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“Iden was very helpful, explained all of my options, was patient with my questions and got me in and out quickly. I have had such poor Verizon experiences in the past-this was a welcome relief!”
“Does repairs for free if he was the one that put the screen on as long as it’s not cracked
Mine was loose and he fixed it for free. Super chill dude”
“Wade is ABSOLUTELY the BEST!!! I was dealing with a billing issue for over two months with AT&T for something that was a “system error”. But no worries because Wade was about to handle in under 20 mins what took the company TWO MONTHS! Thanks again Wade! I’m only coming to the Southfield Lathrup store for Wades 5 Star service! (You literally saved this customer! Thank you so much)”
“This is a son and pops place ! These are the nicest people I have ever met!! I've been going to them for the past 5 plus years and refuse to go anywhere else even when they moved I followed and will not go anywhere else! They have the best prices to fix ,buy or sell your phone! If you want a place to take your phones this is the place. They work with you and can fix it on the spot! Danny and his father have truly helped me in many bad situations over the years and are truly just lovely good people!! Thank you again for everything!!!”
“I thought I had to get a new phone, but then someone recommended I come here and I'm glad I did. They made my phone look brand new. He had it for 20 minutes and fixed my screen perfectly. Highly recommend fixing it here if you want a good quality repair!”
“I recently had an incredible experience upgrading my phone, thanks to Noor at AT&T! From start to finish, Noor was absolute perfection knowledgeable, patient, and genuinely eager to help me find the right device. He made the entire setup process seamless and stress-free, providing top-notch customer service that truly stood out. If you are looking for an awesome upgrade and want to be treated like a valued customer, I highly recommend stopping by and asking for Noor!”
“I had an excellent experience with the AT&T staff, and I especially want to recognize my sales representative, John. He was extremely professional, helpful, and knowledgeable throughout the entire process.
John did a fantastic job explaining my options and answering all of my questions. He was also able to recommend additional products and services that were a great fit for my needs without making me feel pressured or uncomfortable. His approach was genuinely helpful and customer-focused.
It’s refreshing to receive this level of service, and I truly appreciate the time and effort John took to make sure I had a great experience. I look forward to working with him again in the future. AT&T should be proud to have someone like John on their team!”
“I am from Birmingham and I come into this location all the time- Always a good experience- but Calista and her co-partner were great!!!! Everything I needed or inquired about they took care of - Great… customer service. I will be back!!!”
“My Experience was great I actually was not trying to get a new phone but the promotion deals were to hard to pass. The sales reps especially (Chantel) is great at her job. She explained the everything with billing and features an also made it comfortable for me an my family.”
“I have been to this store a couple times and would definitely make this my #1 store. Everyone was very patient and helpful, even when they were busy. George was exceptionally helpful and informative.”
“Came here a few times recently and was very pleasantly surprised with the service. Aaron was incredibly helpful even when there was a full house in the store. Very happy to have this store so close by.”
“Great experience, great customer service. They help as much as they can. As well they do not promise anything they can not get done. Honest ethical professionals.”
“Very helpful and courteous . Without this location on June 11, 2026 we would still be in still in an uproar. Thank you for all your help. Please visit this location for swift solutions and help along kindness”
“Izal goes out of his way to assist - my iPhone needed a replacement logic board - he knew exactly what to do and advised me the best course and procedure.
I will always recommend friends here as you have guaranteed friendly customer service
Excellent customer service from Izal and Mohammed - patient and informative. Best Verizon store around”
“They really can't help us in the store much at all. They were not rude. I do appreciate letting me know what all I had to do to get my problem taken care of. Need a little bit more help in the store to help us get things taken care of besides always calling and being on line for a long time.”
“Raef ? Not sure of his exact name! Great customer service! Sold me an iphone 17 a week ago and a case today. As a Salesperson I tried to recruit him. He deserves to make more money”
“The salesman treated me like royalty in there. I got a great deal on a new phone and some accessories. He didn't pressure me and made it a truly wonderful experience! I'm going back for sure.”
“Bam! Done! New battery in my old iPhone 8 that Apple wouldn't touch. The two guys I met in this shop are kind, polite, friendly, and generous. They are going places, like Hewlet & Packard. Phone was done in 45 minutes, and it's holding a charge nicely. Don't toss your electronics in a landfill without letting these guys take a swing at fixing them, and saving the planet along the way. Thanks, y'all!!!”
“Great Customer Service! I needed help with my account and was helped by Travis Hutchinson and he was awesome. So professional, pleasant and efficient. He went beyond expectations to help me with the problem. If you need help from a great sales person you should ask for Travis.”
“We transferred money via cellphone plus and they were very helpful and cooperative and made the transaction as fast and easy as possible. I strongly recommend this place for everyone.”
“The gentleman in the store when out of their way to help my sister who recently had a stroke. They made transacting for business very easy and we appreciate that”
“Mario was so patient and was able to help my dad recover his original phone number and hook him up with an affordable plan for him! He was very helpful and relieved so much stress for me! 10/10 recommend”
“I want to let management know how valuable Justin is at this store. He is always very helpful when I come in. He is the most pleasant person I have come across in a long time. He is very knowledgeable with the phones and plans. I go out of my way to come to this store only because of Justin.
Frances Maliszewski”
“Works At A Fast Paste, Very Affordable, They Are Definitely Helpful When It Comes To Working With Certain Amounts. Communication is awesome, I’ve been going to them for 2 years and they never disappointed me.”
“Best AT&T store! Scout was extremely helpful and knowledgeable. Not only did she make me feel confident about switching to AT&T but she helped me understand all the ins and out of my new phone that I got with might new line as well. She made the set up easy peasy without the stress that I’d normally endure doing it by myself. Scout was very welcoming and didn’t drag her feet to get started with me. She got me the best deal for a phone line that I’ve had in years.
10/10 experience and I will be happy to return to Madison Heights to see Scout specifically.”
“Yousif Solaka was amazing! He helped my mom and my brother and made everything so easy for us. He was super nice, patient, and professional the whole time. He took the time to explain everything clearly and made sure we were taken care of. AT&T is lucky to have someone like him. Please give him a raise!”
“The retail Representatives are kind and I really had a nice experience with their services. They're very mindful and kind hearted individuals. I love the atmosphere very professional, peaceful, I'm very satisfied and the customer care provided is excellent! Thank you Metro by T-MOBILE. I will definitely be back!”
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“Abaid did a great job with getting me the merchandise I needed. He was polite, efficient, and very knowledgeable about which items were best for me to purchase given my specific needs!”