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“I'm a frequent flyer at the North Street branch.I know everyone by face, if not by name.Anisha and and Ikles were very very great at helping me get my loan so I could get my car. And also it's the best popcorn in town”
“I had just been denied for a home equity loan, due to my credit score, I applied for a about lone on a vehicle that I already owned and was able to barrow the amount I was after, to help fix my credit score and few other things I needed to take care of, and to help me towards the future of proper money management it's never to late to fix it !! Thank to the lone officer K, Sharp at American One credit Union, thank you so much Jeff Smith”
“She was very patient, clear with her explanations of terms, rates etc. She even gave me some valuable information regarding applying in the foreseeable future. Overall my experience was pleasant.”
“I am so impressed with the service and the friendly atmosphere here. I have come to know all the names of the people working here AND they know ME when I come in. Katie and Mary always have time to spend with customers and to make the customer feel special - like a VIP! Thank you everyone - including the awesome tellers!”
“Max has been very helpful with information and suggestions for both my and my parents investment accounts. Very good Schwab location. Highly suggest them over small county banks.”
“Flagstar in Jackson is great. It is nice to have a bank that actually answers the phone and tends to your needs. If you are looking for a bank with personalized service, contact Kati O with Flagstar in Jackson. They are great!”
“Devin helped me with a number of things and made it seamless. His customer service was 5 stars across the board. For those of you that value customer needs, Devin is your guy, True Community is lucky to have him, he is an outstanding asset to this company. Take a bow Devin, with that work ethic, I have no doubt you will be successful,
Thanks buddy, Jeremy ?”
“Not thrilled with Hunnington Bank corporate but the employees at the Monroe Street branch are the best.
Special shout-out to Whitney who was able to fix my daughter SSI account when I couldn't reach Social Security myself.
They go way above their duties to help customers navigate problems.”
“I freaking LOVE this bank. Their customer service is really top-notch. They have so many great benefits too - Early Pay, Standby Cash, a checking account you don't have to pay a monthly fee on, etc. I got help from Amy Macomber with some financial issues and she was really professional, kind and knowledgeable. Highly recommended if you live in the area!”
9AM - 5PM
704 S Brown St, Jackson
Banks
“Opening a business checking account was made simple, quick and friendly with Erin at the Brown st Branch in Jackson, Mi. Even followed up by phone a week later. Great person and bank to deal with.”
“I was there on March 5 2024 I had a really nice gentleman named Jacob Bullock I believe thank you for helping me set up my account and having my card delivered to the bank you went above and beyond for me I truly appreciate it continue to help others as you did me”
9AM - 6PM
1965 Boardman Rd, Jackson
Banks
“After a very long Time I got to say this was a great Service at this Bank , someone there (Sara from Alabama)new employee I guess .She went above an beyond to help me on my little account problem .Thank you Sara!”
9:30AM - 5:30PM
1309 West Parnall Road, Jackson
Banks
“The new drive thru atms are fine, as long as your card can be read by them. Cp's chips on their cards don't work half the time you use them and their own atms at their bank don't read them. There was a line inside the bank because no one wanted to use the atms in the drive thru. I waited only like 10 mins just to despoist some money because the at wouldn't read my chip on my debit card so it wasn't too bad.”
9AM - 5PM
1717 N W Ave, Jackson
Banks
“Had an issue with my checking account and spoke to Brooke at the West Ave location on 7/12/22. She offered excellent customer service and spoke to her manager about resolving the issue. The manager and Brooke worked very hard to resolve the issue I had on my account. I highly recommend Flagstar Bank particularly the one at the West Ave location and I'm so appreciative of their hard work and dedication to their customers!”
9AM - 5PM
209 W Louis Glick Hwy Suite C, Jackson
Banks
“Not sure what all the fuss is about. I've been a member since it was UBT and have never had a single bad experience. I've had loans, deposited checks, had my will notarized, and use the mobile app almost daily. The parking lot is a bit tight at the Jackson location, but it's manageable...I drove a large truck, so it's definitely not impossible to get in and out. I would recommend ONB to anyone.”
9AM - 5PM
2000 Horton Rd, Jackson
Banks
“Incredible staff of PRO's at the Horton branch! ALWAYS willing to help ...friendly on the phone ...and accommodating on any request. I've worked with them (heck, our whole family) for years!”
“I just moved back to Jackson from St. Johns, I had moved everytbing financially with me, and was stressing about seitching my bank accounts, checking and savings and auto loan. I didn't want my interest rates to go up, and was scared to move anything around. Hannah Dowley helped me get all of my funds in order and refinance my vehicle with a LOWER interest rate. I went from being genuinely nervous to put my trust in a different financial institution to excited about more expenable income and a credit building opportunity. Hannah is THE best in the biz in my opinion! She will explain things to you (in depth) without making you feel unintelligent. Thank you Hannah!”
9:30AM - 5:30PM
1100 Clinton Rd, Jackson
Banks
“Absolutely made my loan needs completely stress free and easy to contact with any questions I had. Brianna was amazing. She’s likely the reason I will be switching my primary banking to true credit. Thanks again for your help and how quick you were able to help.”
10AM - 5:30PM
958 W Monroe St, Jackson
Banks
“Caleb is a rock star at processing loans in high demand. Nick is one of the hardest working employees, always gets back to you promptly. That entire front house staff works very hard to accommodate their members. Highly recommend for Refi car loans. Purchase the gap insurance. Just be nice to your banker and they will go the extra mile. Easy as that. Who knew... right? Read your disclosures - As they will answer most your questions you may have about your current loans.”
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“We were very pleased with the customer service. They took care of all our needs in one trip. We are new to Michigan so we needed a local bank account as well as the tractor loan. I would definitely recommend doing business with this branch. It's definitely a small town atmosphere and they were very friendly with all their customers while we were there.”