CASE Credit Union is praised for its outstanding customer service and knowledgeable staff. Many reviews highlight employees like Kyle and JWilliams, who make financial processes, such as purchasing a vehicle or improving credit scores, smooth and easy. Kyle is specifically noted for his ability to explain complex financial decisions clearly while providing a personal touch, making clients feel valued and cared for. The W. Saginaw branch receives positive feedback for its excellent communication and helpfulness, with several customers expressing their appreciation for the support they have received. Heidi is another standout employee, recognized for her encouragement and dedication, making her a preferred choice for many customers. Although some mention limited locations and a fee for card replacement, the overall sentiment is positive, with customers satisfied with their accounts, particularly the savings account that functions like a checking account without overdraft fees. Overall, CASE Credit Union is recommended for anyone seeking reliable banking services with a personal touch.
It was a great experience, Thanks to Chelsea. She was very understanding, patient, very caring, a wealth of information answering all of my concerns, and questions. Went above and beyond, I appreciate her for helping me and was able to figure out the issue. Handled everything professionally.
October 2025
Chelsea was very nice. She quickly set up an account for me. She is definitely an asset to your company. Super friendly and helpful! Thank you!
September 2025
Wonderful service this employee took the time to explain everything and we found out we had 275 in reward benefits that nobody else told us about and my son's 21st birthday! AWESOME! Thank you Brian, wonderful service.
