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8:30AM - 5:30PM
44575 W 12 Mile Rd, Novi
Banks
“The staff are kind, and my transactions run smoothly. It's just odd how cash is counted back to you. Bills are going every which way. Some are face up, and some are face down. Some are turned this way. Some are turned that way (upside down). Albeit unusual, it's all correct which is most important.”
8:30AM - 4:30PM
25880 Novi Rd, Novi
Banks
“I have not had a good experience with this credit union at all, had countless problems, had to get in contact with one of the Vice Presidents at one point to resolve an issue. The only redeeming experience I’ve had has been with the staff, Lisa was unbelievably kind, understanding and efficient. The customer service is great if you call.”
“I stop in at this branch occasionally when I need to pay my mortgage. Today I received great customer service from Donna! I waited patiently after the initial teller was having technical difficulties. Donna cleared out the remaining customers in the lobby then got to me and quickly made my payment. Great job Donna!”
9AM - 5PM
24235 Novi Rd, Novi
Banks
“Thank you to Lindsey Risk for always being very helpful and informative about Flagstar bank and everything it has to offer! Always willing to help with any issues I may encounter. Great employee!”
“Shannon was extremely helpful & I was able to transact my business flawlessly at this location after having the complete opposite experience at the location down the street at Grand River & Novi. The one by Novi road should be shut down 40 minutes worth of dealing with 4 different employees who were clueless I’m amazed they even know which foot to put their shoes on! Thank you to the grand river & beck location & Shannon for being efficient, friendly, & helpful!”
“I truly love this branch. The staff is great.I have been going there for years. I go to the Novi location 1-2 times a month. Last month I left one of my favorite pens there while banking. Today when I came in Judy called me over to the window before I started completing my slip and handed me my pen I left last month. What a great staff they have here in Novi. They are always so helpful and friendly. I even encouraged my younger daughter to open an account at Christian Financial.”
“Very attentive staff. They spend the time to do your business correctly. That why it looks to the folks waiting in line for their turn at the window that service is slow. I'd rather wait and have my business done right than have a mistake made that may cost me money.”
9AM - 5PM
31110 Novi Rd, Novi
Banks
“Opened up a new account here and the customer service was excellent and they were very friendly and efficient and explained the details of our new account and answered all our questions that we had. I would highly recommend this Flagstar Bank in Novi.”
“It was a great start with this bank, but I had a very rough experience today that completely changed my impression.
When I opened my account, I requested a checkbook. After 20 days with no update, I called customer care and was told that no order had been placed. I asked them again to order it — and then I received two checkbooks and was charged twice. I contacted the bank, and they agreed to reverse the extra fee. I appreciated that gesture and felt confident in their service again.
However, this month I mailed a rent check to my apartment — funds were sufficient, and it was sent well before the due date (5th). The check bounced, and my statement showed it as a “lost or stolen check,” which I never reported. When I called the bank, they told me that one of the checkbooks should have been voided, and the other could be used — something no one had ever mentioned to me.
Because of this, I was charged a $90 late fee by my apartment and a $40 NSF fee by my landlord’s bank. That’s a $130 loss for a mistake that wasn’t mine.
The irony is, the checkbook fee they had reversed — which caused this whole issue — was barely $34.95, four times cheaper than what I ultimately lost.
When I spoke to their representative, they admitted the error and apologized but said they couldn’t help with the fees. It’s extremely disappointing and painful to lose money for something I didn’t do wrong.
Update : Katherine went above & beyond and helped me. Thanks!”
“I had switched to Chase Banking 2-3 years back. I am using this branch for all in person banking requirements. I was always welcomed at this branch. Everyone is very friendly and helping! Continue providing best customer services!”
“I absolutely love this branch and location, The people are always so helpful and kind. I come in here and i feel like a friend. Keep up the good work and thank you for the great customer service!”
“My husband and I visited the branch inside of Kroger’s in Novi . The actual bank was not open but the gentleman working on Christmas Eve was so helpful , knowledgeable and polite . He introduced us to the virtual atm and it was pretty cool . His exceptional customer service made our day . The virtual atm is pretty cool too !”
9AM - 5PM
41325 W 10 Mile Rd, Novi
Banks
“PNC bank opened both a checking and savings account for me when no other bank or credit union would due to a negative entry in chek systems. Emilee and Agi were so welcoming and empathetic. Agi and PNC provided me with options and gave me a second chance and opened accounts for me. I'm so glad to be part of the PNC family. Thank you Emillee and Agi for your professionalism and your help!! ?”
“Huntington Bank is definitely the best bank out of all the banks. Chase being the absolute worst with the highest fees, horrible service and prison like interiors in their banks.
Huntington has overdraft forgiveness. If you overdraft under $50 they don't even count it as an overdraft. If it's over $50 they give you multiple notifications before any fees.
Chase tries to hide overdrafts so they can hit you with ridiculous fees with no warning at all. I haven't had a single overdraft charge in over 3 years now that I've switched from horrible Chase Bank.
Also huntington bank interiors are inviting, free coffee, lollipops and no bulletproof glass. Experienced, wonderful, smiling staff helps you quickly and efficiently. Switch now. You will be happy ? that you did.”
8:30AM - 5PM
43251 Crescent Blvd, Novi
Banks
“Having been content with my 457 Plan Management at Mass Mutual, I was disappointed with the forced transfer of my Wayne County Plan to Prudential. They were so difficult to work with, and I was so dissatisfied with their Reps, that I insisted on making a change. I was told by someone in authority at Wayne County that I could opt out of the 457 Plan, and transfer my assets to an IRA. I chose Charles Schwab - Great Choice! Although Prudential cheated me as I left by selling my positions w/o my permission, Schwab has proved to provide the perfect choice for me, given my Investment strategies, and level of knowledge. Now, I use nothing but ETF's. In 2022, I broke even, when the S&P was down almost 20%, and the SH inverse S&P ETF was my biggest profit-maker! As I approach my 75th Birthday, I've achieved a 13X, that is, multiplied my NAV by 13 times, from its low in March of2009! Never could have done that with either of the prior 2 firms. Thank you, Mr. Schwab!”
9AM - 5PM
48050 Grand River Ave, Novi
Banks
“First off, I am not a Bank of America fan, however their service a couple weeks ago when we had a need for notary services and assistance with printing out proof of wire, was very timely, professional, and interactions carried a willingness to help beyond what I am used to. So, for this reason I'm posting this review for this particular location in Novi as exceptional!”
9AM - 4PM
41400 W 10 Mile Rd, Novi
Banks
“This bank is a great bank with great service as many of them have. The bankers are good bankers and the managers are great managers. I would highly reccomend this bank to others and would suggest opening a checking account and a credit card with them for new clients.”
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“I vibe with vibe they have great customer service! Also, the affordable payment options loans. If you lose your debit card, you can get one in mins.?? 10 out 10”