Truck Rentals in Waterford, MI

“I was torn between 3 & 5 stars, so I split at 4. U-Haul on one hand is a five star cause of extreme ease of renting trucks, storage, or moving equipment. On the other hand, U-Haul could have a 3, for no less than half employees that are on staff always seem disinterested in being there, can never reach a local U-Haul on the phone, and moving boxes are very high priced I feel.”

“Super quick last minute rental there this past week. Didn't even know "Uhaul" was there, which is much closer than the nearest actual Uhaul for me. Our box truck wouldn't start at 9:55am and we had a job to be at by noon. Had the truck booked, paid for and picked up by 10:30am!! The truck was already out front and ready to go when I arrived, with the keys in the lockbox.I did go inside, thinking maybe doing the pick up at the counter may be quicker in a hurry. But while waiting on someone to come assist me, I decided to start the mobile pick up. Instead of needing help from the busy workers, I was able to do it all myself easily, following the instructions on their site. Keys out of lockbox, locate and look over truck for damage, take pic of odometer and gas level to confirm and go. Was there about 5 minutes tops. The return of the truck we just tossed the keys in the box, but don't think that's the norm! Maybe missed a step! Called and told them it was there on the phone, etc and they said all set and no problem ?Not bad rates and less than I expected for a rental right now. Even with adding insurance and roadside, the 6 hr rental of a 15ft box truck was only like $60ish I think. But we also didn't drive it far and it's $0.89 a mile you drive.A few notes on my experience with Uhaul insurance and roadside assistance, not this location but in general, and why I prefer it over Penske. For those still actually reading and like detailed reviews...Highly recommend purchasing the insurance and roadside through Uhaul. Few different options for deductibles/tiers I believe, and in case of any accidents/breakdown. It's worth it to cover your bases and have that peace of mind. Others might disagree if you have insurance coverage that will extend to the rental. But make sure you're covered somehow in case of an accident or even breakdown, especially if you're moving expensive items, even more so if going long distances, having multiple drivers, passengers, etc. Call your insurance and don't just assume.Anytime the Uhaul rental has had an issue, roadside was on top of it. Including up north in the middle of nowhere really. And the one unfortunate time when we had an accident on the on the freeway at midnight, while on the way back from a job across the country, Uhaul had help there in minutes. The tow truck they sent arrived shortly after the police. Uhaul insurance people and their lawyers made the process of the insurance claim and lawsuit a breeze!!! They took care of EVERYTHING, including the "injured passengers" hospital costs for his "seat belt burn and shock", negotiated a settlement for his "physical injuries" (he barely had a scratch..) and "emotional damages/ptsd" from the incident. Their lawyers took on EVERYTHING and said "we'll be taking care of all this, don't you worry". And we didn't have to!! We got the money for the damaged furniture to replace it all, they settled the frivolous claim for a tiny amount and paid it and I was shocked at the great service and so thankful for purchasing the insurance for just a little extra, always have and always will.On the flipside, when we had the unfortunate luck of having the catalytic converter sawed off our Penske rental overnight, they charged us for 8 WEEKS OF RENTAL FEES because it took their "backed up mechanic" that long to fix it. And the extra insurance I purchased through Penske, with a $1000 deductible we had to pay already as it was a $1500 repair to replace the catalytic converter, didn't cover the "lost rental fee revenue"!! And they thought I should pay for 8 weeks of rental fees because they have a backed up mechanic, over a stolen catalytic converter taken from a safe neighborhood, which I had no control over. INSANE! Uhaul didn't ask us to pay for the time it took them to buy a replacement truck! Sticking with Uhaul and thankful for this new, or at least new to me, pick up location for trucks!!!”

“Alexis really helped me resolve an issue that really really had me upset she got it taken care of very promptly and really treated me with respect and was very understanding of my situation I really appreciate that!”

“Rented a cargo van for a business delivery. Clean, smooth ride, friendly folks at the counter. The Speedway across the street made it easy to refuel before returning.”

“Bonnie was nice, professional, and helpful. Trailer was exactly what we needed and price was acceptable. There was a bit of a bottleneck in the return area but that did not affect my rental experience.”

“Theses are trying times. I needed a trailer hitch installed and this location was able to schedule me fairly quickly. On the day of installation they were able to complete the job in a timely fashion. The technician was very friendly and informative. Really appreciated their service.”