“Stopped by Ace Hardware this evening and had a really great experience. Brian was extremely helpful from the moment I walked in. I came in trying to figure out an issue with a piece of furniture that I couldn't get to easily open and close, and he was genuinely determined to help me diagnose what was going on. He didn’t just point me in a direction, he walked me through the problem and then showed me exactly what I needed to buy to fix it. What really stood out was his patience and kindness. You can tell he actually cares about helping customers get things right, not just making a quick sale. On top of that, he also took the time to help my wife figure out how to properly attach her PVC pipes to the wall. He walked her through options and made sure she felt confident about what to do next. Really appreciate the level of service, it made what could have been a frustrating trip actually enjoyable. Definitely coming back.”
“Every employee in the store on Friday 11-15-24 gets an A+ from me. They were very friendly and helpful to find the difficult to locate welding cart I was there to buy. A lesser store would have given up, but not these people, and I appreciate it!”
“Gordon, Steve, Rick, and Joel are the best! Always professional and willing to go the extra mile. This store is my go to supplier for all my powder coating materials.”
“Garden center had good selection of indoor and outdoor plants. Employees were friendly and courteous, and the facility was clean and conveniently located with ample parking.”
“I came to purchase a patio set today and Julius and Dion were very helpful, they made sure I found exactly what I was looking for, their customer service skills were 10/10”
“We rented a 100 ft snake. The rental section is always on point. The team members we have scheduled rentals with are informative, polite, knowledgeable of the parts we are using at that time. There are no surprises on our billing after we return it. I always enjoy the team at Southfield Home Depot.”
“I see some bad reviews, but I have always had a great experience here. Rented a hedge trimmer, a drain snake/cleaner, and a carpet cleaner and each time I had attentive service and the equipment was in great shape. Southfield Home Depot is my favorite even though I also go to the one in Troy. Easy and convenient for me.”
Lowe's is giving its loyalty program a makeover to better serve small and mid-sized professional contractors. The home improvement retailer has changed its MVPs Pro Rewards & Partnership Program into the new MyLowe's Pro Rewards. The updated program aims to make life easier for professionals while offering more benefits from their first purchase.
Ace Hardware is reimagining itself with a new store concept. The home improvement retailer plans to invest over $1 billion in the next five years to roll out "Elevate Ace" across new and existing locations. The revamped stores will feature brand showrooms, expanded product lines, and enhanced customer service. Some locations will even boast outdoor spaces with live plant displays. Ace gave retailers a sneak peek at the concept during its recent Chicago convention. While a few stores will debut the new look later this year, the full rollout begins in January.
Ace Hardware is hammering out an impressive growth story. The retailer-owned cooperative is celebrating its 100th anniversary with a bang, reaching 5,000 U.S. stores and planning to open 200 new locations in 2024. The company hit a milestone when it opened its 100th new store this year in Henderson, Nevada. Another newcomer, Fixit Ace Hardware in Roswell, Georgia, became the 5,000th domestic Ace store.
In the latest move of its growth plan, leading paint maker Dunn-Edwards just opened 17 new retail locations throughout Northern California. This expansion of physical stores boosts the company's footprint in the region by over 50%.
The expansion caps an exciting time for the nearly 100-year-old company. With its 100th anniversary in 2025, Dunn-Edwards is strengthening its market position through planned growth focused on better serving pros, homeowners and employees.