These reviews depict a mixed but largely positive picture of CVS. Many customers appreciate the store as a neighborhood pharmacy, highlighting friendly and caring staff who are attentive and knowledgeable. Some reviews mention excellent customer service, with staff always ready to answer questions and work hard to make customers feel welcome. One reviewer praises the store for its cleanliness and large selection of products, including beer and wine, with decent prices. However, there are notable concerns. A customer switched from Walgreens to CVS to support the company's stance on not selling tobacco but was disappointed to find employees smoking right outside the entrance, creating a cloud of cigarette smoke. This affected their willingness to continue shopping there. Others wish the pharmacy had a drive-thru for convenience. The store’s atmosphere varies; some find it clean and bright inside despite the outside looking rundown and dirty. A specific mention of a staff member who was attentive and friendly at the photo counter highlights good service. Overall, the store is appreciated for its friendly staff and good service, though some issues with cleanliness and store environment are noted.
The CVS store on 12 Mile and Rochester Road in Royal Oak is the best. The employees there are kind , patient and helpful and the pharmacy is competent. . I live close to the store on 11 and Coolidge in Berkley but I go out of my way to visit the store in Royal Oak because I want to take my business to places where it is... read full comment
July 2026
Easy in and out. Polite employees and clean store. The entrance windows need some attention though.
June 2026
Convenient location and nice workers. Cashier on 6/5 working around 12:30 PM is a great.
