, and genuinely outstanding service all around. These guys deserve an extra round of applause for operating at such a high level.
Experiences like this are exactly why customer loyalty matters. After this visit, I can honestly say I’ll use Penske for the rest of my life. Huge thanks to the entire crew in Kalamazoo — you guys are awesome.”