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“...So Erin and I are now besties and I'll never go anyplace else for my phone needs. I wandered in to the Verizon store in Grand Haven to update my phone plan to International and look at the iPhone 17. Erin was so helpful with explaining every plan and getting me all taken care of ...without it feeling sales-pitchy or pushy. We ended up with the perfect plan for our needs, a new phone for me, and even brought my parents on to my plan so they don't have to worry about phone bills anymore .
We also changed to Frontier WiFi with an excellent promotion that is running right now. Thanks again Erin ....and somebody give this girl a raise!”
“I came into the store with my father to open a new line and get a new phone. Heather was great to work with. She was kind, relatable, professional and helped me find exactly what I needed. She transferred all my photos, files, apps, music, etc to my new phone. I really enjoyed my experience with her helping me get set up with a new phone, phone number, phone case, and charging block. I will definitely return as a customer.”
“I had an amazing experience with Q! He was extremely helpful, patient, and knowledgeable. He made getting my new phone such an easy process and took the time to explain everything clearly. He also gave me great feedback about job opportunities and made sure I had all the information I needed before leaving. You can tell he genuinely cares about helping people and providing great service. Thank you, Q, for making my experience a 10/10!”
“I had totally screwed up my phone screen protector, went in to store to get new on installed, with a new case protector, I was dreading it! Presently surprised, door unlocked! Greeted by person! He introduced himself, and asked how he could help!
Overall made me glad I've been a TMobile customer for over 20 years.
Del King”
“Gotta tell you best customer service I’ve had in a long time especially with a phone company! Quincy is the man if you need anything anything at all to do with the phone Quincy is your guy helped me out tremendously was very patient with me and another lady that was in the store at the same time couldn’t be happier with the service I received from him great Dude highly recommend this place”
“I switched from Xfinity to boost. This guy was the best experience. He gave us good deals. The best service. Because we did 3 phones he gave us a deal on labubu dolls. And his buddy next door gave me a great deal on a chain necklace.if you need a phone. This is the man you need.”
“I thought that I would beat the rush today and arrived before they opened. A dozen other customers did the same. We lined up in front of the store. When the store opened everyone whisked in and was greeted by an associate very quickly. I was probably 7th in line and had no problems. It was a simple equipment switch for me. I was out in less than 10 minutes. They were certainly organized. 🙂 The last time I was there it was also pretty darn quick to get helped.”
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“Brandon was super helpful and kind. Switching carriers is never easy per se. He made sure all my questions were answered. I’ll definitely be back to work with him again!”