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8:30AM - 7PM
35050 Mound Rd, Sterling Heights
Mobile Phones
“My phone wasn't working o connecting it to the wifi I'm not very tech savvy i brought my phon into the store and a young man helped me out thank to fady and a young man for helping me my phone I working perfectly fine now.”
“I had come into the store and I was very unhappy about paying $150 for 1 line at T-Mobile, the young man Angelo helped me lower my bill by more than half when I switched over! He was very helpful and explained everything in great detail, go see Angelo ASAP! Great job young man”
“I had one of the best experiences I have ever had at a Verizon store at this particular location. I was helped by a specialist named Robert. Robert was extremely helpful, kind, patient and knowledgeable. Everyone here was extremely friendly and knowledgeable. They did not try to offer me unnecessary deals. Robert helped me remove and old iPad that saved us money as well as told us to link our account to auto pay so we could save more money. All around great service would highly recommend”
“Sally's best representative I've ever had the pleasure of working with, don't even bother going to a different Metro store this is the one you want to come to.”
“My guy Ash helped me to get a free phone from T-mobile my old phone was broken and they ordered a new one for me He is the MAN Certainly recommend this store and Ash”
“Yousif Solaka was amazing! He helped my mom and my brother and made everything so easy for us. He was super nice, patient, and professional the whole time. He took the time to explain everything clearly and made sure we were taken care of. AT&T is lucky to have someone like him. Please give him a raise!”
“Anthony and the other guys were a great help! They helped my family and I understand our deal and told us what we needed. Overall, would recommend. Fast and helpful environment.”
“I recently had posted a review on T-Mobile that was when I was on the phone speaking with the T-Mobile representative not the store here they really didn't know what they were talking about on the phone nor listening or on time would just like to make clear that this metro store here on 18 Mile road the owner sally inside the store is the best always has been and always will be in my eyes sorry about the mix-up and misunderstanding”
“I had a great experience at this T-Mobile store. The staff was friendly, knowledgeable, and genuinely helpful throughout the entire process. They took the time to answer all of my questions, there was a younger gentleman who helped, greatly appreciate him!
The store was clean, organized, and the service was quick and efficient. I especially appreciated the professionalism and patience shown by the team. It's refreshing to receive such excellent customer service these days.
I highly recommend this T-Mobile location to anyone looking for reliable service and a positive customer experience. Thank you to the entire team for making my visit easy and stress free!”
“I wanted to share my experience at this location. 2 days ago, I went in and the Manager Sam who was so kind in getting a temporary phone of mine running because my phone just arbitrarily stopped working . After I rec'd my new phone direct from T Mobile, I went to another location & had a terrible experience. The next day I (evening after work) I was on the phone w/TMobile & Apple back & forth for 4 hours & they couldn't get it activated. I felt defeated - today as a last resort, I decided to go back to see Sam hoping he could help me. Unfortunately, he was off but I was greeted by Mario. Let me tell you, Mario was absolutely nothing short than extraordinary. Within 10 minutes, he had my new phone activated then he felt so bad because of the experience I had, he figured a way to get my old phone running by charging it on a flat charger (not using the port) and it worked!! He kept the afternoon and when I picked it up after work, it was successfully fully charged!! He did that so I could could back up all my data to my new phone. It's people like him that make this world a better place. Hats off to his parents for raising such a wonderful individual. God Bless you Mario! And Thank you again from the bottom of my heart!! ?”
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“Verizon Wireless in Sterling Heights on Van Dyke Ave. This place was so laid back and the environment was chill which was an added plus for me when I walked in the door. The sales rep Joey, was That Guy! He ran down every scenario, every option, and any discount that might apply. This included using insurance that I had. I ended up with a new version of my current phone with a cheaper monthly bill. I truly appreciate his hard work, diligence, and expertise! I highly recommend this location to all Verizon customers!”