Gerber Collision & Glass in Traverse City is a professional repair center offering quality collision and auto body repair services for all makes and models, backed by a National Lifetime Guarantee. The business is noted for its excellent customer service, with staff described as very friendly, easy to work with, and quick to respond to calls and emails. Many customers highlight that the team keeps them informed throughout the repair process, providing updates on parts and progress, and honoring estimated completion times. The workmanship receives high praise, with customers stating the finished work looks great and that the team takes care of vehicles as if they were their own. While the quality of work is consistently commended, some reviews point to areas for improvement in scheduling and communication. There are instances of vehicles being rescheduled or waiting several days before work begins, with customers expressing a desire for better communication about timelines and progress without having to reach out themselves. Despite these occasional issues, the overall experience is reported as great, with the professional and helpful staff earning strong recommendations for anyone needing vehicle repairs.
They provided regular updates on the restoration, they dealt with insurance, they’re close with enterprise and even made that car rental interaction easier.. My car is beautiful, the point of collision perfectly restored. I sincerely hope I never hit a deer again, but I know where I’m going if I do!
April 2025
Very friendly and easy to work with. They quickly responded to every call and email I sent in, asking about the issues I was having with my car.
April 2024
Our Jeep took over a month and a trip to Holland for repairs. It looks great. Thank you for putting us back together after an event with a deer.
