10AM - 3PM
1643 Holmes Rd, Ypsilanti“The lady that owns this place (and is at the counter every time I come in) is the best. I have never had to return an item that I received in the mail before so I was kind of overwhelmed by the process…..until I came in here.She helped me find a box to fit the item because mine was damaged. (Free of charge) Then she helped me with the label and packaged it properly with the receipt. On other visits, she’s walked me through printing off documents and made things really easy for me.There’s also a case with handmade high quality healing oils and crystals and candles and soaps that she sells. I’ve been lucky to purchase a few of these things too and will be going back for more this week.”
“a new employee urgently needs proper training. she incorrectly processed my amazon return. she took the box but didn't properly scan the return code. now the item is unaccounted for and I can't get a refund from amazon. other than this bad experience, the store is generally professional and efficient.the parking lot is very small and congested which makes going here unpleasant when it's busy.”
“The clerk that assisted me was very nice and professional something that you just don't get much anymore. Middle aged gentleman and I should have gotten his name.”
“Others seem like they've had problems here with personalities; but I've always found the staff here friendly and helpful. My only small hassle: Why a two-hour closure in the middle of every weekday? A "customer center" that's open only 6 hours/day for customers? Weird! Staffing issues? Hoping this may change in the future--thanks!”
“We came to the shop to print pictures from our phones and Manny sat down and worked with us until our pictures were perfect. Prices are much better than the drugstore photo centers. We highly recommend Pack and Parcel!”