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“I stopped by this store a couple weeks ago to ship a large rug and ceramic art pieces to NY. Jason was super helpful at suggesting the most economical way to ship each item and repacked the items so that they arrived in perfect condition. Excellent customer service! He clearly cares about doing the job right. Thank you.”
“Had a wonderful experience here. My phone was messing up and I couldn't find what I needed to to return things. Shahel really took care of me and I appreciate it very much.”
8:30AM - 5PM
755 W Big Beaver Rd Suite 2020, Troy
Mailbox Centers
“⭐⭐⭐⭐⭐
Intelligent Office– Troy
Fantastic place for office or virtual office needs! Renee, the office manager, is outstanding—professional, friendly, and always helpful. The team answers calls promptly and makes a great impression. Highly recommend Imperial Offices in Troy!”
“Hi I've been using thus ups location since it opened! Great staff, very friendly but also knowledgeable n professional. Never had 1 issue since using this service. In n out everytime and always addressing me by first name. Good solid young people. God bless. Preacher”
“I had an excellent experience at this UPS store and would strongly advise to a friend. Landon provided great customer service and was a tremendous help in getting my package returned.”
“Everyone at this location is always professional, efficient, and friendly; no exception. It’s actually fun to stop by this store. We are grateful to have them in our neighborhood!!”
“I've been meaning to write to say how impressed I am with your staff! They are friendly, patient, and helpful! Everything is so well organized and runs smoothly. I have always had the best service and success sending packages with you. I just sent some packages yesterday and was once again thankful that your staff does their jobs with excellence!”
“Lesa ROCKS!! You have an amazing, hard working, efficient & kind Representative working in this place! 1st time returning goods for my mom. Didn’t realize I was suppose to secure packages (4) & put the labels on. She kindly offered to do it for me with a line out the door! Since I had the time & APPRECIATE that you are Open on Sunday, I graciously took it home & did it the way it should have been done ✅ Lesa you RULE! Keep up the great work that you do, it’s very much appreciated! Treat her well UPS!”
“Visiting UPS stores I know the lines can be out the door. Today's experience surprised me and I was in and out within 3 minutes. The staff was very friendly and I could see they were busy with all the packing of things to go out via UPS or other retail services that allow returns.”
“Recently won/bought a small fragile painting (over 100 years old) in a DuMochelles auction. The auction house provided a link to Pak Mail and my experience could not have been more positive. Leonardo & Bob communicated the quote & timing expectations. And the painting package arrived well-packed and beautifully/safely intact!Very recommended!”
“I went to UPS to set up a P.O. Box, and I had an excellent experience thanks to Michael and Alex.
From the moment I walked in, they greeted me with a warm and friendly attitude, making me feel truly welcomed. Their kindness and genuine care for customers stood out, creating a positive and inviting atmosphere.
The service was not only professional but also incredibly efficient. They handled everything quickly and smoothly, minimizing wait time. Whenever I had questions, they patiently provided clear and detailed explanations, which made the whole process easy and stress-free.
Overall, I was highly impressed with the service at UPS, and Michael and Alex made my visit even more enjoyable. I will definitely return with confidence for any future needs!”
“I’ve been here several times and have never had a problem. The atmosphere is always friendly and the workers are willing to help when needed.
W. Mitchell (regular customer)”
“My favorite UPS store for returns, they assist with packaging and dont haggle you about not having your own tape for package returns! In and out quickly most of the time!”
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“Outstanding Teamwork and Service!
Whenever I visit this UPS Store, I’m always impressed by how helpful, friendly, and caring the entire team is. The staff shows excellent teamwork—each person is quick to step in and assist whenever needed. I’ve brought in important documents to be printed, and every time I’ve received outstanding service. In particular, Tyler consistently goes above and beyond, and I truly appreciate his expertise. This location is by far the best!”