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9AM - 5PM
3175 Clark Rd, Ypsilanti
Banks
“I had a great experience opening my account at PNC Bank, thanks to Andrew Phibbs. He was efficient, professional, and genuinely helpful—got everything set up quickly without any hassle. In contrast, I wasn’t satisfied with the service at Chase Bank, where I struggled to get proper assistance. Andrew made a real difference, and I’m glad I chose them. Highly recommend for anyone looking for smooth, supportive banking”
“Nakedia Barksdale was amazing!
She helped me through the process of getting my own account as an 18 year old.
She was so genuine and welcoming, and had 10/10 energy. she made time for me even though she was busy, and even got my credit card started!
Thank you so much again Barksdale!”
“I absolutely Love the Bank of Ann Arbor in Ypsilanti, I moved to Michigan from Arizona in Aug 2025 and brought my divorce settlement with me and Tamar and Lakesha have been so Helpful with all of my needs. They Always take the time to help me and are very professional. This is my Bank forever
Judy”
“I was new in town and had done previous banking with Key in Ohio, same as my family. I actually opened my first ever savings bank account at a Key branch when I was a young kid and they offered those accounts for kids. Anyways, the employees were very nice, asked if I wanted anything to drink while I waited for the branch manager to set me up with a checking account. I only had to wait between 5-10 minutes, I could see she was finishing up a call. She was super friendly and walked me through the process. I believe I opened a student account or young person account with no minimum amount of money to open. I moved here to be a Washtenaw Community College student. So it was free to open the account. The manager made it a quick and easy process: two forms of I.D. and a couple signatures and I had my very own checking account with debit card. Thanks Key bank!”
“Every time I've gone there, I've had a great experience and Cathy always greet me with a beautiful smile, she knows how to get the job done, and fast. The other people that are there have been very nice also, I don't know their names but they're all treated me fine! Thanks for the great service I have received! ?”
9AM - 2PM 2:30 - 5:30PM
900 Oakwood St #370, Ypsilanti
Banks
“Recently became a part of the University of Michigan Credit Union. The waits can occasionally be long and their ATM doesn't allow deposits, but the staff are friendly and knowledgeable. Nice to have a UMCU branch in Ypsilanti.”
“My personal experience as a credit union, is they operates with a focus on benefiting me as a member rather than maximizing profits, which resonates with individuals looking for an institution that genuinely cares about their financial success.”
9AM - 5PM
2250 W Michigan Ave, Ypsilanti
Banks
“The people at the bank are wonderful and helpful. My problem is with the telephone service I just received in which five different people kept me on the line for almost an hour without resolving the issue that they all clearly acknowledged I was having with the online banking app and leaving me with no recourse except to complain about them on social media, which often gets their attention. When that did not yield results, I visited the branch bank and was helped by Jennifer and Tamara who struggled through the same telephone maze that I did and got the problem resolved but it took them through four or five telephone agents and almost two hours. Again, the problem here is with corporate online banking service and NOT with the wonderful people at the branch location. In fact, I am awaiting a call right now because my online banking is not available for me to use again!”
9AM - 6PM
5300 Willis Rd, Ypsilanti
Banks
“I had a wonderful experience working with James and the rest of the team at 5/3rd in Ypsi. The team was hospitable, helpful, and understanding to our situation. We came to James in late April/ early May of 2024 with an account that had some issues. I work with an activist organization and our account is almost 10 years old. James was able to help us with all of our questions and concerns! I can’t speak to rates, or account specifics, but I highly recommend banking here if you’re looking for a helpful and happy team to facilitate your banking!”
“I just read through a bunch of reviews for this branch and although my rep Michael is an absolute dream to deal with, the couple times I had to deal with others, my experience has not been as pleasurable.
Michael deserves a raise and a promotion though. I'm serious. In fact, just give him the keys to the branch. This guy knows his stuff, is extremely nice and polite and i leave smiling whenever I have to go in to see him. I stick to dealing with him now and haven't had any problems at all. Now don't you all hog him up so I can't get in to see him anymore, but if you have personal business to attend to, ask for Michael. If he can't help you directly, he'll get you to a person that can.
Keep up the good work Michael. I appreciate you.”
“Some details are unwelcome to share since Banks are businesses with extremely sensitive data sets/transactions. However, Hillary H. was my banker, and like the rest of the staff, she was professional & knowledgeable. Excellent place to do all your modern day banking .”
“Kimberly was a great help she answered all my questions and Helped me set up my auto payment, very Great Customer Service and things were done in a timely manner.”
Open 24 hours
7150 S Huron River Dr, Ypsilanti
Banks
“The staff at this location are very polite and helpful! I came in with a hefty request, and they went above and beyond to help me out. I'm very thankful for this team!”
“I see a lot of bad reviews, and I can't understand why? I've used this branch for many years. Heather, Connie and all the rest are great! I have business and personal accounts, every time I need something I get it right away. Beyond the money side, the personal side of this bank is the best. Everyone greets me with a smile, and considering I'm not there every day, they all know my name. I highly recommend Key bank, this branch, and will continue to use them.”
“Was harassed in the drive through by another customer. So I went inside for help. They did a great job making sure I was safe. Walked me out the door to the security guard. He made I could leave with out the gentleman following me. Thank you!”
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“I met with Heather Marks on Friday to discuss current CD rates and offers. Heather was amazingly helpful. She had all of the information, she answered all of my questions, and she made the entire process so easy. This branch of Parda has always provided friendly and outstanding service….it is what customer service used to be.”