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“I recently went into Novi Jewelry & Coin for the first time after losing my diamond out of my wedding ring. I wanted to retain my band and they accommodated my request and replaced the diamond to perfection! I would highly recommend them! Their communication and compassion were much appreciated!”
“We're following these folks from Plymouth to Novi...even though we live in Plymouth. That's how positive our experience was.
Not overbearing, not trying to up sell you on everything. These folks listen and meet YOUR request.
We had my wife's 45 year old engagement ring reworked with a new diamond. She had lost the original. She was devistated.
We got a new stone placed in the original band with a new setting. Amazing quality and good value for the price.
We're going over today to have the setting tightened.
Love these folks!”
“Working with Chacara at Tappers was
Absolutely one of the best customer services experiences I have ever had. She was
Outstanding and I would absolutely return to
Tappers for
All my jewelry needs. She was an 11 out of 10!!”
“Got me a gorgeous ring for a really cheap price and sized it down to what I needed in a timely manner. Owner was really knowledgeable and helpful. Would recommend to others.”
“Had a great experience selling gold here. Joe was very nice, friendly, and gave me a great offer which was better than other businesses in the area. Definitely recommend his store.”
“GUYS. I have been to numerous Jared locations. I had a vision of what I wanted. At other locations I felt dismissed and unheard. My issues with my custom engagement ring went all the way up to the top of the company. Let me tell you Katherine and her team at the Novi location went above and beyond. Katherine listened to what I was trying to create. She explained to me what would work and what wouldn’t work so my expectations could be realistic. She searched high and low for a setting that would sit how I wanted. Let me tell you my ring is everything I could have dreamed of and more! Also the customer service agent at corporate I was assigned was so kind and heard me out. I had lost all hope. I thought we were out thousands and stuck with a ring that was nothing I wanted. Between corporate and Katherine Jared has a lifetime customer in me! And I will always return to the Novi location specifically. Katherine, thank you! You worked magic! I cannot wait to come Christmas shopping for my wife!”
“We have purchased multiple pieces of fine jewelry from Larson Jewelry Design over the years, including my engagement ring, and Brian has been incredible every step of the way. His attention to detail, honesty, and ability to help you find the best quality for your budget is truly unmatched.
Recently, one of the small side diamonds in my ring fell out. Even though I now live in Chicago, I happened to be back in Novi for work and stopped in to see if they could help. Brian replaced the diamond, inspected all of the other stones, cleaned the ring, and had everything completed the very same day, completely free of charge.
That level of service years after purchase is rare. It’s clear Brian genuinely cares about his customers and stands behind his work. We trust him completely and will absolutely continue purchasing fine jewelry from Larson Jewelry Design. Highly recommend”
“This is absolutely the best Jewelry store I have been to. The staff, especially Kristy Griffin, treated me so great, polite and loving. I’ll always come back soon for more jewelry.”
“Easily one of the best shopping experiences I have ever had! The entire staff was so welcoming, kind, and helpful! I had called beforehand to check a couple things and it came up that our visit was to use her birthday discount. They went over-the-top making her feel so special and as a Mom I am so grateful! We will definitely be back and happily drive the hour and 20 minute drive up for the amazing service they provide! Thank you KS Novi!”
“Shander was the best helping my wife and I pick out her engagement ring, a necklace and my wedding ring! She worked out the best deal and payment plan for us which helped a lot! She was very nice and genuine which was very appreciated.”
“God thinks this place is lovely. The staff was super friendly, professional & nice. They make you feel welcome in the store. The store itself has very beautiful products & a ( God ) great brand name. My Aunt & ( God ) Mom love the store & do most of the ( God ) shopping. - God”
“Very polite and helpful, needed one last Christmas gift for my girlfriend and the workers made it very easy and fast to get one, even helped gift wrap it for me! Would recommend here for great prices and nice employees. Definitely coming back again!”
“I had the most amazing experience at Swarovski Twelve Oaks!!! I didn’t happen to get the sales associates name that helped me but he was BEYOND generous. Educated me on how to persevere my jewelry and maintain its beauty. I will forever be a Swarovski customer because of this!!!”
“Stephanie was absolutely wonderful in helping me get my grandma’s ring repaired. She was so helpful, kind, and professional throughout the entire process. She made something very sentimental feel like it was in the best hands. I truly appreciate her amazing customer service and would highly recommend her!”
“I love this store and the two young ladies who helped my sister and I were phenomenal! I bought my first pandora necklace and bracelet, going back today to pick up my ring. Plus I bought my mom 2 charms from there as well. Money well spent!”
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“Super friendly owner! I took my ring in for a resizing, and he made sure that I got it back the next day and when I received it was cleaned and sparkling more than when I first received it! Definitely will be a returning customer!”