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“I cannot say enough good things about Schaefer & Bierlein. From management and sales to the service department, every experience I have had with them has been exceptional.
I spent quite a bit of time working with their sales team, looking at vehicles, discussing different options, and going through the car buying process. What stood out immediately was how professional, knowledgeable, and straightforward everyone was. There was never any unnecessary pressure or typical dealership runaround. They listened to what I was looking for, answered questions honestly, and genuinely seemed more interested in helping me make the right decision than simply pushing a vehicle.
Management deserves a lot of credit as well. They are accessible, involved, and clearly set a high standard for how customers should be treated. You can tell that customer service is part of the culture there, not just something they talk about.
My experience with their service department has been equally impressive. They have been responsive, accommodating, thorough, and excellent about communication. Every interaction has left me feeling like my time and business were genuinely valued.
Schaefer & Bierlein has been part of this community for generations, and after dealing with them firsthand, it is easy to understand why. They have built their reputation by treating people well and standing behind the level of service they provide.
Whether you are shopping for a vehicle or looking for a service department you can trust, Schaefer & Bierlein is absolutely worth your time. Great people, great management, and an organization that understands how customers should be treated. Five stars without hesitation.”
“Got a nice pre-owned truck. Eric H was very helpful, answered all my questions over the period of a week. Provided out the door numbers when requested and negotiated on my behalf with the upper management.
As far as the quality of the truck only time will tell but the sales and finance service was outstanding. Smooth process with no pressure.
And unlike some other dealers they don’t ask for reviews, I am doing this because service was truly exceptional.”
“Sure do get a better deal when you drive a little way... ?
Very friendly and knowledgeable about there parts and will help you load if needed... ?”
“This place is nothing short of amazing! This guy is literally the bug whisperer! His knowledge, prices, and experience were worth every minute of that drive. They have car shows too, we'll be watching out for that. Highly recommended!”
“Preston and his employees are friendly and do excellent work. I got my truck back looking just like new. He goes the extra mile to give you just what you want.”
“Amazing customer service. I didn’t have time to test drive so they brought the vehicle to me. Anthony helped me get into a vehicle I felt comfortable with price wise and showed me multiple options. They gave me the best price for my trade in. Highly recommend!”
“Hit a deer and took to to Bob's for repair. They are very thorough and fair. Good with communication when car had more damage than originally anticipated. Highly recommend.Service: Body & Trim”
“The team here at Mike Young collision absolutely outdid themselves. From the start Jasmine confirmed all the proper steps that would be taken to ensure it was done properly. We have a rare pearl blue color and between Ray and David they made sure it was an exact perfect match. Not to mention the smooth transistion from the accident site to towing our vehicle and then ensuring we were in a nice brand new Buick we couldn’t be more impressed. They handled everything with our insurance company and communicated weekly with updates. They made a very tense situation bearable. Grateful for the professionalism and humanity from the entire team. Do yourself a favor and allow the most professional, best team in the game handle your vehicle.”
“Went there after having a dead battery, had battery on charger for about 45 minutes reading at 81%, called to see if they had a battery for my truck, which they did. Drove up there to purchase new battery and the man who runs the store said let's check the battery out first, nothing wrong with the battery or the alternator, he could have sold me a $200 battery and not batted an eye,but chose instead to check it out and find nothing wrong. I have had no troubles since but did make a appointment with dealership for a complete check up. I highly recommend Vassar Automotive to anyone in this area. Great People, Great Place.”
“Amazing people with great service. They remember who you are when they pick up the phone or you walk in. Great prices, I find them over $100 cheaper then your big auto parts stores.”
“I live in the Metro Detroit area but still drive up to Burt Watson Reese for my oil changes. The value is superb compared to the ridiculous prices offered in busier areas. These guys are fast, friendly and have a strong customer handling process in the Service Lane.Service: Oil change”
“These guys are the bomb. Chris was extremely helpful. I had a caliper blow on my way back to Grand Rapids with my 2 month old and wife in the car. He had the part in stock and I was able to fix it and get home by 9pm. Chris and Kaleb were absolutely legends. Don’t know what I would have done without them. O’Reilly showing it how it’s done. Thank you so much gentleman!”
“This company is great. I don’t see any reason why they would have anything under a 5 star review. The customer service has been immaculate, dealing with them have been some of the easiest I’ve ever dealt with. They’re all super nice and genuine. Haven’t met a single person that hasn’t been willing to help me. Even if it’s not their department. They hook you up with the best service for sure plus a decent price! Thank you guys again”
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“First off I have to shout out Tim Nunn for being the absolute best! There have been extremely high winds in Michigan these past few weeks and I fell victim to blowing debris. Needing a rather timely solution I called Precision Autobody and was given a free same day quote and flexible hours for dropping my vehicle off. I came out to get a color match on the part I needed replaced and was met by one of their technicians and serviced almost immediately. Upon picking my vehicle up, one of their team members had done a light detailing on the inside of my vehicle as well! If you’re looking for honest , hardworking people , look no further! Precision Autobody is the best!”