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“Wigles home hardware has helped me dozens of times. I’ve had some plumbing repairs to do and they always have the right parts and even better answers to any questions. Special
Thanks to Anne today for helping with the Moen shower cartridge that I had to replace!”
“I love this store. I get my cats food here as recommended by my veterinarian. Friendly staff. Clean store, but it smelled highly of rubber, like a tire store. That's the only reason for the 4 stars.”
“Mondry Hardware did an awesome job for us recently. We dropped off several 115 year old window sashes with broken and missing glass. Mondry offers friendly, professional, and speedy customer service. Their window glazing work is second to none. Thank you for giving our windows a new lease on life!”
“I was working on a plumbing repair and went to Lowes out of convenience (I normal frequent one of their competitors). Plumbing is not something I have much experience with and based on my experiences at hardware stores as of late, I wasn't really optimistic about finding competent help from an employee. Today was the exception when I was fortunate enough to be assisted by a Nice, professional lady named Renee. She when far above anything I have witnessed in a hardware store from an employee, more importantly she actually knew what she was talking about (this never seems to be the case anymore).
Renee took the time to make sure that I was taken care of and knew exactly what I needed for the job. Not only did she take care on me but, I saw multiple other interactions with other customers where she had provided the same exceptional service. Today's experience has definitely brought me back to being a Lowe's customers in the future. Hopefully, the company recognizes staff members who perform at this level, she definitely deserves it.”
“Every time I go to this home Depot if I ever have questions there's always someone to help me. They always ask if I need help and I always feel like I walk out getting what I needed.”
“One of my favorite stores, wide variety of products from food, pets, tools, garden and building supplies, RV, patio, seasonal, clothes, automotive, household supplies, and more. Unique solutions to problems and helpful staff.”
“To start, I was have an extremely overwhelming day to begin with. I came to the department store for some tape and boxes. The women, I believe her name is Tenisha, that works at the self check out, was INCREDIBLY helpful and kind. I think she could tell I was having a hard day and offered to take my things outside and waited for me to pull my car up and she put everything in the back. I would absolutely recommend that woman for a raise! Not only was she kind to me, every single person she encountered, she was professional and did it will a smile. You don’t run into workers like that, this day and age.”
“Had tough experience shopping recently. Im a fair man and believe giving a bad reviews punish all the other team members that provided a great customer experience. So I file my plaint internally amd trust the process. I really appreciate John reaching out to me becuase some things should not go unaddressed. Home depot has always really good customer service and I believe John wants to see that co tinue from our conversation! One time for John. And the other young lady that help me rent pump as easy as 1,2,3!!!”
“This is my go- to place for soil and certain vegetable plants in spring. Not many employees if you need help, but the ones who are there are helpful. What i don't like is having to order gardening supplies and then go back to the store to pick it up. They need to go back to being a full service store. I could just order from Amazon but I'd rather get my needed supplies at the store. They complain about people not buying at the store but then don't carry everything that's needed, so then I'm forced to shop Amazon.
They tend to over water their plants, but they do guarantee their plants so keep your receipts.”
“This is my first time coming in this Home Depot dearborn heights as I usually go to the one in Rochester but I was in the area so why not. I entered from the Pro door soon i entered i was greeted by RAFIQ and asked how he can help me I was looking for a certain tool to finish my deck project I was looking on the website but still couldn't find it. However, RAFIQ helped me find that tool .. He was very kind and patient and made sure I found everything I needed. Overall, great customer service here and will come by again and will make it my favorite location!”
“I was in a rush to grab what I needed from here. Roberto that works in the afternoons approached me and asked if I needed help. I was so happy that he did, because I would have been looking forever. He even recommended items that we're more affordable. Roberto was very nice and very knowledgeable!!”
“The customer service at this Home Depot is fantastic and noticeably better than other locations I've visited. However, the one major issue is their inventory accuracy. When I'm working on a maintenance project, I rely on the app to check stock. It will frequently show that they have 10 or 20 pieces left, so I'll drive out of my way from another location specifically for those supplies, only to arrive and find the shelf completely empty.
To avoid the wasted trip, I’ve tried calling ahead multiple times to verify if an item is actually there, but unfortunately, I can never get anyone on the phone to assist. The in-store staff is great, but they desperately need to fix their online inventory tracking and phone support.”
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“My son and I were needing to purchase a floor and a young man (Justin) came and helped us, found the floor we choose in boxes and loaded it all up for us, then checked us out. It was really nice and we sure appreciated him very much!!”