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“Hans, Mitch and the team at Muffler Man were awesome. They took care of my exhaust issue so wonderfully! I was at their shop for 30 minutes. They diagnosed and fixed my exhaust so quickly! I highly recommend Muffler Man for your auto care!”
“Professional, friendly, excellent communication and above all great work. My car is like new again. I would highly recommend!! I hope I dont need their services again but if I do, I won't hesitate to return.”
“Sam and his team are knowledgeable, professional, fair, and fast. My father used to go to him always and I will do the same. Excellent skills, customer service, and always honest and fair in his assesements and pricing. Can't ask for anything better in a Shop tbh. I'll always recommend this shop to any of my family or friends. Thank you H & H for servicing this community.”
“Still the best collision shop in the area. Great service, attention to detail and delivered 3 days earlier than projected completion date. Would highly recommend Campbell’s Collision.”
“Our salesman was Quay and he was OUTSTANDING! We had a horrific experience at Suburban Subaru in Troy trying to get my son his first car, and Quay showed us what it means to be an incredible salesman! He cared about what was important to my son, and found us an absolute treasure of a car! This experience was so great, I bought a truck for myself during the same meeting! THIS is exactly the experience I wanted for my son to have as he grows with his first vehicle purchase. Thank you so much to Quay and Feldman dealership. Everything was top-notch”
“Olivia took my order very easy to deal with very quick and I’m satisfied as long as the parts I ordered are in good shape which has nothing to do with her. Thanks.”
“April is the best I have been dealing with her for years. I just had my wife Nissan in for a/c work and same day turnaround. They are very fair and honest. I have recommended Master Radiator to many people I know and no complaints. Thanks again to Master Radiator and their crew.”
“Staff is very nice! My mom had work done on her car and the gentleman that helped us out explained everything, was very honest, and answered any and all questions we might have had. They made sure to get to her car in a timely manner. Definitely going here from now on, and really good prices! A good place to get your car fixed is hard to find, but highly recommend this place!”
“Had my vehicle in for service. Jim and the rest of the crew did a marvelous job and explained everything thoroughly. I would recommend!Services: Steering & suspension repair”
“This place has been the same in how they operate and the customer service. Great family business that my entire family has used for the last 25 years. The son is kind just like his dad! Please give them your business!”
“Mazza is the place to go for parts, service, advise and shop work. I have been going there for decades and never have been disatified. Doesn't hurt that they are down to earth intelligent car guys.”
“Had a nightmare experience with the dealership, and my husband decided to call Ring and Pinion Shop. I'm so happy that we did. We am very happy with the work they did for us. They also saved us a bunch of money.
We have used them in the past also. Happy both times.
Thank you for your hard work! We greatly appreciate it!!!”
“So I'm not a big box auto parts fan,and I used to use this highland road location alot until they had a change over....today I had a issue with a battery.derek went above and beyond what any employee would of done.theres doing your job and then there's being a human being.i really hope corporate sees this,GIVE DEREK A RAISE!!!....off of this experience alone,I will start going back there more....awesome customer service and a genuine human being”
“Friendly knowledgeable staff. I believe this location is a hub store. They are one of the few that can still test Ignition Control Modules. I went there today and they took care of me.. I will drive out of my way to give them my business.”
“I have been a customer of Sams for over 3 years now. In fact this is the only shop i take any of my vehicles to. They are always fair and respectful. And always explain your options to you and never tries to sell you something you dont need. But i will tell you they are busy because there customers love them.”
“Matthew is very knowledgeable and is a great help every time. Wouldn’t go anywhere else! If he quit we would follow him to the next location. Can’t find these guys anymore.”
“Very nice dealing with Forbes. Answered all my questions had all the pieces I needed. Decent prices no brick and morter can beat online prices but I like to support my local small business'. And they provided services in their advice and explained to me how they accomplish the job without purchase. You can't ask for any more than that.
Great company.”
“Brandon has helped me in the past with all sorts of miscellaneous things as well as hooking me up with tires when no other company could. 10/10 recommend to anyone looking for a solid company to buy from.”
“I was so Thankful that I came to Coventry Motors to have my truck repaired. I went in and had a problem that I had expected someone else to take care of. The cost of the body work and painting was below the estimate they gave me. I was so thankful when I picked it up! My 15 year old truck looked brand new where they repaired it! Any more work I need done will be taken back where I know they will be honest and do the best quality work in a timely manner!Services: Painting”
“I wouldn't go anywhere else, these guys are the best at what they do. Fast turnaround, great customer service, they work with your insurance company and you have your vehicle back better than new before you know it!”
“This was our second time using Szott M-59 Collision of Waterford and both times we were highly impressed! What an amazing job that Kyle did for us! We had two tailgates replaced and the turn around time was incredible along with the work performed! 5 stars from us and we will refer anyone that we can! Thank you to all of the team at the Szott M-59 Collision of Waterford!Service: Body & Trim”
“I manage a fleet of over 50 vehicles and mobile equipment. I normally don’t write comments on the venders we do business with but Michigan Motor Exchange on 8 mile in Detroit is really in a class by themselves. I’ve been managing large fleets for over 50 years and was extremely impressed with the personal attention the entire staff gave us. Larry was our contact and could not have been more helpful. You will not find a better shop.”
“I dropped in and they literally had me in and out within 10 minutes. It was actually the best oil change experience I’ve ever had. They were completely fair with pricing and very knowledgeable.”
“Our experience at Nitro Truck Auto Accessories was great. We highly recommend this company. Mike William Sr. really helped us figure out what we wanted and offered many options to help us pick out a Sierra Truck tonneau cover. We decided on the Armor Flex and love it. He answered all our questions and walked us through its functionality. From walking in, to ordering to installation, everything was great. Thank you, Mike. Thanks for your personal attention to our needs. It was great talking to you. ??”
8:30AM - 8PM
5300 Dixie Hwy, Waterford
Auto Parts
“My husband and I love this location, Amber and Kegan really helped us out! Amber really knows what she's talking about, we ask for her by name, thank you guys so much!
We keep having to come back for more parts, got helped by Preston this time, was extremely helpful! We literally only come here for our auto needs, we couldn't be happier!”
“So far the experience has been great. Found this place through my uncle. If your looking for a great deal these guys crush the competition on price. Also when I needed directions and help they guided me and were very polite”
8:30AM - 8PM
5540 Dixie Hwy, Waterford
Auto Parts
“6/21/24: Waaaaaay better experience this time around. New female staff member (manager??) greeted me as soon as I entered the store. I was looking for some items to put together for a retirement gift basket for a gentleman at work who is very into cars. I gave her these details and she suggested a number of items that would work for my objective. Great experience. I'm glad things have improved. Thank you madam!
ORIGINAL REVIEW: This is an interesting place. It's near my house and I have been here enough times to get a sample selection of what their customer service boils down to as someone who has worked in in-person and over-the-phone (call center) customer service capacities. And that professional diagnosis would be: Mostly Marginal. If that.
I think part of the top-down, enforced directive is to see how long an associate can avoid acknowledging a customer until it is absolutely unavoidable. They must have a monthly contest going on.
Today I go in to see about their Free Check Engine Light Service. I have never used it before, but I've been to these sorts of auto retail places for various items enough times. I also have worked retail and have a sense. I don't expect anyone to be a mechanic and diagnose a vehicle problem or direct me in solving it. I just wanted the technical information this free diagnosis could offer me so I could make the best informed product purchase or repair decision. I am assuming this is the precise reason this free "diagnostic" service is offered.
It was incredibly telling that the older gentleman who finally attended to me ended up grabbing one of the diagnostic units and proceeded to give me the most vaguest rundown on how to use it/stick it my car. Then directed me to bring it back inside so that they could pull the codes, if any.
Based on that, I already knew the level of apathy I was dealing with was pretty high. I had zero interest in pursuing any further effort on the part of that associate. I figured I'd YouTube what I needed to know out in the parking lot to get I needed to do done.
What was even more interesting was that another male customer was apparently observing this whole interaction and followed me out in the parking lot to assist me with hooking up the diagnostic unit to my vehicle. He relayed he was confused as he never saw that happen before and he seemed way more in the know than me. My 7 year old even tried to tip this guy $5 from his birthday money for helping us out which was unexpected and hilarious. But that just goes to show you the disparate and palpable level of the helping (the certain type of?) customer mentality at this location.
I actually went to the AAP competitor location up the road beforehand so I had the immediate experience of contrast. The young man who helped me immediately after inquiring about the service readily grabbed the diagnostic device, asked a couple of quick, relevant questions, and got down to the business of 'getting 'er done'. I even appreciated his efficiency of having me take photos of the codes and his honesty(?) about purchasing certain items likely being a waste of money based on the explaineld situation. A situation I did research the probable cause online beforehand and wanted the diagnostic data on to formulate a better actionable picture.
I did appreciate that this AutoZone gave me a printout of the resulting codes vs. the taking the picture with my phone thing, but everything else about the service and care for the casual auto parts customer here is incredibly lackluster. I was prepared to make some purchases too just to see what could help, if anything.
My gut tells me this is all a hyper-culture management problem based on the consistency of the behaviors I've observed and encountered. I plan to share this experience and review with their corporate office. They can pull all the 11/3/22 late afternoon came”
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“Steve J. was remarkably fast getting from Waterford to the south part of Baldwin Rd. in Lake Orion! Only took him 15-20 mins. on what could’ve easily been a 30-60 min. arrival time! Talk about efficiency!! Our broken down 300 made it home safely thanks to him! All within an hour too!! Can’t beat that quality!! Would definitely recommend him for any of Waterford Collisions utility services! Well done!”