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“Outstanding location with a strong customer focus. My daughter and I came to the UPS store on Square Lake Rd. and Telegraph to return a cart to Amazon. To ship it back, required disassembling the entire unit. A member of the team helped me in the disassembly when a few pieces became very challenging. I want to thank Raphael for his help. You’re amazing. Thank you.”
“Outstanding Teamwork and Service!
Whenever I visit this UPS Store, I’m always impressed by how helpful, friendly, and caring the entire team is. The staff shows excellent teamwork—each person is quick to step in and assist whenever needed. I’ve brought in important documents to be printed, and every time I’ve received outstanding service. In particular, Tyler consistently goes above and beyond, and I truly appreciate his expertise. This location is by far the best!”
“It was my first time coming to this location and the tall young man named moe at this ups store did a fantastic job. He actually walked me through all the tech steps for my Amazon return which shocked me because at other ups stores they don’t care about that and just shoo me away. Even when I was waiting in line he was super helpful and professional, I was really impressed!”
“I stopped by this store a couple weeks ago to ship a large rug and ceramic art pieces to NY. Jason was super helpful at suggesting the most economical way to ship each item and repacked the items so that they arrived in perfect condition. Excellent customer service! He clearly cares about doing the job right. Thank you.”
“HALLSTARZ is what it says, a one stop shop. As a former employee and Forever Customer ? I haven't met a better family to work for and do business with. Knowledgeable in every area! Health Insurance, Construction, Taxes, Real Estate, Notary, Packages, Drivers Training, Road Test, Banners, Flyers, Faxing, Email/Scans, Obituaries, Biz Cards, Flyers, Labels, TShirts, Keys, and more! Can't forget about 'All My Children' who helps young mother's with diapers, clothing, housing and self care ? Black Owned Family Business?? Please. ✊? Why would I go anywhere else! Nobody is perfect, but Hallstarz is perfect for me! ?”
“I just want to say that there are still good people in this world!! To the owner Greg! Thank you so very much for your kindness you showed me today!! I will never forget it!”
“Had a wonderful experience here. My phone was messing up and I couldn't find what I needed to to return things. Shahel really took care of me and I appreciate it very much.”
“I had an excellent experience at this UPS store and would strongly advise to a friend. Landon provided great customer service and was a tremendous help in getting my package returned.”
“A client requested a 21-page medical report be sent to them by fax so that they could convert the report to PDF format. When I explained the request to Crystal, ATS rep, she advised a better way. Scan the report, save as PDF, and email to client. They loved the solution. Thank you Crystal! Highly recommend their service.”
“Everyone at this location is always professional, efficient, and friendly; no exception. It’s actually fun to stop by this store. We are grateful to have them in our neighborhood!!”
“? ??we can all show a little more empathy to one another??Ty all for being attentive, considerate, and right now a smile is a commodity. A safe and prosperous NEW YEAR TOO ALL???”
“I've been meaning to write to say how impressed I am with your staff! They are friendly, patient, and helpful! Everything is so well organized and runs smoothly. I have always had the best service and success sending packages with you. I just sent some packages yesterday and was once again thankful that your staff does their jobs with excellence!”
“Very professional and the pricing was reasonable compared to others. The driver Marcell was very careful and patient with my fragile items too. Highly recommend.”
“Today, I experienced uplifting customer service from Lori. Her assistance not only helped me purchase the paper I needed to complete my project but also guided me in packing it the right way. What a fantastic way to start the day!”
“Honestly every time we use Pack & Ship Plus it's brilliant service! Ryan is so professional, help, and always makes it easy (even when shipping internationally).”
10AM - 6:30PM
563 W 9 Mile Rd, Hazel Park
Shipping Centers
“Is nearest to my home and the FedEx man that works there is so helpful he had a stroke last year around Thanksgiving time ? ?. But this year he's back on the job and he's doing well. ?✅???❤️?”
“Visiting UPS stores I know the lines can be out the door. Today's experience surprised me and I was in and out within 3 minutes. The staff was very friendly and I could see they were busy with all the packing of things to go out via UPS or other retail services that allow returns.”
“Saad was very helpful/amazing on both his response in the delivery, as well as his performance in being on time. I presently have an injured arm, and he easily helped me get this pallet into my garage. Thank you very much, and I'll be sure to be using you guys now in the future.”
“I've been using this location for well over three years. Everyone I've interacted with at the front counter is nice, answers all my questions and provides receipts for drop offs when the self-service kiosk is out of paper. I use the kiosk to scan prepaid package labels and leave my scanned boxes at the front desk. They do have a prepaid package bin, but if your boxes are larger, it's best to leave them at the shipping station desk to avoid filling up the bin prematurely. I use this location weekly and will continue to do so.”
“This FedEx location is convenient and easily accessible from the main road. I've been shipping prepaid packages here for more than two years! They have a self service kiosk which makes it easy to scan all my prepaid labels and drop them off at the shipping center desk. The employees at the desk seem friendly and are willing to answer any questions you may have. Ground cut off times are consistent so make sure you drop everything off at 5-5:10 pm M-F if you need it to go out the same day.”
“I had to pick up a package due to deliveries being canceled because of bad weather. I was going out of town at 4:00am the next morning.UPS was wonderful and did everything to find my package. I loved that everyone wanted me to get my package and made sure that I received it .? Thank you”
“Had a wonderful experience at this location. The staff is very helpful, especially Duaune. Their help and patience and attitude in getting the customer‘s work done are very positive.”
“I came into town and needed 20, One sheet Obituary (with picture), I not only received quick printing I received the expert knowledge on best size Picture this helped because it would have been difficult to find a larger frame in time for the funeral service. Oh i didn't tell you that this was 9am the service was at 2pm and it was a beautiful service.thank you”
10AM - 6:30PM
563 W 9 Mile Rd Ste B, Hazel Park
Shipping Centers
“Recently won/bought a small fragile painting (over 100 years old) in a DuMochelles auction. The auction house provided a link to Pak Mail and my experience could not have been more positive. Leonardo & Bob communicated the quote & timing expectations. And the painting package arrived well-packed and beautifully/safely intact!Very recommended!”
“Always friendly & helpful at this location. Its a bummer though when the equipment is down and I come to get a print. Its not the closest drive there for me & the other fed x's either dont have the printer i use &/or their customer service is rotten. This one really tries and the workers do well on Plymouth Rd, Livonia MI.”
“I was greeted almost instantly when I walked in the door with friendly faces. I had a drop off and without being asked the woman came and helped me use the kiosk. I didn’t even see those when I walked in.
This review has taken longer than my time in the store. This was by far the fastest and friendliest FedEx visit. The woman who greeted me was a genuinely kind person and funny!”
“Thank you for your help Kayla. Your service was excellent and very FAST. Many thanks for your kind and efficient service. I have already and will definitely continue to recommend your services to others in the future.
I want to express my extreme gratitude and awe at the expertise, customer service, and sheer niceness of Kayla. I’m quickly pulling together a limited amount of resources in order to meet an unexpected deadline, and Kayla could not have been more delightful and helpful. Thank you for hiring this treasure, She’s a stellar example of the customer service that makes a positive difference when working under pressure!☺️”
“Sometimes very crowded but line moves fast. Work is done right. Employees work very hard but seem to really like their job. I don't like crowds but I always return because of workers who care.”
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“I would like to publicly acknowledge Lisa who with professional support and patience assisted me this morning. I was very frustrated while attempting to fax documents. After she completed assisting another customer then came Lisa with her calming voice and made my day! God bless you for aiding this Senior Citizen! Thank you Lisa!!!”