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“We rented a 100 ft snake. The rental section is always on point. The team members we have scheduled rentals with are informative, polite, knowledgeable of the parts we are using at that time. There are no surprises on our billing after we return it. I always enjoy the team at Southfield Home Depot.”
“I had a 2005 Honda F4 600 with a broke half. Key, gas cap. You Tube cazzy fixes a joke. Went to Frentz. Even catching 10 closing time cut 2 keys from my blanks, and both work perfectly.”
“Mike worked on my gas fireplace yesterday and it looks like new now. He was friendly and knowledgeable. Reasonable price for the work. Will use again in the future. Highly recommend.”
“Mondry Hardware did an awesome job for us recently. We dropped off several 115 year old window sashes with broken and missing glass. Mondry offers friendly, professional, and speedy customer service. Their window glazing work is second to none. Thank you for giving our windows a new lease on life!”
“I love this store. It’s always clean and organized. Very big, so items can be spread out neatly without any area of the store feeling cramped. Nice big isles so even when the store is busy, it doesn’t feel crowded. Great prices and I find myself even skipping stores like Walgreens for things like cold medicine or body wash etc. and saving significantly. Not the type of things I ever thought I would be choosing to buy at a hardware store, but as a a hypothetical example; say Walgreens has cold medicine for $5.99 but get 2 for $10. Forcing you to either buy one overpriced or more than you need to get some value. Meanwhile the same stuff (maybe different brand but same ingredients) at Menards is $2.99 for one (what I need). So I’ve gotten to the point that if Menards carries it, that is where I buy it. I find that Menards is cheaper on just about everything I ever need, and that is even before the 11% rebate. For instance today I needed high temp spray paint for a car project. Advanced Auto $17, Menards $9. And Menards carries so much! For any project, automotive, electrical, plumbing, organizing, lawn, on and on… I typically find everything I need here and get them at the best prices in a clean and organized store with friendly staff… then also get 11% back in store credit rebates. At first it kind of bothered me that their app doesn’t have reviews on the products, but I decided to give them the benefit of the doubt and trust that if they carry it, I will likely be happy with it and so far nothing has let me down. I just moved to this area and the store is one of my favorite things about being in this area as I am renovating the house I just bought here. It is a running joke with my girlfriend and I when I tell her almost daily that I need to go save big money at Menards again.”
“Experienced above and beyond service from Brian K and Keith today. They were both very knowledgeable and made sure that we got the exact right replacement parts. Thank you!”
“I guess what people will tell you about the Home Depot is what I would also normally say: that I cannot find someone to help me. Today, not only I found someone but they were also super nice and super helpful. Thank you”
“Matt the manager from the Livonia store provided the best customer service one could ask for! I had a problem and Matt resolved it with No hesitation.
Thank you for helping me to restore the use of my kitchen sink 😊”
“Great customer service, carts for bigger stuff are usually always inside ( drywall aisle and wood aisles) there is an employee in eye site all of the time when you're shopping and willing/educated on things you're looking for!”
“Bought 40 stone edgers for my berm grass flower bed. Only .53. Love them. Tabitha was patient and professional even when became a bit irritated. Thank you Tabitha for outstanding customer service and professionalism.”
“This review is for Patty.
She saw me looking for something, asked of she could help, and not only searched her phone but walked me to where the item was supposed to be. When we couldn't find it she did not give up until she located it in the appliance department. She then looked up an order for me and made sure the item could be delivered.
Thank you Patty.”
“Darrell in the doors area really truly helped me out today! We were getting ready to leave we had already asked 3 employees stopped and asked Darrell IF we could buy a specific part for a screen door he immediately stopped doing what he was doing and walked me directly to what the others said we could not buy! Truly appreciate an employee that is helpful polite and very knowledgeable!!”
“I had a great experience thanks to Veronica. She was super friendly had a great attitude and helped me at the self-checkout to scan my items. You can tell she genuinely cares about customers. Employees like her make shopping so much better.”
“My son is going into his Senior Year and he is painting a parking spot at his High School. Due to time restraints with my work and his band, we walked into Lowe’s a half an hour before it closed. Doug helped answer every question and made so many samples of paint. I originally thought we might have to come back at 6am but he went above and beyond to help us for this project. Management came to see if there was anything they could do because literally, we were the last people in the store. We were treated with the utmost respect and kindness. I am so grateful! Excellent job to Doug and the entire team! You made this Senior’s Year start off brilliantly. I would love to post his Parking Spot picture when it is complete.”
“I like this store it feels like the safest in the area and the workers are always helpful. But I must say I never have good luck getting help loading large items at this location.”
“The customer service at this Home Depot is fantastic and noticeably better than other locations I've visited. However, the one major issue is their inventory accuracy. When I'm working on a maintenance project, I rely on the app to check stock. It will frequently show that they have 10 or 20 pieces left, so I'll drive out of my way from another location specifically for those supplies, only to arrive and find the shelf completely empty.
To avoid the wasted trip, I’ve tried calling ahead multiple times to verify if an item is actually there, but unfortunately, I can never get anyone on the phone to assist. The in-store staff is great, but they desperately need to fix their online inventory tracking and phone support.”
“Have had good experiences with gardening department dealing with houseplants and nursery stock. Very helpful and attentive. Cashiers are pleasant and effiecient.”
“We’ve had really nice work done by Yes Home Services in our house like our gorgeous Carrara bathroom. We also had all our windows and a French door replaced. They are beautiful, professionally installed and energy efficient.”
“Great service. The can of roofing tar I was purchasing had a dent in it. The cashier mentioned a discount because of the condition on the can. I thought he was kidding. Nope, he gave me a nice discount.”
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“I came to purchase a patio set today and Julius and Dion were very helpful, they made sure I found exactly what I was looking for, their customer service skills were 10/10”