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“Great experience and great customer service. The store associate really took her time today to help me find clothes for my graduation. Definitely has a good selection of sizes, styles, and quality. I'd definitely come back to this location.”
“A LONG Distance repair. I live in Arizona and needed a pair of boots and a pair of shoes repaired, so I sent them to John’s—some 1,800 miles away. The work was excellent, timely, and fairly priced. My next shoe repair order will be sent there, too.”
“Staff here treat you like your spending 300 bucks on boots.They are very attentive to each customer.Just dissapointed that tough toe went up so high.I think should be twenty bucks like it used to be expecially if you bought boot there”
“I’ve shopped at this Ann Taylor store for over 15 years, and after reading some of the recent reviews, I felt compelled to share my experience.
Overall, I’ve had many positive experiences here, but there is one old employee who consistently comes across as unpleasant. I’ve interacted with her a few times and have had to politely stand my ground on more than one occasion. To my knowledge, she is not the store manager, and I truly hope the store maintains the strong leadership it has had.
Melinda, who has been the store manager for years, is extremely professional, friendly, and consistently helpful. She is honestly the main reason I continue to shop here. Her customer service sets the tone for what the store should represent.
In all my years shopping here, there have only been two associates who stood out negatively, one older woman with short dark hair, which I thankfully haven't seen in quite some times, and this current individual that seems to be the problem.
I hope management addresses the issue, as customer experience matters and reflects directly on an otherwise well-run store.
I’m sharing this in hopes that the positive environment many of us appreciate continues to improve.”
“As soon as I walked in, an employee asked what I was looking for and helped me find exactly what I needed in seconds. The price was significantly lower for my scrubs than I expected because there was a better variety than I found in other stores, including budget friendly brands. It was a great experience, and this is definitely where I'll go for scrubs from now on.”
“Shout out to J.Jill at Eastwood for searching multiple stores to find the right size puffer vest to replace the one I bought in the wrong size at 60% off online. Found it in Ann Arbor just before it was about to be packed up and sent back to corporate. Many thanks to staff at both locations for helping me get what I wanted. I appreciate the extra effort! Great customer service at both stores!”
“Best shoes I've ever owned. Make sure before you leave that the shoes are going to be ok for you. Got a wrong size 4 days ago, went back and wanted to exchange them. Cashier almost wanted to refuse me even with a receipt bc I had worn them for a couple of hours and realized they weren't big enough. But then she decided she would do it this one time.”
10AM - 8PM
3034 Centre Blvd, Lansing
Shoe Stores
“Kristin(ten?) Was super help. Even though they didn't have the size I needed she helped me find an alternative and helped me order what I needed for my bridal shower. Thank you so much again!”
“Came here to check out some new hoots for work. Didn’t find the exact pair I was searching for but got a lot of good insight into what other options were available. ECHO was especially helpful through the process and had above excellent customer service!”
“Man I just love this place. She literally has EVERYTHING. I also like how she catered to my specific needs and had items she thought I’d like before my arrival. Definitely will be supporting this young lady”
“We were stormed into DSW last night in Lansing MI. I was beyond impressed with the professional and calm manner that the manager and her staff handled the tornado watch requiring them to put customers in the back of the store/hallway. They we even so kind as to fnd a couple snacks for my kids to help pass the time, providing seating and a safe comfortable environment in a scary situation. I unfortunately do not remember their names but I hope they are rewarded for their good job, above and beyond! Valuable employees who did not complain one bit. We will be back!”
“Nice store and clean, lots of athletic shoe selection and some other varieties. Not the best place if looking for big work boots that last. Also some employees were just standing around talking.”
“Love shopping here have shoes and clothing for the whole family . Prices are fair never had a pair of shoes fall apart the clothing hasn't ripped or faded yet . Id recommend shopping here for clothing and shoes . Staff is friendly greets you when u walk in . Will ask you in you need them to get something for you but aren't pushing you to buy anything you don't want too . I will continue to spend my money here on all my families clothing and shoes . Thanks snipe's you guys are ? . See ya soon .”
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“I purchased a suit and shirt - service was excellent! I came In wearing work boots and a hoodie and left looking like I was in a higher tax bracket. Many thanks to Mark for the patience and guidance.”