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“We were very pleased with the customer service. They took care of all our needs in one trip. We are new to Michigan so we needed a local bank account as well as the tractor loan. I would definitely recommend doing business with this branch. It's definitely a small town atmosphere and they were very friendly with all their customers while we were there.”
“I had just been denied for a home equity loan, due to my credit score, I applied for a about lone on a vehicle that I already owned and was able to barrow the amount I was after, to help fix my credit score and few other things I needed to take care of, and to help me towards the future of proper money management it's never to late to fix it !! Thank to the lone officer K, Sharp at American One credit Union, thank you so much Jeff Smith”
“I can’t say enough good things about Community Choice Credit Union and their team. From the very beginning of getting my business and personal finances organized, they have been nothing but supportive, patient, and genuinely helpful.
A special thank you to Chris Evans, who has gone above and beyond to help me map out my finances, set up my business accounts, manage credit cards, and get auto-pay systems in place. His guidance has made a stressful process feel manageable and empowering.
The entire team truly cares about their members and takes the time to explain things clearly, answer questions, and offer real solutions — not just quick fixes. I feel confident knowing my financial future and my business are supported by a credit union that actually shows up for its members.
If you’re looking for a credit union that values people, professionalism, and long-term success, I highly recommend Community Choice Credit Union.”
“The staff is the best! Katie, Belle, Neal and all the staff are always on top of it. The knowledge and support regardless of business or personal banking is extensive. No matter the issue or just a deposit, they are always kind and curtious.”
“We are setting up our non profit account here. The branch is clean and orderly. The staff is super friendly and knowledgeable. What they don't know off hand they are eager to contact corporate to get the answers for you. It dont matter if you have a simple checking or a complex account I suggest checking them out.”
“The new drive thru atms are fine, as long as your card can be read by them. Cp's chips on their cards don't work half the time you use them and their own atms at their bank don't read them. There was a line inside the bank because no one wanted to use the atms in the drive thru. I waited only like 10 mins just to despoist some money because the at wouldn't read my chip on my debit card so it wasn't too bad.”
“Max has been very helpful with information and suggestions for both my and my parents investment accounts. Very good Schwab location. Highly suggest them over small county banks.”
“Flagstar in Jackson is great. It is nice to have a bank that actually answers the phone and tends to your needs. If you are looking for a bank with personalized service, contact Kati O with Flagstar in Jackson. They are great!”
“I would like to express my sincere appreciation for the phenomenal customer service I received from Anna. From start to finish, the experience was exceptional. Anna answered the phone promptly, was professional, courteous, and extremely helpful throughout the entire process.
What impressed me the most was how quickly my approval was completed—it was approved right on the spot. Anna made the entire experience smooth, stress-free, and efficient. Her dedication to providing outstanding customer service truly stands out, and I greatly appreciate the kindness, professionalism, and care she showed.
Thank you, Anna, for going above and beyond. Excellent customer service like yours deserves to be recognized!”
“I always enjoy banking here. The staff is very helpful, pleasent, professional, and it reflects in the customer as well. Thanks for being such fantastic bankers!”
“Not thrilled with Hunnington Bank corporate but the employees at the Monroe Street branch are the best.
Special shout-out to Whitney who was able to fix my daughter SSI account when I couldn't reach Social Security myself.
They go way above their duties to help customers navigate problems.”
9AM - 5PM
704 S Brown St, Jackson
Banks
“Opening a business checking account was made simple, quick and friendly with Erin at the Brown st Branch in Jackson, Mi. Even followed up by phone a week later. Great person and bank to deal with.”
“Not sure what all the fuss is about. I've been a member since it was UBT and have never had a single bad experience. I've had loans, deposited checks, had my will notarized, and use the mobile app almost daily. The parking lot is a bit tight at the Jackson location, but it's manageable...I drove a large truck, so it's definitely not impossible to get in and out. I would recommend ONB to anyone.”
“I was there on March 5 2024 I had a really nice gentleman named Jacob Bullock I believe thank you for helping me set up my account and having my card delivered to the bank you went above and beyond for me I truly appreciate it continue to help others as you did me”
“After a very long Time I got to say this was a great Service at this Bank , someone there (Sara from Alabama)new employee I guess .She went above an beyond to help me on my little account problem .Thank you Sara!”
9AM - 5PM
2000 Horton Rd, Jackson
Banks
“Incredible staff of PRO's at the Horton branch! ALWAYS willing to help ...friendly on the phone ...and accommodating on any request. I've worked with them (heck, our whole family) for years!”
9AM - 5PM
1717 N W Ave, Jackson
Banks
“Had an issue with my checking account and spoke to Brooke at the West Ave location on 7/12/22. She offered excellent customer service and spoke to her manager about resolving the issue. The manager and Brooke worked very hard to resolve the issue I had on my account. I highly recommend Flagstar Bank particularly the one at the West Ave location and I'm so appreciative of their hard work and dedication to their customers!”
“I personally have had no trouble with 5th 3rd in 11 years for banking other than, like all banks that lend mortgages, they lost paperwork we uploaded and had to upload again. They have always been straight forward and friendly.”
10AM - 5:30PM
958 W Monroe St, Jackson
Banks
“Caleb is a rock star at processing loans in high demand. Nick is one of the hardest working employees, always gets back to you promptly. That entire front house staff works very hard to accommodate their members. Highly recommend for Refi car loans. Purchase the gap insurance. Just be nice to your banker and they will go the extra mile. Easy as that. Who knew... right? Read your disclosures - As they will answer most your questions you may have about your current loans.”
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“I went into this branch today ( June 18,26 )and Madisan had waited on me - She was so very polite and sweet . Helped me with all my questions - I had a few for her . Also she did deposits - withdraws. Renewed my card that was getting ready to expire .. It’s nice to come in and have someone so pleasant to wait on you . She is very good at what she does and Great with the public Which really means a lot these days . “You’ve got a Great Asset “.. Thank you Again Madisan !!!”