O'Reilly Auto Parts in Livonia provides parts, tools, and accessories along with services like free battery testing, wiper blade and bulb installation, and a Loaner Tool program. The staff is frequently described as knowledgeable, helpful, and friendly, offering great customer service. Employees are noted for dealing with hassles hassle-free, greeting customers with a smile and a "no problem" attitude, and being very good to work with. They are willing to install parts like wiper blades for customers, even during stressful situations like snowstorms. While most experiences are positive, there is a mention of an incident where incorrect brake parts were provided, requiring multiple trips to correct. Overall, many customers express being very grateful and impressed, stating they will only go to this location and recommend it to others.
