Best Buy has undergone noticeable changes over the years, leading to mixed feelings among customers. Many long-time shoppers miss the extensive selection of movies and video games, now replaced by items like Hot Wheels, Legos, and books, leaving some feeling there is little to browse. Despite this, the in-store service receives praise. Customers appreciate the helpfulness of staff, noting experiences with knowledgeable associates who provide valuable guidance, particularly in areas like gaming laptops and mobile phones. However, some customers express frustration with product availability. Often, items found online are not in stock at the store, leading to disappointment. A recent experience with a faulty LG dryer highlighted challenges with returns, although the in-store staff handled the situation effectively and processed refunds quickly. Overall, while Best Buy's electronics selection remains a strong point, the decline in music and video offerings has left some customers nostalgic for the past. The store's cleanliness and organization, along with friendly service, continue to be positive aspects that contribute to the shopping experience.
My computer was replaced with a newer model, but since I was a member and still within the return period, a female manager at Best Buy diligently reserved the latest model for me while attentively addressing all my needs. This might just be the best store I've ever visited I promise!!!
February 2026
I do like best buy, even with their prices being high.. I just can not stand every time i walk in the person in the door asking me why im there... Im there cause i want to shop and look around. I dont understand why they ask that. I am not lost. I am walking in for a reason. Just weird
January 2026
Great buy on Samsung cell phone , at least I feel it is. Other places wanted almost $300 for similar phones -- got on sale for $169.
