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“Shelby has been so instrumental in showing me what's going on with my phone. I would highly recommend seeing him with any questions or problems you have with your phone.”
“We came in to upgrade our phones and add lines for our children. It was a complicated procedure but Matt did an amazing job of getting everything squared away. We appreciate all the help.”
“At&t location worked diligently to make sure our needs were taken care of while keeping the customer happy and satisfied. We will definitely use and recommend again! The managers at the location, Yaz and Joey were terrific. If you are going to other At&t stores you won't get service like I got or willing to get things rectified with At&t online. A big thank you for all your help!”
“I give Meeka and this store a 5 star review but the company as a whole and their corporate rep is a big fat 0! Here is my story I am a traveling nurse who had to go see my patient upon arrival I learned their phones where off for nonpayment but they had receipts the payment had been made. Although it was made in store in Sparta the receipt said Texas! We went to the store and the owner was no help not offering refund and we called customer care which directed us back to the store said owner had to reprocess payment. The owner again refused so we went to Grand Rapids! Meeka right away was friendly understanding and professional total opposite of what we encountered at Sparta store. She contacted her corporate rep who took some time to get back to her, it left my clients without service another night a patient on oxygen no phones in the home working. I called Plainfield store Saturday and Meeka had some answers from her corporate rep. Unfortunately it was not beneficial for anyone but boost. They wanted my clients to go back to Sparta store for refund then make new payment over the phone or at another store. The problem we now are left with is it is Sunday my clients are on a fixed income and do not have another 100 in the bank so they have to wait for the money to be refunded before they can pay again. Tomorrow is a holiday and banks are closed 4 days have went by and at least 5 will go by maybe more. Meeka did ask for a credit to get account on but it was denied. I’m not sure why a credit is being denied if the client paid it’s not their fault the company put them in this situation and they are refusing to make it right! This is digesting business practices on corporate level shame on them! Thank you Meeka for being professional and understanding, you are what true Customer service is about and if I where you I would consider working for a company who cares about their customers…..if they don’t care about the customers do you think they really care about their hourly employees?”
“Great service and way easier than a standard Verizon store. They were very short staffed (only 1 employee) each time I went but both were very helpful and I'd take the experience there over a regular Verizon store any day.”
“Came in with an issue with service unrelated to the store and Taylor and her fellow associates took time out of their busy evening to successfully help me out. Much appreciated and recommended.”
“Came in to the store and Samantha help me to get a new upgrade and hook me up with a case and screen protector. She talked to me about the phone how it all worked and also gave me good service. And help me with all the transfer to my new phone from my old phone. If you need me a phone come by and speak with her and she will hook you up!!!!”
“Scout, I believe was the store manager there and she took the extra time to make sure my new phone was working and that all of my prior information transferred over. I have been going to this location for a while now and have been very happy with the service from her store and with At&T”
“The manager Coltan went above and beyond customer service expectations and work! We had so many road blocks switching providers but Coltan helped us through each hurdle with patience, reassurance, and effectiveness. This store is run by a great manager, is trustworthy, and will exceed all other Cellular local store fronts.”
“I had a very helpful and knowledgeable gentleman get me set up with a new phone today. He found exactly what I was looking for and transferred all my contacts and apps over by the time I walked out the door. I've had Cricket for a least 10 years now and have not had any issues. I'm sorry I didnt get the guy's name, but he provided A-1 service!”
“Bryan was amazing. Answered all of my questions. He was able to save us some money which is always a win. I left with exactly what I wanted. Excellent customer service!”
“We've been loyal customers to this specific location for 10+ years and we've never been disappointed. LITERALLY THE BEST SERVICE! If I'm on the other side of the country, I will fly back just to come here because I KNOW I'll leave satisfied.”
10AM - 5PM
3452 Alpine Ave NW, Grand Rapids
Mobile Phones
“Went into cricket this morning for a couple phone upgrade and was greeted with the best customer service by Maggie which is rare these days, keep up the great work Maggie you are amazing”
“I'm very much harsh winter my Sales agent saved me time by patiently taking my info and assuredly walked me thru the steps of providing me with the item I purchased with all the features I requested. Furthermore told me I could pay for the item on my phone just like he said walla and all I needed to go was go to the front desk show the purchase transaction with confirmation and pick up the item.”
“I had placed an online order for an iPhone 16 and everyone that helped me was very friendly and courteous. Ben was helpful and patient when I had a hiccup with my online order pickup. When the issue needed to be escalated to a sales rep , their sales rep Cindy helped me finish up with my pickup within a matter of minutes and made my overall experience a definite 5/5 stars.”
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“I normally don't leave reviews but I feel they deserve one I can't remember her name unfortunately but wow what an amazing rep she was quick was able to zip through the port process she was able to get the account number and port pin in flash and not only that but the amazing deals they have we left with a million times nicer phones then we had it was nice to walk into a phone store and not be screwed or lied too this place is top notch and have a permanent customer”