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“O’Donnell’s is amazing! I was trying to get my hitch put on at UHaul and they weren’t able to get my bolts undone. O’Donnell’s was able to get me right in and didn’t charge me to get them rethreaded. Awesome place!”
“My dude, Cody, hooked me up with a dolly when he didn't have any and didn't have to! Saved my back when it came time to move the boxes! Best customer experience around!
Come to think of it. Everyone on his team has a great attitude towards guests with a "I got your back" vib.
Keep up the amazing vib guys.”
“I love Penske, especially this location. We run and Amazon Delivery Service and rent quite a few vans. Penske is reliable in keeping the vans on the road, changing tires on our lot if needed. Working with us to ensure we have enough vehicles. Anna, Jody, Travis, everyone at this location is great!”
9AM - 5PM
1030 Pierpont Street, Lansing
Truck Rentals
“DJ the agent at the Pierpont pickup location was very helpful and congenial. Made the pick up process very smooth. U-Haul also has a great process for order and pickup confirmations with texts, emails and calls. It was reassuring, since moving is a stressful process and it is easy for details to fall through the cracks. Thanks U-Haul Team!”
“I rented a truck for the day, and everything went very smoothly and everyone was very friendly. Both the women working were so nice, and the one who checked me back in when I returned the truck was the best customer service interaction I've had in weeks. So nice! They also sell some boxes at this location, but they don't have all the supplies like the Jolly/Cedar location, just FYI.”
“I would highly recommend here for business. I went through Star Truck Rental for their CDL program. I made the best choice possible to come here as I am licensed now. Simon, Craig and Ron were very helpful for my successful introduction to this new industry.”
“I had some car problems and needed a rental to get me through the week. Honestly, I've never rented a vehicle before so I though I could just do a walk-in and everything would work out. It might have happened, if I had visited some week other than college Spring Break! This is a small lot near-ish MSU campus so call ahead to make a reservation! The employee politely explained that nothing was immediately available and offered to take my number in case something was returned ahead of schedule. He also suggested that I try the Avis/Budget location at the Lansing Airport (which worked out for me). Customer service was excellent and the place is open on the weekends but with limited hours.”
“Free Fill When You Buy A Propane Tank From Waverly Road U-Haul 20lbs and 40lbs tanks available, we strive to make sure you, the customer, are heard and taken care of at our very best efforts. We have storage, propane, rental trucks, moving supplies ranging from boxes,tape,moving blankets,Bed bags and much more stop in and check us out!”
“We have used Ryder trucks for the last 3 years. Shelby's professionalism, courtesy is unmatched in the industry. On multiple occasions she has went out of her way to provide service to our company with top quality equipment. Thank you Shelby your service is always appreciated!”
“Follow signs for receiving, go through the lil archway (stop sign) turn left and driver entrance is in the corner around back. 12am delivery, arrived at 10:30 got dock right away. Awesome night staff - check in lady was great, fast unloading, and lots of space.”
“KP was great, and assisted me when the app would not work for contactless pickup. Truck was clean, but the box was wet. Assuming a recent power wash. Nothing a tarp couldn't solve, so not a huge problem. Wasn't very happy with the $25 difference for the rental from the website though. All charges should be made clear at the time of reservation, even if it's estimated taxes and fees. Came in expecting to pay $35, and my actual cost was just shy of $60. And let me be clear, the actual cost wasn't the issue. It was expecting one price and paying another. KP was very patient and informed me of each fee, line by line. Customer service was a 10 out of 10. Will use this location if needed in the future.”
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“I’ve always had a great experience at this location on Pennsylvania. Kendra Gonzales is amazing, very knowledgeable and helpful and polite. She makes my visits here very pleasant. I’d recommend her to anyone about any information they may need. I mainly deal with her when it comes to needs and she makes it simple and easy. She’s awesome.”