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“Great experience and great customer service. The store associate really took her time today to help me find clothes for my graduation. Definitely has a good selection of sizes, styles, and quality. I'd definitely come back to this location.”
“Wonderful experience. My first time getting boots like this and Charlene was great and told me everything I needed to know without pushing me towards any one thing. The fancy foot scanner was awesome for my high arches and the boots fit like a glove!”
“As soon as I walked in, an employee asked what I was looking for and helped me find exactly what I needed in seconds. The price was significantly lower for my scrubs than I expected because there was a better variety than I found in other stores, including budget friendly brands. It was a great experience, and this is definitely where I'll go for scrubs from now on.”
“Kristin(ten?) Was super help. Even though they didn't have the size I needed she helped me find an alternative and helped me order what I needed for my bridal shower. Thank you so much again!”
“S/o to the fellas G and Jesus! This afternoon I stopped in because I received a shipment from a different store where the box was correct but the shoes inside were different size. They made things right and went over and beyond! Sending me a new shoe! Thanks fellas! You saved Christmas 💕”
“Shout out to J.Jill at Eastwood for searching multiple stores to find the right size puffer vest to replace the one I bought in the wrong size at 60% off online. Found it in Ann Arbor just before it was about to be packed up and sent back to corporate. Many thanks to staff at both locations for helping me get what I wanted. I appreciate the extra effort! Great customer service at both stores!”
“I'm a lady trucker (OTR tanker driver) and was s super happy to find not 1 but 2 pair of boots, IN STORE, that meet my needs for my job - oil resistance and steel toe. I was pleased to find the styles were also super cute, which so often is hard to find when looking for ladies work gear. My intent originally was to purchase only 1 pair, but the prices were reasonable and the customer service was great, so after considering my limited extra time I bought 2 pair. I also found a few great items on clearance that I can also wear for work that I couldn't pass up. I rarely shop but I was really pleased with the selection and my experience here. I almost forgot to mention they also do free, no obligation, on-site boot stretching! One pair I purchased needed a little stretching due to my high instep and after 20 minutes it was a perfect fit. Thank you Boot Barn! You earned a loyal customer. You're worth the drive and I will be back!”
“I’ve shopped at this Ann Taylor store for over 15 years, and after reading some of the recent reviews, I felt compelled to share my experience.
Overall, I’ve had many positive experiences here, but there is one old employee who consistently comes across as unpleasant. I’ve interacted with her a few times and have had to politely stand my ground on more than one occasion. To my knowledge, she is not the store manager, and I truly hope the store maintains the strong leadership it has had.
Melinda, who has been the store manager for years, is extremely professional, friendly, and consistently helpful. She is honestly the main reason I continue to shop here. Her customer service sets the tone for what the store should represent.
In all my years shopping here, there have only been two associates who stood out negatively, one older woman with short dark hair, which I thankfully haven't seen in quite some times, and this current individual that seems to be the problem.
I hope management addresses the issue, as customer experience matters and reflects directly on an otherwise well-run store.
I’m sharing this in hopes that the positive environment many of us appreciate continues to improve.”
“Best shoes I've ever owned. Make sure before you leave that the shoes are going to be ok for you. Got a wrong size 4 days ago, went back and wanted to exchange them. Cashier almost wanted to refuse me even with a receipt bc I had worn them for a couple of hours and realized they weren't big enough. But then she decided she would do it this one time.”
“I had never heard of this place until I did a search online for shoe stores. When I walked in, I was amazed at the selection of shoes they had there. They had brands you can't find at other stores like Brooks and Birkenstocks. I asked for assistance and she was very nice and explained all the sections of the store to me and helped me to locate the shoe I was looking for.”
“Man I just love this place. She literally has EVERYTHING. I also like how she catered to my specific needs and had items she thought I’d like before my arrival. Definitely will be supporting this young lady”
“Nice store and clean, lots of athletic shoe selection and some other varieties. Not the best place if looking for big work boots that last. Also some employees were just standing around talking.”
“Love shopping here have shoes and clothing for the whole family . Prices are fair never had a pair of shoes fall apart the clothing hasn't ripped or faded yet . Id recommend shopping here for clothing and shoes . Staff is friendly greets you when u walk in . Will ask you in you need them to get something for you but aren't pushing you to buy anything you don't want too . I will continue to spend my money here on all my families clothing and shoes . Thanks snipe's you guys are ? . See ya soon .”
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“A LONG Distance repair. I live in Arizona and needed a pair of boots and a pair of shoes repaired, so I sent them to John’s—some 1,800 miles away. The work was excellent, timely, and fairly priced. My next shoe repair order will be sent there, too.”