Klingman's Furniture & Design in Okemos is highly regarded for its exceptional customer service and quality furniture. Many customers highlight their positive experiences with knowledgeable and friendly staff, including Tina, Heidi, James, and CeCelia, who go above and beyond to assist with furniture selection and ensure satisfaction. Shoppers appreciate the ability to see and feel products in-store, which has led to successful purchases, including sofas, bookcases, and dressers. Customers have praised the durability of the furniture, noting that items hold up well even in busy households with kids and pets. Reviews emphasize the helpfulness of the staff in navigating the selection process, with particular mention of their patience and creativity in helping customers choose the right pieces and colors. While there have been some minor issues with orders and communication, the management has shown a commitment to resolving these concerns, further enhancing customer satisfaction. Overall, Klingman's is described as a reliable destination for quality furniture, backed by a supportive team, making it a top choice for future purchases. Many customers express their intention to return, confident in the service and products offered.
Jaymie McCleod was the ideal sales associate: clear, friendly, efficient, relaxed, informative. And the store itself is filled with gorgeous furniture. Luckily we have some more purchases to make after the one we made today. :-)
September 2025
5 Stars, ask for Jaymie MacLeod, wonderful person to work with who listens and works with you to suggest a style that complements your space and tastes while being budget considerate. The furniture quality at Klingman’s i would give 10 stars if i could and the delivery process is effortless. Wonderful people to do business... read full comment
September 2025
Very helpful, knowledgeable staff. Good selection of furniture on the floor with lots more avayby special order.
