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“Major shoutout to Robby and Drew for helping me with my wild phone situation. They were so kind, understanding, and helpful while trying to piece together this crazy situation involving my bill and a work line, that was screwed up at the south Lyon location. I can’t thank them enough! Fantastic employees and were able to help me lower my bill, and provided me with several options moving forward regarding my situation. Come to this location over south Lyon!”
“I went to the Wixom store on Wixom Road. Robert took care of my problem. He listened and shared information with me as well. It was good to know that I could do what was told to me. Great customer service and my favorite store! Thank you Robert!”
“Great experience all the way around. Cameron greeted me and made sure my time there wasn’t wasted. Answered all my questions and I was able to make the right purchase. While we waited on the phones to merge information we had great conversation to pass the time. He was able to take care of multiple customers as well. I recommend this store to any and everyone. Thanks again!”
“Great service, fast experience getting a new phone when mine died—thanks, Travis! Watched him have to deal with some irrational “customers” & he did as well as anyone can in that situation!!”
“Very good and professional
Also friendly customer service
I'll be definitely coming back here again
Gets down to details and same day fix gotta love that as well.
I Highly Recommend this place of business”
“Excellent experience this evening. Had an iPhone 12 Pro Max to trade in. Both of the employees who helped us were very helpful. I had many questions and a couple complicated requests, everything was answered or fixed by the team. Ended up trading in the 12 for a 15 Pro Max, the team set up the new phone, put the screen and camera protectors on for me, and got my phone completely ready. I was able to use my phone as I walked out the door!Highly recommend this location!!PS- Bonus: if you need to wait for your data to be transferred or family to make a purchase they have a couple comfy chairs and direct tv set up. :)”
“Had great customer service here from the whole team. The manager Matt was especially helpful. I had an issue with another Verizon store that would not give me the time of day, but Matt went out of his way to help me. Thanks again for the great customer service!”
“Yesterday I went into the White Lake location I needed to buy a new phone. I was worried that I didn't have enough time to get a get a new phone because 8 mouths ago I got one and it took an hour and a half to get it. So I went into the store told Marissa my situation told her I had to be to work in less then an hour can u help me. Marissa had me done fully setup in 35 minutes. The customer service is amazing. Thank you for the help you did amazing.”
“I needed a new phone. I told them that I didn't want to spend a ton of money. They steered me in the right direction and I love my new phone. Awesome customer service.”
“Thank you for helping my parents upgrade their phones, Joe! You went up and above! Thank you for making sure my Mom was able to keep all the pictures of her Grandkids. And, for helping with her apps. You were so kind, patient and made things very easy for us. We'll be back when we're ready for the next upgrade. Highly recommend this Metro PCS store.”
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“Trey was super helpful! I went into the store after hearing that I would potentially need to buy a new phone - and trey was able to fix the issue within 5 minutes. And with a smile! Thanks.”