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“I have been a member of Christian Financial for many years. The personalized care that I receive is incredible. Najat just handled a lease buyout for us and was fantastic. She walked us through the entire process, and we could not have been happier with the service provided.”
8:30AM - 4:30PM
25880 Novi Rd, Novi
Banks
“Diversified Members Credit Union in Novi is the best!!!! Taresa is always so helpful and patient. She explains everything until I completely understand. She is knowledgeable and courteous. All staff is excellent and friendly. I would give more than 5 stars if I could.”
“I had a great experience working with Gary Wilson. He went above and beyond to help me. He was professional, knowledgeable, and genuinely cared about finding a solution. I truly appreciated his time, effort, and willingness to assist, and I would highly recommend him to anyone looking for a trustworthy banking professional.”
8:30AM - 5:30PM
44575 W 12 Mile Rd, Novi
Banks
“Can’t say enough great things about the crew at Vibe. Daniel-South Lyon, Noah-Novi, Crystal in cards and of course Ty, Jessie and Dee in the call center! These people are truly amazing! The customer service and kindness that they share make me happy to be a part of their world! Thanks guys for all the great help and sharing your mints, too! Vibe you’re lucky to have such a wonderful group of humans at your facilities!”
9AM - 5PM
24235 Novi Rd, Novi
Banks
“Thomas was SO helpful, and SO kind! He even called to follow up with me the next week to make sure I received my new card in the mail, and to see if there was anything else I needed help with. 10/10 experience. Will only go see him from now on :-)”
“I’ve had nothing but positive experiences at this Chase branch. Not only do I bank here personally, but I also come here almost every day for work to make our business deposits. The staff is consistently friendly, welcoming, and professional. They greet me with a smile every time I walk in, and we’ve built a great rapport over time. Even though they’re busy, they always take a moment to engage in friendly conversation and make me feel like a valued customer. It’s refreshing to walk into a bank where the employees genuinely seem to enjoy helping people. Excellent customer service and a great team. I highly recommend this branch!”
“Very attentive staff. They spend the time to do your business correctly. That why it looks to the folks waiting in line for their turn at the window that service is slow. I'd rather wait and have my business done right than have a mistake made that may cost me money.”
“My husband and I visited the branch inside of Kroger’s in Novi . The actual bank was not open but the gentleman working on Christmas Eve was so helpful , knowledgeable and polite . He introduced us to the virtual atm and it was pretty cool . His exceptional customer service made our day . The virtual atm is pretty cool too !”
“It was a great start with this bank, but I had a very rough experience today that completely changed my impression.
When I opened my account, I requested a checkbook. After 20 days with no update, I called customer care and was told that no order had been placed. I asked them again to order it — and then I received two checkbooks and was charged twice. I contacted the bank, and they agreed to reverse the extra fee. I appreciated that gesture and felt confident in their service again.
However, this month I mailed a rent check to my apartment — funds were sufficient, and it was sent well before the due date (5th). The check bounced, and my statement showed it as a “lost or stolen check,” which I never reported. When I called the bank, they told me that one of the checkbooks should have been voided, and the other could be used — something no one had ever mentioned to me.
Because of this, I was charged a $90 late fee by my apartment and a $40 NSF fee by my landlord’s bank. That’s a $130 loss for a mistake that wasn’t mine.
The irony is, the checkbook fee they had reversed — which caused this whole issue — was barely $34.95, four times cheaper than what I ultimately lost.
When I spoke to their representative, they admitted the error and apologized but said they couldn’t help with the fees. It’s extremely disappointing and painful to lose money for something I didn’t do wrong.
Update : Katherine went above & beyond and helped me. Thanks!”
“I had switched to Chase Banking 2-3 years back. I am using this branch for all in person banking requirements. I was always welcomed at this branch. Everyone is very friendly and helping! Continue providing best customer services!”
“This branch has been the best. I have been with them for years now and highly recommend them all the time. Most recent and why I am leaving this review is, With a lost of a love one, and dealing with their estate, they have been really amazing with costumer service and helping my family though this hard time.”
9AM - 5PM
41325 W 10 Mile Rd, Novi
Banks
“Agi sudo was fantastic and she spent time explaining and provided a very good service.
I feel others and manager could be friendlier when they talk. It feels like they are there not for you but doing you a great favor if you ask a simple question.”
“I absolutely love this branch and location, The people are always so helpful and kind. I come in here and i feel like a friend. Keep up the good work and thank you for the great customer service!”
9AM - 5PM
31110 Novi Rd, Novi
Banks
“Opened up a new account here and the customer service was excellent and they were very friendly and efficient and explained the details of our new account and answered all our questions that we had. I would highly recommend this Flagstar Bank in Novi.”
8:30AM - 5PM
43251 Crescent Blvd, Novi
Banks
“Having been content with my 457 Plan Management at Mass Mutual, I was disappointed with the forced transfer of my Wayne County Plan to Prudential. They were so difficult to work with, and I was so dissatisfied with their Reps, that I insisted on making a change. I was told by someone in authority at Wayne County that I could opt out of the 457 Plan, and transfer my assets to an IRA. I chose Charles Schwab - Great Choice! Although Prudential cheated me as I left by selling my positions w/o my permission, Schwab has proved to provide the perfect choice for me, given my Investment strategies, and level of knowledge. Now, I use nothing but ETF's. In 2022, I broke even, when the S&P was down almost 20%, and the SH inverse S&P ETF was my biggest profit-maker! As I approach my 75th Birthday, I've achieved a 13X, that is, multiplied my NAV by 13 times, from its low in March of2009! Never could have done that with either of the prior 2 firms. Thank you, Mr. Schwab!”
9AM - 5PM
48050 Grand River Ave, Novi
Banks
“First off, I am not a Bank of America fan, however their service a couple weeks ago when we had a need for notary services and assistance with printing out proof of wire, was very timely, professional, and interactions carried a willingness to help beyond what I am used to. So, for this reason I'm posting this review for this particular location in Novi as exceptional!”
9AM - 4PM
41400 W 10 Mile Rd, Novi
Banks
“This bank is a great bank with great service as many of them have. The bankers are good bankers and the managers are great managers. I would highly reccomend this bank to others and would suggest opening a checking account and a credit card with them for new clients.”
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“The staff are kind, and my transactions run smoothly. It's just odd how cash is counted back to you. Bills are going every which way. Some are face up, and some are face down. Some are turned this way. Some are turned that way (upside down). Albeit unusual, it's all correct which is most important.”