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“I went in because my phone was getting a green and black screen. The store had a great vibe and music, and although there were a lot of people there, each of us was greeted when we came in and offered a seat. Tony came over, assess the situation and did some research. He helped me to file a claim very quickly, and I have a new phone coming tomorrow. It was a very good experience and I would recommend them again.”
“After two FRUSTRATING months of dealing with unresolved phone issues/poor customer service, it was none other than Divine intervention that led me into this AT&T, to the single greatest wireless consultant I’ve ever met, Aayan.
Aayan is nothing short of extraordinary. It is rare to encounter a professional whose expertise, composure, and dedication leave such a lasting impression. This sales associate demonstrated not only an exceptional command of his field but also the rare ability to combine a calm, yet confident demeanor with efficiency AND empathy. After two months of unsuccessful attempts with AT&T, he alone was able to resolve my issue with effortless expertise, precision, and care. His patience, clarity, and genuine kindness transformed a stressful situation into a remarkably positive experience. He was very well informed and walked me through various ATTplans, as well as home WiFi options, and even adding additional lines on my plan, all things I had always regarded as complicated, however, now seemed easy because Aayan was handling it. I can’t believe this nightmare of the ATT runaround IS FINALLY OVER, and I couldn’t be more relieved. On any scale of evaluation, he exceeds the maximum—truly a 12 out of 10. AT&T should regard him as an indispensable asset.”
10:00 AM - 8:00 PM
24500 W 12 Mile Rd, Southfield
Mobile Phones
“Cheapest and most affordable wireless unlimited phone service. Just $25 a month for unlimited. Also it now uses Boost, Dish Wireless and AT&T so you’re covered everywhere.”
“I had a very good experience at the TMobile store in Southfield. The staff was friendly and ready to help. In particular, D'Angelo was the key to this experience. He was very knowledgeable, professional and pleasant. He answered all of my questions, going above and beyond to assist. And I also observed his exemplary patience with other customers that needed help who were not exactly tech-savy. What an asset he is to their team!”
“I have been going to this location for quite some time. Ray and Danny are very professional, personable and informative about the products in the store. Danny and Ray are very helpful with problems with your electronic devices. They are the ELECTRONIC/ PHONE GURU'S. If you have any problems or questions they will be gladly to go above and beyond to try and solve the problem, if they can. Great job guys!!!!!!”
“I tried setting up new phone services through the chat on the Verizon website but the robot/rep made it difficult and kept having system issues. I called the nearest store in Southfield and spoke to Mike (manager) and he was very polite. He told me to come and they’ll help me the rest of the way. The front of the building is under construction so it was kind of weird to go to the back. I met Mike and Tiara and they were AWESOME! They explained everything and I even added WiFi services for my home. Everything went smooth and they even stayed a little after closing to finishing setting me up. I would give 5 stars to Mike and Tiara but I only gave 4 due to the experience I’ve been having with the network since I switched from AT&T. I feel like I should of just stayed with AT&T because my phone worked everywhere and I never had so many dropped calls and internet lags. I only switched to Verizon because I heard they were the best but it seems they’re too popular with too many customers on their network for things to run smoothly. Hopefully things get better because I’m now stuck in this contract. To Mike and Tiara, you guys were great. The best customer service I’ve experienced in a long time. Thank you both. To Verizon, please do better.”
“This is the best store I have been to. So professional, knowledgeable and they know what they're doing. Was on the phone with the help desk for an hr and a half. The lady could barely speak English and she had no clue as to what was going on. She continued to place me on hold while she checked a book and never helped at all. Wifi box showed out of range. Painful experience.......”
“My and my family just switched from boost mobile to metro PCS and the service here was great! Gino was able to ease our way into metro PCS. Awesome promos and good deals all around. Go check them out!”
Mobile Phones
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Mobile Phones
“Jaylen was so patient with my phone issue. He listened and updated my SIM card and it fixed my phone. Had previously been on the phone with AT&T Customer service for almost a total of 5 hrs. He fixed it in minutes.
Very kind and I am most appreciative of his assistance.”