“I have not had a good experience with this credit union at all, had countless problems, had to get in contact with one of the Vice Presidents at one point to resolve an issue. The only redeeming experience I’ve had has been with the staff, Lisa was unbelievably kind, understanding and efficient. The customer service is great if you call.”
9AM - 6PM
31110 Novi Rd, Novi
Banks
“Opened up a new account here and the customer service was excellent and they were very friendly and efficient and explained the details of our new account and answered all our questions that we had. I would highly recommend this Flagstar Bank in Novi.”
9AM - 6PM
24235 Novi Rd, Novi
Banks
“I have been a client of flagstar novi for about 7 months after banking w another institution for many many years i switched over to flagstar and the novi branch is closest to me i was intiteled to some perks due to the type of account i had i had not received what was promised so i dealt w julia the bank manager to resolve the issue she was on top of it immediately it was handled very quickly and she calledme back couple times i love this bank they truly care about there clients they want u to be happy i feel very important w this bank julia is amazing great custmer service i highly recommend this bank to everyone”
“Super helpful staff at this location!!! The managers here are amazing and take the time to answering all your questions with as much information as possible. Looking forward to working with them in the future! Thanks again!”
“David Augustyniak has always been very helpful and VERY knowledgeable. He is also very nice and personable to work with. If you have any questions he is there to help.”
“No matter when you want to get banking service, you just simple asked for helps and always got professional answers and supports properly, let you enjoyed awesome client experiences!”
“Jesse Kotalik is second-to-none in all he does, from personalized customer service, to knowledge about products, to patience and understanding about the customer's needs. I highly recommend Jesse and his team at the Novi branch!”
“I cannot say enough good things about the staff here!! The team at the front desk and tells are very friendly and welcoming. The financial advisors and client service teams at this branch went above and beyond helping me solve some issues with my investments accounts. They were always willing to help me understand what was happening, why, and how we could reach a solution. 10/10 recommend them to anyone who banks at chase”
9AM - 5PM
41325 W 10 Mile Rd, Novi
Banks
“Friendly staff, I came in about 20mins before close and was still taken care of in a nice way. Was taken care of right away and given some useful information about my account that I didn’t know”
Open 24 hours
39475 W 10 Mile Rd, Novi
Banks
9AM - 12PM 1 - 4:30PM
41100 Fox Run Rd, Novi
Banks
“A little bank location with great services here at Fox Run. The bank manager used to be at the Auburn Hills location where I previously banked. She is a very professional banker, bringing credit to Comerica. Always has time for all her clients.”
9AM - 5:30PM
47440 Grand River Ave, Novi
Banks
“The loan agent was very knowledgeable about boat loans. She gave me a list of everything I needed and when I returned with the information she requested everything went smoothly after that.”
9:00 AM - 5:00 PM
48050 Grand River Ave, Novi
Banks
9:00 AM - 6:00 PM
43200 W 10 Mile Rd, Novi
Banks
“Friendly, fast, personal service every time I go here. In the past, while at other banks, I've felt almost like a bother to the teller. Let's be real, I don't have a bazillion dollars in my account, I'm a nobody.. But The people at the Novi branch actually appear happy and as if it's a pleasure working with their customers. Free checking? Yes please! Oh, and I LOVE the complimentary pens!!!”
“They are helpful, nice, and easy to work with especially for borrowing and paying backloans. Your local branch is there to help you through and streamline processes. Online bill pay is also set up well. Rates are good especially with member 1/2 percent dividends even on borrowed amounts.”
9AM - 4PM
41400 W 10 Mile Rd, Novi
Banks
“This bank is a great bank with great service as many of them have. The bankers are good bankers and the managers are great managers. I would highly reccomend this bank to others and would suggest opening a checking account and a credit card with them for new clients.”
Open 24 hours
48050 Grand River Ave, Novi
Banks
“Stopped by to open a business savings account, since we already have a business checking account. Joshua helped us today. He was able to help us out since he had an opening. We were able to open an account after signing some paperwork. We also were given some paperwork for the business cards as well as”
8:30AM - 5PM
43251 Crescent Blvd, Novi
Banks
“Not sure where to leave this review, but I was about to give Charles Schwab a 1 star review. Instead 5 because the transfer was completed at 1am thankfully. Not sure how though.On Maundy Thursday 4/18/2019, I needed to transfer some money from my Charles Schwab account to my Citi Bank account. After waiting 24 hours on Friday, the money had been withdrawn from my Charles Schwab account but Citi Bank had not received any notification of an incoming wire transfer. After contacting Charles Schwab about this issue they stated that Good Friday is an "ACH Holiday" and that the wire transfer would not be completed until Monday. This did not make sense to me because someone had already withdrawn the money, there were people working in customer service, and citibank had employees who were ready to receive the wire transfer. I was very upset because I needed to make a substantial payment this saturday and would have had to beg the biller to wait until Monday to accept the payment when Charles Schwab's ACH employees would return to work when clearly everybody else in the process was working.I think we get enough Catholic holidays off and for Good Friday to be a trading day, banks are still open, and a day before the weekend where many people travel poor effort on Charles Schwab to be properly staffed. It definitely caused me a lot of frustration and I venting here, but if anyone needs money before Easter weekend in the future make sure to start the transfer on wednesday at the latest.”
9AM - 5:30PM
39475 W 10 Mile Rd, Novi
Banks
“Very attentive staff. They spend the time to do your business correctly. That why it looks to the folks waiting in line for their turn at the window that service is slow. I'd rather wait and have my business done right than have a mistake made that may cost me money.”
9AM - 5PM
48050 Grand River Ave, Novi
Banks
“I just popped in to cash my check, I was greeted by Dominic, he was very professional, and kind. I decided to bank with them, all because of him. Thank you!! I hope you like your new glasses!”
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“Tracy is awesome. She took care of me like family. She answered all my questions and called me back promptly when I left her messages. I would highly recommend Vibe Credit Union and suggest that Tracy teach new employees what great customer service looks like. Johnny”