Hertz Car Rental - Novi - Novi Road Hle
Car RentalHours:
24400 Novi Rd Suite 103, Novi MI 48375 Hours
About Hertz Car Rental - Novi - Novi Road Hle
Hertz Car Rental - Novi - Novi Road Hle offers a diverse selection of vehicles, including luxury cars, SUVs, electric vehicles, vans, and trucks. Customers have praised the knowledgeable and accommodating staff, particularly highlighting the excellent service provided by Manager Mark and employee Dabiante Fowlkes. Many reviews mention the quick and efficient service, making the rental process painless and enjoyable. However, some customers have reported mixed experiences. While most interactions with staff have been positive, there was a mention of an unpleasant encounter with an older employee, which seemed to stem from stress and a busy schedule. Despite this, the overall sentiment leans towards appreciation for the staff's helpfulness and willingness to address customer concerns. One customer expressed gratitude for the return of their lost personal belongings, emphasizing Mark's supportive and welcoming nature. Overall, Hertz Car Rental - Novi - Novi Road Hle is recognized for its flexibility, variety of vehicles, and generally positive customer service, with hopes for continued improvement from all staff members.
Most Recent Reviews
August 2025
Great service; great staff -- the folks at Hertz-Novi make renting a car fast, economical, and enjoyable.
August 2025
Good luck trying to reach a human being via their branch phone number. It only refers you to the Hertz website. What if you have an actual problem that requires an actual person to address? I want to verify my rental pickup time because I don't trust websites at all.
June 2025
I have gone there to rent a car several times. Each time I received excellent service and clean cars. The manager is very nice and she is always accommodating when possible.
More Comments(145)
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